- Coinbase (Frankfort, KY)
- …the business. *What you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an individual contributor, owning the strategy and ... to transform the customer experience. We're hiring a Senior Program Lead , a pivotal role focused on...hands-on experience driving support strategy. * Proven ability to lead cross-functional programs with product, CX , and… more
- Coinbase (Frankfort, KY)
- …automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Senior Program Lead you will play a critical ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...equivalent experience. * 5+ years of experience in technical program management, preferably in consumer facing experiences.… more
- Coinbase (Frankfort, KY)
- …be doing (ie. job duties):* * Defining and executing a strategic vision for CX Analytics, aligning with CX Consumer and Compliance operations leadership. ... responsible for delivering data-driven insights that power our global Consumer and Compliance CX functions. As Director...and Compliance CX functions. As Director of CX Analytics, you will lead the end-to-end… more
- Coinbase (Frankfort, KY)
- …and driving targeted improvements. *What We're Looking For* * 5+ years in CX program management, project management, or product operations * Proven success ... measurable outcomes * Enhance the Coinbase Debit Card support program by owning the full CX experience,...location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we… more
- Sumitomo Pharma (Frankfort, KY)
- …**,** ** Consumer Marketing** . This person will help develop the patient/ consumer strategy and lead tactical execution of marketing initiatives for the ... agency partners. **Job** **Duties** **and** **Responsibilities** + Plan and develop patient/ consumer content, working cross functionally to ensure an integrated and… more
- Coinbase (Frankfort, KY)
- …regulatory requirements, and consistently deliver high-quality resolutions. As a Compliance Lead Analyst, Compliance Operations within the CX Compliance team, ... foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our global CX … more
- PNC (Florence, KY)
- …valued and have an opportunity to contribute to the company's success. As a(n) Lead Teller within PNC's Retail Banking organization, you will be based in the Union ... position. **Preferred Skills** Accountability, Banking, Client Loyalty, Customer Experience ( CX ), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales… more
- Coinbase (Frankfort, KY)
- …As the leader of the analytics engineering team, you're going to: * *Build and lead the team: *Hire, mentor, and grow a team of analytics engineers who will work ... closely with finance, CX , HR, compliance and data science teams. * *Architect and lead core data modeling initiatives: *Architect our core data models. Provide… more
- Coinbase (Frankfort, KY)
- …managing large-scale, cross-functional product development efforts. Our mission is to lead complex, strategic initiatives to accelerate and improve product execution ... internal and external stakeholders (engineering, data science, product, compliance, legal, CX , etc.) to translate business requirements into actionable objectives *… more
- Mass Markets (KY)
- …that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology ... selling skills, exceptional active listening abilities, and a strong blend of lead generation, business acumen, and creativity. Frequent overnight travel for client… more
- Concentrix (Frankfort, KY)
- …**Concentrix** is, a leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, ... powerful data, and strong tech to accelerate CX transformation at scale. **Performance Marketing Group overview** Concentrix Performance Marketing Group provides… more
- General Motors (Frankfort, KY)
- …corporate targets. You will work cross-functionally with our partners in CCA, CX , IT and other functions to accelerate the adoption of data-informed decision-making. ... and business solutions that drive customer lifetime value, optimize consumer experiences, and increase dealer profitability. As a leader...high ROI. Note that this role performs functions of program management but does not sit within a … more
- Sharecare (Frankfort, KY)
- …content + Balance client needs with Sharecare's goals while maintaining a positive consumer experience + Proactive management of client program performance to ... delivery of service across multiple platforms and products (including email, lead generation, digital display, digital video and integrated programs). By developing… more
- Coinbase (Frankfort, KY)
- …support to transform the customer experience. *What you'll be doing* * Build and lead a high-performance social support program across Reddit, X, LinkedIn, and ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...proactive. As Head of Social Support, you'll build and lead the teams that respond to users in the… more
- Coinbase (Frankfort, KY)
- …audits on transaction monitoring system (TMS) cases, working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for ... Coinbase's AML/CFT (Anti-Money Laundering / Combatting the Financing of Terrorism) program . This role will also identify opportunities to improve procedural updates,… more
- Coinbase (Frankfort, KY)
- …services, tools and applications that improve the efficiency and effectiveness of CX agents. This helps resolve customer issues and compliance KYC processes faster, ... and backend using React, Js frameworks, Golang and cloud technologies * Lead assessment and implementation of third-party AI/ML tools. * Deliver cross-functional… more