- Mass Markets (Wichita, KS)
- …+ Responsible for hiring, coaching and terminating call center employees + Be a subject matter expert on your client's business + Manage remote employees ... pre-employment test. - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the day-to-day activity and… more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Mass Markets (Wichita, KS)
- …+ Manage hiring, onboarding, coaching, and, when necessary, terminations. + Serve as a subject matter expert on client-specific operations. + Manage remote ... and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I...a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers… more
- Mass Markets (Wichita, KS)
- …+ Support hiring, onboarding, and disciplinary actions as needed. + Serve as a subject matter expert on client-specific processes and expectations. CANDIDATE ... and able to report to one of our physical contact center locations. To be considered for...and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I… more
- Mass Markets (Wichita, KS)
- …workforce management activities and sets performance goals and objectives accordingly + Be a subject matter expert on your client's business + Manage remote ... the industry. We are seeking an experienced Customer Service Supervisor to oversee and coordinate the daily operations of...a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers… more
- Mass Markets (Wichita, KS)
- …+ Responsible for hiring, coaching and terminating call center employees + Be a subject matter expert on your client's business + Manage remote employees ... to report to work at one of our physical contact center locations. To be considered for...results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure… more
- Mass Markets (Wichita, KS)
- …+ Manage hiring, coaching, and, when necessary, termination of staff. + Serve as a subject matter expert on client-specific operations. + Manage remote team ... to report to work at one of our physical contact center locations. To be considered for...results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure… more
- Mass Markets (Wichita, KS)
- …coaching, and termination processes for call center staff + Serve as a subject matter expert on client-specific operations + Manage remote employees as ... This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses,… more
- Cayuse Holdings (Topeka, KS)
- …training through shadowing opportunities and explanation of work processes. + Act as a subject matter expert for supported products and processes. + Acts ... or issues. + Manage agents on duty and ensure contact volume are handled within Service Level Agreements. +...equivalent work experience in a related field. + Previous supervisor experience in a call center environment… more