- Cognizant (Lansing, MI)
- ** Healthcare Call Center Manager** ** HYBRID - Winston Salem, NC** **Overview:** Our Cognizant leadership team working with Clients is currently seeking ... established Customer Service team. **_The full-time position is a HYBRID role that will require reporting to an office...in MS Excel and a background in Medicare Enrollment Healthcare Call Center and IVR… more
- Humana (Lansing, MI)
- …+ Bachelor's degree + Applied knowledge of Direct Marketing Processes + Call Center /Contact Center Operations leadership + Project Management ... **Become a part of our caring community and help us put health first** Call Quality Professionals provide information that will assist in the feedback and the formal… more
- Humana (Lansing, MI)
- …and comfort with the speed of change in healthcare . Training and Schedule + Call center hours of operation are Monday-Friday between 8:00 am and 8:00 pm EST ... Care Management Support Assistants perform their role in a call center environment that includes working in...English and Spanish. + Administrative support experience in a healthcare setting, within the past 3 years + Familiarity… more
- CenterWell (Lansing, MI)
- …system, to support clinical workflows, care coordination, patient communications, and call center operations. + Collaborate with engineering, operations, and ... Group (CWMG)** , is redefining how seniors' access and experience healthcare . Through a virtual-first platform, we provide comprehensive primary and preventive… more
- State of Michigan (Lansing, MI)
- …any of the following areas. Check all that apply. + Retail + Call Center + Medical Office/ Healthcare + Restaurant/Entertainment + Finance/Accounting/Banking ... accurately responding to customer inquiries received via phone calls in a call center environment, request forms, application documents, written correspondence… more
- Humana (Lansing, MI)
- …of Compliance impacts, STARS strategy including activities driven by care management and Call Center secret shopper, Member Material strategy including AIP Model ... in a surrounding area, the workstyle will change to Hybrid Home. + **Travel:** Up to 25 % to...benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also… more
- Humana (Lansing, MI)
- …needs.** **Preferred Qualifications** + Associate or bachelor's Degree + Previous inbound call center or related customer service experience + Prior grievance ... of 2 years of customer service experience + Must have experience in the healthcare industry or medical field + Must have experience in a metrics/production driven… more
- Humana (Lansing, MI)
- …Familiarity with service operations such as workforce management, customer service, or call center environments + Proficiency with program and project management ... Information** + Remote role; Washington, DC metro area preferred ( hybrid option available with 1-2 days/week in Arlington, VA...benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also… more