- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Temporary and Disability Assistance, Office of Title Call Center Quality Assurance Specialist 2 (NYHELPS) Occupational Category Other ... also include, but are not limited to, the following:* Supervises two or more Call Center Quality Assurance Specialists 1.* Establishes the business rules… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Broadview FCU (Albany, NY)
- …issues and enhance overall organizational efficiency ie, training programs. + Monitor call quality and member interactions to ensure compliance with company ... standards and procedures. Participate in Quality Assurance calibration sessions. + Track staff...two (2) years of people supervisory experience in a call center is required, preferably within a… more
- Broadview FCU (Albany, NY)
- …+ Meet or exceed performance metrics and KPIs, including but not limited to, quality assurance , call handle time, member satisfaction, productivity, and ... experience will be considered). + Minimum of two (2) years of contact center experience, preferably in a financial institution or credit union environment. +… more
- Trinity Health (Clifton Park, NY)
- …cabinet. + Uses the electronic medical record to communicate effectively. + Performs quality assurance duties as assigned. + Provides a clinical visit summary ... Day Shift **Description:** **RNII - Clifton Park Family Health Center ** Hours: 9-5 with some flexibility If you are...be located at 1 Tallowood Drive. **Position Highlights:** + ** Quality of Life:** Where career opportunities and quality… more
- St. Catherine's Center for Children (Albany, NY)
- …Participates in Strategic Planning and Leadership meetings. + Participates in monthly Quality Assurance meetings with the Associate Executive Director (AED) for ... - Friday, 9:30am - 5:30pm and serve as Administrator on- call Job Ref. # : 0500 Our Mission St....Job Ref. # : 0500 Our Mission St. Catherine's Center for Children provides a comprehensive range of human… more
- Albany Medical Center (Albany, NY)
- …tested in the same manner as patient specimens; adhere to the laboratory's quality assurance procedures, including documenting all: quality control ... 2. Thoroughly, accurately and legibly documents test results and quality control 3. Demonstrates basic computer skills 4. Listens...day, evening or night shifts including weekends, holidays and on- call . While performing the duties of this job, the… more
- Oracle (Albany, NY)
- …+ Strong verbal and written communication skills + Strict attention to detail + Quality assurance + Shift schedule may include weekends and holidays. + 3+ ... management experience. Ordering, receiving, and shipping server parts. + Experience taking on- call shifts and ability to respond to critical events as needed. +… more
- CenterWell (Albany, NY)
- …part of our caring community and help us put health first** The Care Delivery Call Quality Professional works within the PCO Growth and Retention group. The Care ... Delivery Call Quality Professional will be responsible for... Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions,… more
- Trinity Health (East Greenbush, NY)
- …and drug cabinet. Uses the electronic medical record to communicate effectively. Performs quality assurance duties as assigned. Provides a clinical visit summary ... will be located at 2 Empire Drive Position Highlights: Quality of Life: Where career opportunities and quality... metrics. Retrieves telephonic clinical information from patients who call into the office. Monitors task list and completes… more
- Meta (Albany, NY)
- …accountable. We provide the services to manage network operations across data center , backbone, subsea, and edge locations; and on-network and off-network CDN ... Participate in the global team's Tier 3 and 4 on- call rotation with the goal of routing issues as...to those standards and policies 4. Risk Management and Assurance : Work internally and with upstream partner teams to… more
- US Foods (Clifton Park, NY)
- …to ensure temperature control standards are met for perishable products. Partner with Quality Assurance and Food Safety teams to prevent product loss, maintain ... **RELATIONSHIPS** + **Internal:** Collaborates daily with Operations, Warehouse, Transportation, Safety, Quality Assurance , Sanitation, and HR teams to ensure… more
- Cushman & Wakefield (Albany, NY)
- …three critical operational pillars: Vendor Performance, Procurement & Contract Management, and Call Center & Work Order Management. This role is essential ... + Ensure compliance with contractual obligations and risk mitigation across vendor engagements. ** Call Center & Work Order Management** + Manage call … more
- Molina Healthcare (Albany, NY)
- …pharmacies in accordance with departmental policies, state regulations, National Committee of Quality Assurance (NCQA) guidelines, and Centers for Medicare and ... * Assists with clerical tasks and other day-to-day pharmacy call center operations as delegated. * Effectively... call tracking system. * Maintains established pharmacy call quality and quantity standards. * Interacts… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …than one discipline, such as application support, database administration, software quality assurance / quality control, software engineering, network ... of hardware, OS, and other platform specifications, and 4+ years of experience providing quality assurance review and the evaluation of new and existing software… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- …is a team-level operational role responsible for the development, maintenance, and day-to-day quality assurance of all core scientific and medical content for ... medical audience + Strong focus on accuracy, consistency, and quality assurance in content creation and version...you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe… more
- Capital One (Albany, NY)
- …management skills, and attention to detail + Ensure accuracy and highest quality assurance standards + Manage multiple tasks, appropriately prioritize workflow, ... GED or equivalent certification + At least 3 years of Customer Service or Call Center experience + At least 1 year of experience working in the Financial… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- …in regulatory affairs or related areas (eg, clinical development, project management, quality assurance , etc.) in pharmaceutical or healthcare related industry. ... guidelines. - Confirms submission documents are accurate, compliant, and high- quality to allow for smooth and expeditious approvals from...you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe… more
- Veterans Affairs, Veterans Health Administration (Albany, NY)
- …Service. Oversees the development and implementation of systems redesigns projects, quality improvements and assurance programs of inpatient services. Champion ... of Anesthesia, at the Samuel S. Stratton VA Medical Center , Albany, New York and supports the mission to...establishment of the highest clinical care standards, operations, and quality ; as well as daily functioning of the OR… more
- Philips (Latham, NY)
- …develop a positive relationship with the members enrolled in the program. + Ensure quality assurance of readings and reports that will be delivered to physicians ... You thrive in a high-volume, fast paced, and dynamic call center environment and are patient and...won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work… more