- Morley (Lansing, MI)
- …This position starts at $13 per hour. **_What to Expect_** As a Customer Service Representative at Morley, you'll help customers, groups and providers ... polite language and appropriate grammar / punctuation + Follow quality standards when handling communications + Check subscriber plans...diploma or equivalent + One or more years of customer service experience (previous call center work,… more
- Jackson National Life Insurance Company (Lansing, MI)
- …to Workday and apply through Jobs Hub._** **Job Purpose** **Provides world-class customer service and support to business partners, customers, internal ... Utilizes multiple technology-based applications simultaneously. + Identifies and resolves basic customer service issues; escalates issues for resolution as… more
- Jackson National Life Insurance Company (Lansing, MI)
- … failure resolution. Communicates directly with customers as necessary and provides excellent customer service support. + Evaluates and partners with the Command ... capabilities. **Other Duties** + Assists staff with the processing of transactions and customer service support as business needs dictate. + Performs other… more
- Red River (Lansing, MI)
- …to ensure a successful deployment. + Provide training and support to customer 'send-users, IT teams, and stakeholders on how to effectively utilize Microsoft 365 ... projects simultaneously, ensuring adherence to project timelines, budgets, and quality standards. Coordinate with cross-functional teams, communicate project progress,… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …+ Experience with project administration and meeting multiple deadlines + Experience in customer service quality and/or help desk + Strong organization ... administration of the quality monitoring program and quality assurance escalations for Service Delivery/Contact Centers.... management program or training team + Experience with customer service applications + Experience with metrics… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- … Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs. + Supports customer to ... 0-2 years of Call center experience. 0-2 years of customer service or public relations experience. **Other...being provided by customers. + Strong commitment to providing quality service . + Ability to foster a… more
- Walgreens (Lansing, MI)
- …questions to ensure a positive customer experience. + Models and shares customer service best practices with all team members to deliver a distinctive ... and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen...knowledge of store systems and store equipment. + Provides customer service in the photo area, including… more
- Highmark Health (Lansing, MI)
- …with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. + Strives to resolve ... the issue at hand. + Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering … more
- Humana (Lansing, MI)
- …have or be willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- Walmart (Lansing, MI)
- …technicians communicating and developing interpersonal skills for providing safe and efficient customer service . Be an Expert Demonstrates knowledge of safety ... members experience in the TBC area and modeling high quality service and products developing influencing and...by implementing related action plans using the Open Door Policy : and applying these in executing business processes and… more
- Highmark Health (Lansing, MI)
- …and/or regulatory reporting and/or proven teaching, training, and program management preferred. + Customer service skills + Excel, Microsoft Word and Power Point ... This job is responsible for the oversight and enhancement of all Service Excellence efforts including complaint, grievance, and internal investigations of patient… more
- Banfield Pet Hospital (Okemos, MI)
- …exposure to radioactive substances. One year related experience required with customer service preferred. Medical background (veterinary technician, human ... SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients...necessary. Other job duties as assigned. THE FIVE PRINCIPLES Quality - The consumer is our boss, quality… more
- Baylor Scott & White Health (Lansing, MI)
- …tree, routing calls, fielding inquiries through chat and phone) a plus. Strong customer service skills. Ability to use and navigate through multiple computer ... **JOB SUMMARY** The Human Resources (HR) Service Center Associate 1 serves as the first...and Key Performance Indicators (KPIs); identifies trends requiring COE policy and procedure review or consideration. Seeks opportunities to… more
- Walmart (Lansing, MI)
- …eat by ensuring availability, cleanliness and freshness. You will be in the front-lines of customer service - your smile makes a difference and you can help ... by smiling, greeting and thanking members * Providing exceptional customer service to members across the club...the member's experience in meat area and modeling high quality service and products; executing the basics… more
- Humana (Lansing, MI)
- …of Individual or Group Medicare. **Required Qualifications** + **2 years of customer service experience** + Demonstrated experience with providing strong ... grievances. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. + Works within...customer service and attention to detail while actively listening. +… more
- Walgreens (Lansing, MI)
- …and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service . + Manages Community Outreach Portal ... questions to ensure a positive customer experience. Models and shares customer service best practices. + Develops strong relationships with customers by… more
- Walmart (Lansing, MI)
- …members. Work in our meat department and you'll be on the front-lines of customer service -your smile can make the difference between a good shopping experience ... by smiling, greeting and thanking members * Providing exceptional customer service to members across the club...the member's experience in meat area and modeling high quality service and products; executing the basics… more
- Walmart (Lansing, MI)
- …18 years of age or older. 6 months retail experience AND 6 months customer service experience. **Preferred Qualifications ** _Outlined below are the optional ... **Position Summary ** **What you'll do ** Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members… more
- Fresenius Medical Center (East Lansing, MI)
- …required. + Demonstrated commitment to organization culture, values, and customer service standards + Attendance and active participation ... safe and clean working environment. Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to… more
- Humana (Lansing, MI)
- …sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when ... & change. This body of work will span Sales programs that touch people, policy , process & technology. **Typical responsibilities will include but not limited to:** +… more
