- Amentum (Washington, DC)
- Amentum is seeking a ** Tier 3 IT Support Technician** to join our team and support our **Washington, DC** customer. We are looking for team members ... manage as a premier government contractor. You enjoy providing Tier 3 support while multitasking...**Responsibilities:** + Provide Tier 3 IT desk side and/or call center support … more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government ... and self-motivated individual to perform the duties of a Tier 3 System Administrator to support...and reporting. This may include working directly with other IT resources and teams responsible for remediation + Experience… more
- William C Brown Inc (Springfield, VA)
- …to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external ... VA. Job Description: The Tier 2 Desktop Support Technician provides Deskside IT Service ...equivalent combination of years of experience and education and 3 + years of prior relevant experience. Location: On Customer… more
- CACI International (Springfield, VA)
- Network Engineer Tier 3 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: ... **Opportunity:** Team CACI is seeking a Senior Network Engineer to support an Intelligence Community customer's diverse network infrastructure, including CAN, LAN,… more
- Leidos (Alexandria, VA)
- …matter? Primary Responsibilities The Digital Modernization Sector at Leidos is seeking a dynamic Tier II Cloud Helpdesk Support Engineer to support cloud ... agility and resilience across the USCG enterprise. As a Tier II Cloud Helpdesk Support Engineer, this...working with technical teams in cloud, cybersecurity, or enterprise IT environments We're not looking for perfectly polished resumes… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... onsite in downtown Washington, DC a minimum of three ( 3 ) days per week - 80 hours per 2-week...and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer to support … more
- Koniag Government Services (Washington, DC)
- …monitoring **Preferred Qualifications** + 0- 3 years of experience in a similar IT support role + Experience with help desk ticketing systems, preferably ... LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support ...days of start + Experience in customer service and IT support principles and methods + Proficiency… more
- General Dynamics Information Technology (Quantico, VA)
- …Clearance Level:** Active Top Secret clearance. + **Required Experience:** 5+ years of IT support experience in a Help Desk environment + Experience with ... **Job Family:** Technical Support Services **Skills:** Executive Support ,Help Desk Support , IT End User...Transform technology into opportunity as a **Help Desk Analyst Tier 2** at GDIT. Shape what's next for mission-critical… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …workarounds, and best practices to support faster issue resolution. + Collaborate with higher- tier support teams and other IT units to ensure timely ... Looking for a motivated and customer-focused Service Desk Technician ( Tier 1.5) to join our support team...three ( 3 ) years of experience in an IT support or customer service role, with… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …applications, and services, following documented procedures and escalating unresolved issues to Tier 3 staff. + Adhere to established escalation protocols, ... monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 support...Security+, Cisco, Microsoft, or others). + Experience in managing IT infrastructure, including hardware, software, and networks. + Proficiency… more
- General Dynamics Information Technology (Washington, DC)
- …Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Computer Hardware,Hardware Troubleshooting,Troubleshooting **Experience:** ... Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter...network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays).… more
- TekSynap (Arlington, VA)
- …tickets, andassistingwith onboarding and adoption of IT tools. **RESPONSIBILITIES** + Deliver Tier 1/2 IT support for JPO's 1,500-4,000 users. + Manage ... or related. + 3 + years helpdesk or IT service support experience. + Proficiencywith ITSM...**COMPETENCIES** + Helpdesk / ITSM systems (ServiceNow, Remedy) + Tier 1/2 troubleshooting (Windows, Linux, networks) + Customer service… more
- First Division Consulting (Quantico, VA)
- …team! First Division Consulting is seeking a highly skilled Master Network Specialist (Local IT Support Lead) to support the United States Marine Corps ... Monitor and manage network capacity, performance, and security for both NIPRNET and SIPRNET tier 2 and 3 boundaries, ensuring compliance with MCCOG policies and… more
- TekSynap (Washington, DC)
- …IT Engineer III to join our team supporting Joint Service Provider Infrastructure Support in Arlington, VA. The OIT's IT Operations team (ITOPS) maintains and ... and Azure infrastructure, and ServiceNow/ITSM services. This team provides direct Tier II client/customer support , incident management, and trouble resolution… more
- NTT DATA North America (Quantico, VA)
- …in Quantico, Virginia (US-VA), United States (US). NTT DATA is looking for senior ** IT Requirements Manager** - to support its federal law enforcement client's ... Provides services and advice, technical consultation, analysis, and recommendations regarding Tier III Contractor(s) support , when required. + Provides services… more
- Lumen (Washington, DC)
- …committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver ... + Provide high-level technical guidance and resolve escalated issues from lower support tiers while maintaining system stability and fostering a culture of knowledge… more
- General Dynamics Information Technology (Washington, DC)
- …and walk-up requests with professionalism and efficiency. + Escalate complex issues to Tier 3 or specialized teams when necessary. + Maintain accurate ... capital formation. The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the...but are not limited to the following: + Provide Tier 1 and Tier 2 support… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …well. System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 . Analysis of ticket types and categories to identify trends ... support . Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering...experience overall in information technology, systems administration or other IT related field. Minimum of three ( 3 )… more
- Meta (Washington, DC)
- …providers, and third-party vendor partners 2. Escalation Management: Participate in the global team's Tier 3 and 4 on-call rotation with the goal of routing ... Each group has global scope across the lifecycle of support .The ENS Operations Team exists "to operate the world's...the need to escalate similar issues in the future 3 . Operational Leadership: As an operations practitioner within the… more
- Leidos (Alexandria, VA)
- …following skills:_** + Experience with Tier 2 system administration and/or Tier 3 engineering of Microsoft Endpoint Configuration Manager (MECM) servers and ... **Description** Leidos is seeking an SCCM/MECM System Administrator to support a large enterprise IT contract for...customers to handle service inquiries and problems in a Tier 2 role. Duties include examining complex customer problems… more