- ASM Research, An Accenture Federal Services Company (Frankfort, KY)
- The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National...application development teams to work on issues escalated to Tier 2 . + Adhere to the defined… more
- CVS Health (Frankfort, KY)
- … Responsibilities Include: + Implementation of commercial actuarial rate reviews in ERNIE + Tier 2 technical support for underwriting/actuarial rating ... heart, each and every day. This position is with the Actuarial Rating Systems Support team and focuses on operational execution for our large group commercial rating… more
- ASM Research, An Accenture Federal Services Company (Frankfort, KY)
- …ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- Patterson Companies, Inc. (Louisville, KY)
- …Tier I properly responds to inbound and outbound customer calls to provide technical support , answer how-to questions, and consult on workflow inquiries for ... only.** **Essential Functions** + Respond to Inbound and Outbound Calls providing technical support , answer how-to questions, and consult on workflow inquiries… more
- BAE Systems (Louisville, KY)
- …Other incentives may be available based on position level and/or job specifics. **Level 2 Technical Support Analyst** **117795BR** EEO Career Site Equal ... Analyst, you'll play a critical role in providing ** Tier 1** analysis and support for zero...work environment. If you are a motivated and skilled technical support analyst looking for a new… more
- Oracle (Frankfort, KY)
- …to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
- Waystar (Louisville, KY)
- …experience for patients and providers. As an Operations Specialist, you will serve as a tier 2 support specialist, working from an active case queue to ... resolve technical issues, managing client requests, and ensuring the accurate...across internal teams and external partners. This is a support -focused role that also involves project manager-like responsibilities, including… more
- Optiv (Louisville, KY)
- …prioritizing effectively. * Currently holds and maintains a CCIE Security and at least one other Tier 2 or Tier 3 certification in the network and edge ... edge security programs and related security technologies. * Provide oversight on 2 -10 concurrent engagements, ensuring both technical and business outcomes are… more
- Oracle (Frankfort, KY)
- …review boards, change management, communication programs, and recruiting tools. This Principal Technical Program Manager (TPM) will support our newly established ... + Use your strong analytical, problem-solving, and business acumen to support informed decision-making, balancing technical , operational, and business… more
- Oracle (Frankfort, KY)
- …Cloud. Our goal is to optimize support costs while delivering a top- tier support experience to our customers. We utilize advanced rule-based systems and ... and an ever-expanding set of foundational cloud-based services. The Support organization in OCI is building new services that...offered by OCI and offer a wide variety of technical problems to be solved and customer focused innovations… more
- Waystar (Louisville, KY)
- **ABOUT THIS POSITION** The Advanced IT Support Engineer is a senior-level Tier 1 technician who serves as a technical leader within the Help Desk team. This ... role focuses on handling complex end-user support requests, mentoring junior technicians, and ensuring high-quality service...ensuring high-quality service delivery. While not directly responsible for Tier 2 /3 resolution, this position plays a… more
- Oracle (Frankfort, KY)
- …Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top tier enterprises around the world. Our cloud offers unmatched hyperscale, ... and multi cloud, edge computing, and more. In the Technical Strategy and Oversight (TSO) organization, our mission is...Strategy and Oversight (TSO) organization, our mission is to support customer choice, transparency, and value when it comes… more
- Oracle (Frankfort, KY)
- …CA Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top tier enterprises around the world. Our cloud offers unmatched hyperscale, ... and multi cloud, edge computing, and more. In the Technical Strategy and Oversight (TSO) organization, our mission is...Strategy and Oversight (TSO) organization, our mission is to support customer choice, transparency, and value when it comes… more
- Oracle (Frankfort, KY)
- …part of a team of smart, motivated, and diverse people and given the autonomy and support to do your best work. It is a dynamic and flexible workplace where you'll ... **Required Qualifications** + BS or MS degree in Computer Science or relevant technical field involving coding or equivalent practical experience + 8+ years of total… more
- Molina Healthcare (Lexington, KY)
- … and services facilities (including computer systems, networks applications, telecommunications, technical support and Service Desk) can be recovered within ... Load Runner, Observability, and Splunk. + Effective at managing technical teams for optimal performance. + Capable of communicating...Chaos Engineering Programs. + Conduct annual validation of all Tier 0 through Tier 2 … more
- Lumen (Frankfort, KY)
- …medium-touch customer segments. **Work Location** WFH - any state **The Main Responsibilities** + Tier 2 CSS support plus projects + Navigates and leverages ... trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to...the world and shape the future. **The Role** The Support Desk Associate role provides back-office, functional support… more
- Rubrik (Frankfort, KY)
- …Agency Check and Inquiries (NACI))._ **Position Risk Designation: Non-Sensitive, Moderate Risk, Tier 2 (Public Trust)** _Incumbents with access to US Government ... Sales Engineer on our Civilian/FSI Federal team to provide technical direction and business guidance to the regional sales...be required to complete Standard Form 85P and undergo Tier 2 (T2) Investigation for non-sensitive positions… more
- Arvato Bertelsmann (Louisville, KY)
- … technical challenges, we'd love to have you on our team. YOUR TASKS * Provide technical support to users by serving as the first point of on-site contact for ... the technology-driven team at Arvato as an IT Onsite Support Technician, where you'll be the first point of...you'll be the first point of contact for onsite technical assistance. In this role, you'll troubleshoot hardware, software,… more
- TEKsystems (Florence, KY)
- Description * Troubleshoot and resolve Tier 2 and 3 escalated technical issues * Maintain and manage workload through computerized ITSM ticketing and ... on Microsoft Office applications, including Office 365 email and Outlook Skills Technical support , hardware support , software support , Desktop, Windows… more
- Oracle (Frankfort, KY)
- …or integrated circuit packaging; and embedded software/firmware design. It may encompass operational support at the Tier 3 level as well as product lifecycle ... our top priority of delivering optical capacity and engineering solutions to support Oracle's cloud infrastructure to provide metro optical transport solutions in … more