- Trustmark (Lansing, MI)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. **Key ... Accountabilities:** + Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules, products and procedures. + Determines root cause and resolve client/customer issues,… more
- Cardinal Health (Lansing, MI)
- …issues, researching accounts and providing resolutions in a high-volume call center . The Representative II , Customer Service Operations processes orders ... in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Cardinal Health (Lansing, MI)
- …in problem-solving, research and problem/dispute resolution. **_Job Summary_** This Bilingual Representative II , Customer Service Operations is responsible for ... experience, preferred + 1-3 years of customer service experience in a call center environment, preferred + Fluent in English and Spanish (able to communicate… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …experience; requirements development, programming, software testing, technical writing, customer call support (Help Desk). **Other Job Specific Skills** + Knowledge ... of CMMI Level II /III, IEEE or other software development standards, SDLC Methodologies,...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more