- CVS Health (Woonsocket, RI)
- …Product Managers and IT teams. + Ability to identify/prioritize Customer Experience (CX)opportunities across the breadth of our digital tools. **Preferred ... Digital CEM will help to support Voice of Customer insights and Operational Monitoring for priority areas across...Ability to Manage small projects in support ofthe Product Management team. + Ability Analyze and take action on… more
- CVS Health (Woonsocket, RI)
- …we do it all with heart, each and every day. **Position Summary** The Manager, Digital Customer Experience Management (CEM) is responsible for monitoring ... along with monitoring key operational metrics to optimize the Digital Customer Experience across ...a must. **Preferred Qualifications** + 1+ year of people management experience . + Master's Degree. + Exceptional… more
- Citizens (Johnston, RI)
- … product management , digital ad operations, digital channels management , or customer experience delivery/design for marketing or products. + ... and engineering roadmaps for products managed under the digital experience platform group. Products supported include content management systems (CMS),… more
- Citizens (Johnston, RI)
- … product management , digital ad operations, digital channels management , or customer experience delivery/design for marketing or products. + ... and engineering roadmaps for products managed under the digital experience platform group. Products supported include content management systems (CMS),… more
- Lumen (Providence, RI)
- …Look For in a Candidate** + 10-15+ years of leadership experience in customer experience , support innovation, or digital transformation in a large ... the world and shape the future. **The Role** We are seeking a strategic, customer -obsessed Director of Omnichannel Customer Experience & AI-Enabled Support… more
- Ford Motor Company (Providence, RI)
- …research and competitive analysis to identify key trends and opportunities in the Digital upgrade space. + Define target customer segments and develop tailored ... The Connect and Engage Digital Upgrades Senior Manager will play a critical...Business, or a related field. + 7+ years of experience in product management , business development, strategy… more
- MAPFRE Insurance (Webster, MA)
- …knowledge of general management , strategy and policy-setting practices. Experience in Customer Service/Centric organizations enabled by technology. ... deployment of the portfolio programs that deliver the MUSA digital contributions for growth, customer centricity and...of knowledge in a specialized field, or equivalent related experience preferred. ** Experience :** 9 - 11 years… more
- CBRE (Providence, RI)
- …6-10+ years of confirmed experience in sales and solutioning for Digital (Information) Technology or Computer Science management . Extensive client-facing ... experience demonstrating AI to enhance decision-making, optimize portfolio management , and improve operational efficiency. This person must gain good… more
- Ford Motor Company (Providence, RI)
- …* 10+ years of Product Management experience with proven experience in translating key customer experiences into product requirements and shipping ... on" relationship with customers and continuously improving our user experience . Product Management is part of the...solutions you help to champion will create an elevated customer experience . This position is posted as… more
- GE Aerospace (Providence, RI)
- …of 8 years of professional experience + 5 years of Technical Product Management experience + Note: Military experience is equivalent to professional ... a member of the GE Aerospace Defense and Systems Digital Technology team, the Senior Staff Technical Product Manager...technical debt. + Partner with the Defense & Systems Customer Support & Sustainment teams including Customer … more
- CVS Health (Woonsocket, RI)
- …**Required Qualifications** + 7+ years marketing experience + 2+ years experience working across digital marketing channels (eg, email, web, social, etc.) ... with internal and external agency partners + Proficient in using and optimizing digital channels to engage our audiences, including experience with MarTech stack… more
- Baylor Scott & White Health (Providence, RI)
- …years of experience working in data analytics, with a strong background in digital data and customer journey analysis. **SALARY** The pay range for this ... from implementation to interpretation **KEY SUCCESS FACTORS** + .5+ years of experience working in digital product analytics, collaborating with Product and… more
- Cardinal Health (Providence, RI)
- …will manage a team that focuses on web tracking data to improve the customer experience , enhance customer loyalty, and increase sales. **Responsibilities:** ... **Job Summary:** As a Digital Adobe Analytics Supervisor, you will play a...**Qualifications:** + Bachelor's Degree preferred + 5+ years of experience in Adobe Analytics, data management , business… more
- Lincoln Financial (Providence, RI)
- …Plan & Participant Data exchange). You'll work in close partnership with product management to understand customer and business needs and then translate those ... + Leading the implementation and integration of improvements to customer -facing and third party (partner) facing digital ...looking for** _Must-haves:_ + 3 - 5+ Years of experience in Product Ownership / Management , Business… more
- M&T Bank (Norwich, CT)
- …Specializes in our branch customer experience through digital engagement, lobby management , transactional processing and retail servicing interactions. ... digital demonstrations; identify self-service opportunities that meet the customer 's identified needs. Actively engage in lobby management , meeting… more
- CVS Health (Woonsocket, RI)
- …examples of testing and validating emerging opportunities. **Preferred Qualifications:** + Experience with customer relationship management (CRM) systems ... Marketing and Front Store Merchandising to deliver an integrated marketing communications customer experience . Plan, forecast, and report CRM impacts including… more
- Cengage Group (Providence, RI)
- …. An advanced degree, such as an MBA, is preferred. + 12 years of experience in product management in a technology organization. + In-depth knowledge and ... role in leading our organization's product strategy and driving customer and business outcomes. You will be responsible for...product teams and driving outcomes. + 10 years of experience in product management leadership roles, with… more
- Confluent (Providence, RI)
- …Confluent subscription. You will also utilize relationship management skills & industry experience to guide the customer on how they can best achieve their ... flowing data to innovate and win in the modern digital world. We have a purpose that drives us...Us. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a… more
- Confluent (Providence, RI)
- …Confluent subscription. You will also utilize relationship management skills & industry experience to guide the customer on how they can best achieve their ... flowing data to innovate and win in the modern digital world. We have a purpose that drives us...Us. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a… more
- Lumen (Providence, RI)
- …margins **What We Look For in a Candidate** + Experience : 5+ years customer success or account management experience + Education Level: Bachelor's Degree ... of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing… more