- ASM Research, An Accenture Federal Services Company (Frankfort, KY)
- As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining ... + Clearance Level - Secret **Primary Job Specific Skills** + Help Desk ServiceNow ticket management **Other Job Specific Skills** + Works independently… more
- Lincoln Financial (Frankfort, KY)
- …all work activity in the organizations problem tracking system. This includes Tier II incident and problem management executing within our ServiceNow incident, ... and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm and assess data… more
- BrightSpring Health Services (Louisville, KY)
- …+ Follows up with the Implementation team to close any knowledge gaps based on Help Desk analyst feedback. + Establishes Problem Management practice through ... Develops artifacts that outline incident protocols by partnering with Tier II teams to document processes and ensure alignment...implementation schedule. + Captures relevant information to ensure the Help Desk and MODs can provide effective… more