- Cayuse Holdings (Providence, RI)
- …OS, Microsoft suite of applications, MacOS and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example ... in computer systems, customer support or IT support. + Experience with ServiceNow IT Service Management System. + Customer service experience… more
- CompuCom (Providence, RI)
- …deep expertise in ServiceNow Architecture and Integration with a strong focus on ** IT Service Management (ITSM)** and ** IT Operations Management ... to join our team. We are seeking a Senior ServiceNow Architect to join our dynamic IT ...solutions that drive IT operations, automation, and service delivery across the enterprise. The Senior ServiceNow… more
- Cardinal Health (Providence, RI)
- …Configuration Management Database (CMDB) and Discovery processes within the ServiceNow platform. This position is integral to the Application Development & ... ServiceNow Certified Implementation Specialist - Discovery + Configuration Management Database (CMDB) Fundamentals + ITILv4 Foundations + Cloud GCP/AWS… more
- Cardinal Health (Providence, RI)
- … SDLC processes preferred. + Proficient knowledge and hands-on experience with various ServiceNow applications such as: ITSM, ITAM, SPM, Service Catalog, SecOps ... and enhancements of existing applications. We are seeking a highly skilled ** ServiceNow Business Analyst** to support the analysis, design, and enhancement of… more
- ASM Research, An Accenture Federal Services Company (Providence, RI)
- …effectively with technical and non-technical stakeholders. + Prior experience in IT Service Management (ITSM). **Compensation Ranges** Compensation ... manner with little to no supervision. + Troubleshoot integration issues such as system/ service accounts, API's, User Management Certs, etc. + Manage Dashboards… more
- GovCIO (Providence, RI)
- … Management , IT Operations, or IT Service Management + Hands-on experience working in ServiceNow , preferably within ITAM modules + Understanding ... **Overview** GovCIO is currently hiring a **SME** ** IT Asset Specialist** ( ServiceNow ) to support...deployment, and retirement activities. The position works closely with IT operations, service desk, and other cross… more
- GovCIO (Providence, RI)
- …years of experience in IT Asset Management , IT Operations, or IT Service Management + 3+ years of hands-on experience working within ... and continuous improvement of enterprise IT Asset Management (ITAM) processes within ServiceNow . This role...past DOD experience. + Knowledge of ITIL-aligned asset and service management practices + Familiarity with federal… more
- Cardinal Health (Providence, RI)
- …metrics, and enterprise end user computing environments, preferred + Experience with service management and workflow automations ( ServiceNow preferred), ... and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center, this group resolves user requests through discussions… more
- Cardinal Health (Providence, RI)
- …data and enabling enterprise architecture insights that drive IT service excellence. **Key Responsibilities** **Project & Stakeholder Management ** + Develop ... **_What IT Infrastructure & System Administration contributes to Cardinal...seeking a highly skilled **Business Analyst** with expertise in ** ServiceNow Enterprise Architecture Workspace** and **Configuration Management … more
- Cognizant (Providence, RI)
- … Desk Support Analyst will provide first-level technical support and customer service for enterprise IT environments. This entry-level role involves handling ... Technology, Engineering, or related field. + Understanding of ITIL, incident management , and ticketing systems ( ServiceNow ). + Familiarity with Windows… more
- GovCIO (Providence, RI)
- …with service desk tools and real-time ticket documentation (preferably ServiceNow ). + Excellent customer service and communication skills (verbal and ... network troubleshooting. + Knowledge of medical terminology or prior experience in healthcare IT support. + Prior military service and/or experience working with… more
- CVS Health (Woonsocket, RI)
- …defining success criteria. + 3+ years' experience in Release, Change, Incident & Service Management , with working knowledge of ITIL. + Exceptional communication ... experienced and strategic leader to oversee Change and Release Management for the Aetna Line of Business (LOB). This...and process optimization championing automation and governance across the IT organization. **_What we expect of you_** + Lead… more
- GovCIO (Providence, RI)
- …of our EPA ESSET team, providing team leadership, application support activities, and service desk support for the EPA Next Generation Grant System (NGGS). This ... (ITED) and Infrastructure contractor (MAINES) on change planning, outage management , and incident and problem management . +...on data analysis. + Maintains accurate records of all service desk related activities . + Coordinate with the… more
- ASM Research, An Accenture Federal Services Company (Providence, RI)
- …, change management , release management , outage communications, and service requests procedures and utilize ServiceNow . + Develop Knowledge Based ... and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on...within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and… more
- Humana (Providence, RI)
- … data integration. The focus of this role is the advancement of AI capabilities in the IT Service Management space. The team owns a data store in Databricks ... in Databricks, integrating with enterprise data platforms. + Analyze and model ServiceNow data to extract insights and drive automation. + Collaborate with… more
- ASM Research, An Accenture Federal Services Company (Providence, RI)
- … management , problem management , change management , release management , outage communications, and service requests procedures and utilize ServiceNow_ ... ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and...improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and… more
- Citizens (Johnston, RI)
- …ambiguous environment with multiple priorities. Education * Minimum 7-10 years in IT , risk management , or internal audit with increasing responsibility. * ... Description Principal IT Risk Analyst (Infrastructure) The Principal IT...evidence for closure. * Engage in Third Party Risk Management Program activities to manage technology risk for related… more
- CVS Health (Woonsocket, RI)
- …weekly. **Required Qualifications** + 7+ years of professional experience related to IT Strategic Sourcing & Category Management creating category planning ... in the cloud / software / software as a service (SaaS) category. This role will be responsible for...summarize large and complex data sets. + Experience with IT Supply Chain, Procurement Analytics, Project Management ,… more
- GovCIO (Providence, RI)
- …an AOUSC Public Trust Preferred Skills and Experience + Experience with ServiceNow + Software application Management experience + Networking/Security experience ... application, functional and technical issues associated with the Judiciary financial management software applications. Ths position is located within the United… more
- GovCIO (Providence, RI)
- …documentation of interactions, device reconciliation, and reporting activities to maintain service quality and continuity of care. Candidates must be enthusiastic ... about customer service , able to explain technology in user-friendly terms, and...calls, troubleshooting steps, and resolutions in ticketing systems (eg, ServiceNow ) and reporting tools (eg, PowerBI). + Regularly review… more