- The Hertz Corporation (Lansing, MI)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate… more
- Coinbase (Lansing, MI)
- …*Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible for building, ... the Director of Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy, architecture, and execution for… more
- Michaels (Lansing, MI)
- …with the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in ... Store - LANSING, MI Deliver a customer centric shopping experience by managing...Time Nights and Weekends 20-30 hours/week + Assist Store Manager in leading and managing adherence to Standard Operating… more
- Coinbase (Lansing, MI)
- …fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is responsible for defining ... customers worldwide. You'll report to a product leader who leads all Customer Experience (Agent and Customer -facing) tooling and you will collaborate closely… more
- Tractor Supply Company (Owosso, MI)
- …of operations to the Store Manager . Duties include delivering a Legendary Customer Experience , providing leadership and direction to the store team, and ... Assistant Manager **Overall Job Summary** The Assistant Store ... that differentiates from the competition. + Champion the Customer Experience in the store and execute… more
- Capital One (Lansing, MI)
- Strategic Customer Development Manager , New England - Business Cards & Payments (Remote-Eligible) **Strategic Customer Development Manager , New England - ... needs are met in a seamless and beautiful way. To be successful, a Strategic Customer Development Manager will meet customers where they are and adjust their… more
- Capital One (Lansing, MI)
- Senior Manager , Customer Trust & Field Security Specialist - Capital One Software (Remote) About the Role: We are seeking an experienced and detail-oriented ... Senior Manager with...and collaborate effectively with cross-functional teams. Preferred Qualifications: + Experience in developing and implementing scalable Customer … more
- Hilton (Lansing, MI)
- …and/or position within the Company\.\#LI\-REMOTE **Job:** _Technology_ **Title:** _Senior Manager Customer Excellence \(Contact Center Projects\)_ **Location:** ... revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence Team, you...Seven \(7\) years of project management and business process experience + Three \(3\) years' experience working… more
- ICF (Lansing, MI)
- …on program changes and new client requirements that have an impact on the customer experience . + Development and presentation of weekly and periodic customer ... Description **Program Manager , Customer Care Services** **Location: US...programs with a specific focus on delivering a high-quality experience to program participants. This role involves direct interaction… more
- Dodge Construction Network (Lansing, MI)
- Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager . This role is a key member of our Go-To-Market organization, focused on ... is a full-time position and reports directly to the Manager , Customer Success. **_Preferred Location_** This is...Experience , Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer … more
- Cardinal Health (Lansing, MI)
- …driving the development and implementation of data-driven solutions that enhance the customer experience . We seek an innovative, customer -focused ... atmosphere. We currently have a career opening for a Customer Success Account Manager Overview This role...and resolve backend issues affecting data accuracy, reporting or customer experience . + Identify and resolve … more
- UKG (Lansing, MI)
- … expectations and drive significant business growth. **About the Role:** The Enterprise Customer Account Manager will be focused on selling into Enterprise ... ERP **Preferred Qualifications:** + Proven track record of building and growing customer relationships in an Enterprise territory. + Experience building strong… more
- ISC2 (Lansing, MI)
- …with internal operations, instructors, and vendors to guarantee a seamless customer experience . **Account Operations** + Oversee the **day-to-day management** ... connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer … more
- NTT America, Inc. (Lansing, MI)
- …and work with cross-functional teams to drive initiatives that enhance the customer experience . **Revenue Growth and Business Impact** . Proactively identify ... or 20, Discover Rewarding Journeys with Us!** The **Senior Customer Success Manager ** is a skilled individual...Bachelor's degree required; advanced degree (MBA or equivalent) preferred. ** Experience :** + 6+ years of customer success,… more
- WestRock Company (Lansing, MI)
- Opportunity summary: As a Customer Service Manager (CSM), you will define the strategy and business plan for front end operations, manage and lead customer ... required; degree is preferred * Must have 5+ years of customer service-related work experience * Previous experience in manufacturing industry is preferred… more
- Ryder System (Lansing, MI)
- …in experience in transportation/logistics industry a plus., Preferred + Customer experience insights methods, analytics, tools, and practices. Advanced, ... error reduction, and improved resource utilization. The Core Products Manager collaborates closely with our internal Supply Chain Product...will have a higher impact. + Provide analytics and customer and experience insights down to the… more
- Dart Container (Mason, MI)
- …impact - ensuring every product delivers value to both the business and the customer . Day-to-Day Role: Product Manager + Proactively manage a portfolio of ... execute cost-reduction initiatives that do not negatively impact the customer /consumer experience . + Lead all aspects of...all job responsibilities and functions in a Dart Product Manager position + Demonstrated experience managing product… more
- Walgreens (Lansing, MI)
- …technicians. Makes decisions regarding performance management including discipline and termination. ** Customer Experience ** + Engages customers and patients by ... manner and answers non-clinical questions to ensure a positive customer experience . Models and shares customer...efficient workflow. + At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records… more
- Oracle (Lansing, MI)
- …the agreed-upon scope, time, and budget - all while ensuring the highest degree of customer satisfaction. + The Project Manager is a key player in managing, ... quality delivery of Services. From initiation through to completion, the Project Manager will be responsible for planning customer -specific engagements, managing… more
- Capital One (Lansing, MI)
- City Experience Manager , San Francisco - Velocity Black (Remote) Velocity Black, a Capital One company, harnesses the power of technology, the warmth of human ... your teams - focused around high performance and exceeding customer expectations. + Our cultural pillars of Adaptability, Initiative,...GED, or Equivalent Certification + At least 5 years experience in the hospitality industry in San Francisco, CA… more