- Cecil College (North East, MD)
- …and document all service requests and issues in a timely manner in the Service Desk tool. * Troubleshoot and resolve low to medium complexity issues with ... phone calls from faculty, staff and students who need IT technical support either assist them directly...troubleshooting skills * Good communication skills * Strong Customer service SCHEDULING REQUIREMENTS: Ability to work a varied schedule… more
- CAI (Dover, DE)
- …Spanish** speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge ... bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support...You'll Do** + Provide General IT end-user support including: + Utilize excellent customer service … more
- CompuCom (Dover, DE)
- …for a Service Desk Technician to join our team. Our Service Desk Support Agents coordinate, diagnose, and troubleshoot incoming employee calls ... standard operating procedures and customer service guidelines relating to remote IT support + Provide support for PCs, laptops, printers, cell phones,… more
- ASM Research, An Accenture Federal Services Company (Dover, DE)
- … to continue their critical operations. To do well in this role, familiarity with IT Service Management (ITSM) principles and a strong foundation in SAP ERP ... The ideal candidate will bring a history of successful IT support , particularly within a defense or...technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.… more
- Lincoln Financial (Dover, DE)
- …stability and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, ... perform and deliver on routine data protection implementation and support assignments/projects while simultaneously leveraging and applying knowledge to administer… more
- Cecil College (North East, MD)
- …group policies in coordination with IT security protocols. * Provide Tier 2 support for issues escalated from the Help Desk , particularly related to system ... * One (1) year of related experience in an IT support or infrastructure role. * Familiarity...* Good written and verbal communication skills and customer service orientation. * Ability to work both independently and… more
- CompuCom (Dover, DE)
- …by agreed internal and customer procedures and standards. + Train, coach and mentor Service Desk Analysts (Level 1 - 2), including career development. Oversee ... performance of Level 1 & Level 2 services and support to clients while ensuring service levels... service profits/losses meet expectations. + Manage all service desk resources with responsibility for legal… more
- Fujifilm (Dover, DE)
- …Specialist [NS3], provides an additional level of expertise and experience to the customer service national support specialists team. The Lead NS3 will assist in ... but is not limited to: + Attending Sales and Service meetings when requested. + Works intimately with the...Server and Oracle. + Successful management of professional services support cases, IT projects and products, software… more
- SHI (Dover, DE)
- …technical issues, and collaborates with both internal and external stakeholders, including Service Desk Analysts and Account Managers. Key duties include ... to enhance personal and professional growth. + Mentor and train lower-tier engineering and service desk employees. + Document work and contribute to a global… more
- GovCIO (Dover, DE)
- …policies. + Experience supporting and escalating issues acrossTier 1 and Tier 2 support models, including Service Desk and End-User Enablement. + ... the enterprise-wide Power BI environment, focusing onPower BI Service administration, Fabric platform oversight, user support ...work across theCenter of Excellence (COE), business units, and IT support .This position will be fully remote… more
- Public Consulting Group (Dover, DE)
- …in support of PCG's northeast education consulting and technology service portfolio. The successful candidate will be responsible for managing the team, ... + Teaching + Learning Solutions + Data Systems + IT Solutions + Financial Solutions + Equity in Education...PCG's education services help school districts and state agencies support the instruction, operations and health services provided to… more
- SHI (Dover, DE)
- …environments + Cloud engineering experience in Azure and AWS + Cloud service desk or other related technical support experience in Azure and AWS + ... and today we're proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach… more
- Eliassen Group (Dover, DE)
- …client is implementing _ServiceNow for Enterprise Services_ to modernize and streamline their service desk . As part of this initiative, the client requires an ... up and configure the foundational ServiceNow CSM platform to support Enterprise Services service lines + Define,...release plans. + Manage cross-functional alignment with risk, compliance, IT , and enterprise service teams. + Report… more
- Penn Medicine (Vineland, NJ)
- …Dynamics review station and Cupid reporting system and troubleshoot issues with the IT department when required via online IS portal or direct ticket submission to ... IS ### + Request and submit maintenance service contracts to managers for RTP submission to purchasing...the non-invasive studies and work closely with the front desk and managers in this regard + Apply for… more