- Olympus Corporation of the Americas (Charlotte, NC)
- …Manager and Senior FSE Trainer, the FSE will service and provide expert level technical support to assigned equipment. **Job Duties** + Establish and maintain a ... installations, upgrades, post-installation testing, troubleshooting, and all other aspects of technical support for all assigned products. + Escalate customer… more
- Principal Financial Group (Charlotte, NC)
- …TDD, CI, and pair programming + DevOps + May be required to provide on- call support **Salary Range Information** Salary ranges below reflect targeted base ... enhance our customer experience and keep them at the center of our work. Technologies used here at Principal...for our customers + Identify and propose strategies around technical problems affecting the business, communicate standards, and get… more
- Motion Recruitment Partners (Charlotte, NC)
- Call Center Technical Support Representative CHARLOTTE, North Carolina **Hybrid** Contract $35.28/hr - $39.75/hr Outstanding long-term contract ... opportunity! A well-known Financial Services Company is looking for a Call Center Technical Support Representative in Charlotte, NC (five days onsite)… more
- TEKsystems (Charlotte, NC)
- …chats as well as calls. Skills Customer service, Operations Specialist, Call Center Representitive, Customer Support , Technical Support Job Type ... Description Our Service Center is currently seeking talented individuals to join...execute multiple processes/procedures and services, with collaboration from Floor Support when assistance is needed. Qualified individual must have… more
- Bank of America (Charlotte, NC)
- …Managers, Compliance and Operations) to provide resolution to client inquiries, issues, and technical support . **LOB Job Description:** First point of contact ... partners to provide resolution to client inquiries, issues, and/or technical support **Responsibilities:** + Receive and respond...industry. + 1-3 years of experience working in a call center . **Shift:** 1st shift (United States… more
- ManpowerGroup (Charlotte, NC)
- …lead growth in a niche, fast-expanding commercial market + Access to expert internal technical support to help close complex sales If you are a results-oriented ... directly to distributors, builders, and commercial contractors + Collaborate with internal technical experts (Master Electricians) to support complex deals +… more
- CRC Insurance Services, Inc. (Charlotte, NC)
- …Shift (United States of America) **Please review the following job description:** Contact Center Software Engineer that will be responsible for CRC Contact Center ... applications (AWS Connect). Deliver technically complex solutions. Perform system integration support for all project work. Consult and partner with the business… more
- Deloitte (Charlotte, NC)
- …Collaborate as a team member to achieve team goals and objectives + Provide on- call support , troubleshoot and resolve production support issues during ... technical capabilities to propose effective solutions + Develop high quality technical work products, documentation, and deliverables in support of … more
- Wells Fargo (Charlotte, NC)
- …team. This team provides the foundational global network infrastructure (data center routers and switches) which includes building capacity and managing the ... Certification preferred - Datacenter + Strong understanding of QoS configurations to support enterprise standards + Strong experience in configuring Cisco and Arista… more
- Medtronic (Charlotte, NC)
- …of new product introductions, field technical trainings as well as providing Level III technical support to the field. **Day in the Life** + Lead and drive ... + Biomedical Engineering degree or equivalent + Experience providing technical support & services. Including equipment and...+ Support Training Facilities as needed - Support RAS System troubleshooting at the training center… more
- USAA (Charlotte, NC)
- …learning (AI/ML) across USAA's enterprise, including key bank operations such as ** call center optimization, complaints program analytics, and digital servicing ... experience developing agent-based AI solutions tailored to banking operations such as call center automation, digital servicing, and complaints resolution. +… more
- BCA Financial Services, Inc. (Charlotte, NC)
- …medical, revenue cycle, patient financial, sales, medical billing, medical office, medical front desk, call center , call center representative, remote ... to your PC. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download...call center , customer service jobs, contact center , customer service, remote medical call … more
- Securitas Security Services USA, Inc. (Charlotte, NC)
- …systems and software applications. Observe and respond timely to urgent situations in a call center environment. Act as a liaison between client, field office, ... emergency situations while making decisions in a fast-paced environment + Previous call center experience is a plus **Education/Experience:** High School Diploma… more
- Truist (Charlotte, NC)
- …America) **Please review the following job description:** Resolves highly complex technical issues for Truist's Network applications. For this opportunity: Truist ... work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1… more
- Grant Thornton (Charlotte, NC)
- … accounting matters including adoption of new accounting standards, preparing technical accounting positions, and providing support around transaction audit ... ready for first time audits or providing audit readiness support + Provide on- call assistance + Ensuring...at recruiting and professional networking events + Building your technical and professional skills through formal training + Other… more
- Coinbase (Charlotte, NC)
- …applications that enable customers to chat, email, or call our support lines accessible through our Help Center (https://help.coinbase.com). You'll drive the ... customer experience through technology and automation. * Background in global-scale customer support or contact center technology. *Nice to haves:* * Experience… more
- Deloitte (Charlotte, NC)
- …and similar) + 3+ years Experience with designing customer centric datasets (ie CRM, Call Center , Marketing, Offline, Point of Sale, etc.) + 3+ years of ... domain specific SME's (eg CRM, Martech, Adtech, Commerce) to support solution design. + Engaging in technical ...to support solution design. + Engaging in technical resource planning and level-of-effort estimation to support… more
- Truist (Charlotte, NC)
- …a business critical process and the associated critical data elements (CDEs) that support them. 2. Business Metadata Management: a. Onboard new CDEs that are ... corresponding Business Unit or Corporate Group - collaborate with Technical Data Stewards. b. Propose new CDEs and Data...on an established frequency basis - collaborate with Metadata Center of Excellence (COE). d. Discover and execute CDE… more
- UGI Corporation (Charlotte, NC)
- …while providing a guiding role to customer experience advocates within the Engagement Center . In addition to all foundational responsibilities (see the CXA I, II and ... III job descriptions), the CXA Lead will provide peers with real-time support and mentoring to ensure learning and effective performance in all elements of the… more
- TEKsystems (Charlotte, NC)
- …Workforce Management, Adaptive WFO, and Robotics automation * Architecture experience and Call Center technology knowledge required * Clear understanding of ... product vendors (new or expanding technology), completing capacity assessments, assist with solving technical problems as they arise and providing support to the… more
