- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 . 5 ) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 . 5 -level issues related to… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …and connectivity issues, using monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 support for network connectivity, ... **Overview** SERVICE DESK SPECIALIST | TIER II...global users and clients. **Qualifications** + Associate's degree or 5 + years of practical experience in service … more
- Amentum (Washington, DC)
- …+ At least 5 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software + ... Amentum is seeking a ** Tier 3 IT Support Technician** to join our...Utilize ServiceNow to create, update, and close incident and service requests + Assist with configuration and support for… more
- NuAxis Innovations (Washington, DC)
- …+ Identifies, researches, and resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are updated and moving ... + Junos Pulse + NetScreen VPN + BMC Remedy 7. 5 or 8. 1 employing Incident Management (IM),...1 employing Incident Management (IM), Knowledge Repository (KR), Service Request (SR), Problem Management (PM), and Service… more
- Defense Health Agency (Fort Belvoir, VA)
- …is based on a tier scale, determined by the position specialty, grade and location. Tier 1 : $121,020 - 300,000 Tier 2: $145,000 - 320,000 Tier ... installation but operates as one of the first joint service medical facilities in the US military, staffed with...of government operations in the event of crisis. The $ 1 .03 billion, 1 .3 million-square-foot facility opened in… more
- Virtual Service Operations (Lorton, VA)
- …improvement initiatives. Responsibilities: + Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support. + Lead the diagnosis ... existing infrastructure. + Provide mentorship and technical guidance to Tier 1 and Tier 2...technology, or a related field (or equivalent experience). + 5 + years of experience in network operations, engineering, or… more
- Pacific Northwest National Laboratory (Washington, DC)
- …within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are ... in person and remotely. + Identifies and recommends process/customer service improvements, innovative solutions, and/or alternate methodologies/policy changes while… more
- TekSynap (Washington, DC)
- …and support to all incident escalation tickets that are unable to be resolved by Tier 1 personnel. + Responsible for daily operations and health of the DFC ... escalation of tickets that cannot be resolved at the Tier I level as well as requests that require...experience or a Bachelor's degree and 3+ years or 5 years experience. + 1 + years of… more
- SAIC (Springfield, VA)
- …onboarding applications and teams into the observability platform. + Provide training and mentorship to Tier 1 and Tier 2 support teams. + Ensure platform ... promotes best practices in observability. **Key Responsibilities:** + Serve as the Tier 3 escalation point for issues related to any of the monitoring/observability… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …requirements. + Bachelor's degree in an area related to the labor category with at least 5 years' experience providing Tier 1 support for a TS/SCI system. ... account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. +… more
- Koniag Government Services (Washington, DC)
- …a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment for ... technical support while managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via phone, email, and in-person +… more
- General Dynamics Information Technology (Washington, DC)
- …for candidates in this role include, but are not limited to the following: + Provide Tier 1 and Tier 2 support for macOS and iOS devices, including ... to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently; we are seeking...with professionalism and efficiency. + Escalate complex issues to Tier 3 or specialized teams when necessary. + Maintain… more
- Chenega Corporation (Fort Belvoir, VA)
- …365 Certified: Modern Desktop Administrator Associate Certification required. + Secret clearance Tier 5 investigation required. Join our Talent Network Chenega ... willprovide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and...to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the… more
- M. C. Dean (District Of Columbia, DC)
- …system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed ... to:** + Manage physical security system support to meet service level agreements + Analyze physical security system performance...experience as a Windows Systems Administrator, with at least 5 + years in a similar role. + Proficiency in… more
- Crash Champions (Woodbridge, VA)
- …of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs ... a key role in upholding ATE's standards of safety, accuracy, and customer service . Technicians are expected to demonstrate integrity in all service … more
- Immigration and Customs Enforcement (Washington, DC)
- …practical nurses (LPNs), and certified nurse assistants. d. May assist the Health Service Administrators (HSA) in the absence of the NM, as a government technical ... nursing care delivery. viii. Attends and participates in general, medical, and Nursing Service Unit (NSU) meetings as scheduled. ix. Participating as a primary or… more
- Meta (Washington, DC)
- …workforces. **Required Skills:** Network Engineer, Operations and Support Responsibilities: 1 . Incident Response: Drive work investigating complex technical and ... closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners 2. Escalation Management: Participate in… more
- Chenega Corporation (Washington, DC)
- …the resolution of each incident or problem ticket entered into the OIMT service management system utilizing the appropriate priority level and under the guidance of ... Lead. The Desktop Technician V shall resolve all incidents, service requests and changes within the establish service...policies are followed for server rooms, etc. + Assist TIER III support in troubleshooting higher level issues including… more
- Ankura (Washington, DC)
- …will be a "person of stature" and self-sustaining rainmaker who generates $3 - $ 5 million+ annually. The candidate will p ossess a strong personal brand and deep ... to sell and deliver engagements that generate $3 - $ 5 million+ annually + Project management, development of expert...long term relationships with clients by delivering elite client service and engaging them by using knowledge of each… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …IT and consulting, and a strong background in supporting DoD or Federal Oracle shared service providers. If you are a strategic leader with a proven track record in ... Professional (PMP) Certification, other recognized certification, etc.) plus five ( 5 ) years relevant experience and five ( 5 )...(10) years' experience supporting DoD or Federal Oracle shared service providers on an Oracle EBS R12.2 platform or… more