- BrightSpring Health Services (Louisville, KY)
- Our Company BrightSpring Health Services Overview The Incident Escalation Manager oversees the Manager on Duty (MOD) team that manages the lifecycle of ... set appropriate incident priority when engaging IT support teams. The Incident Escalation Manager will also be responsible for partnering with Change… more
- SHI (Frankfort, KY)
- …thrive - in our offices or yours.** **Job Summary** The Service Delivery Manager supports our Managed Services Expert Support customers. The Service Delivery ... Manager is responsible for the day-to-day management of customer...of incidents, identify trends, and review tickets prior to escalation . + May assist in recruitment processes, maintaining the… more
- Molina Healthcare (Covington, KY)
- …people, property, or information + Serves as the backbone for enterprise incident management, escalation notifications and coordination of actions across a ... Services Operations Center (PSOC) Team. Responsible for the monitoring and intelligence, incident response, and investigations programs which are in place to avoid… more
- NASCO (Frankfort, KY)
- …and support integrations with other enterprise applications. Contributes to incident resolution, system enhancements, migrations, and best practice implementations ... Exchange Online, Microsoft Teams, Teams Voice, and OneDrive. Communicates to manager regarding status of projects and initiatives. **Responsibilities** + Provides… more
- NASCO (Frankfort, KY)
- …network, this role drives strategic planning, proactive performance monitoring, and incident resolution to minimize downtime and ensure business continuity. The Lead ... network incidents, outages, and performance issues, serving as the highest escalation point for critical problems. + Automates network operations and implements… more