- Mass Markets (Mesilla, NM)
- …as a trusted partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact ... center . You will be responsible for ensuring service quality , compliance, and continuous improvement across multiple client accounts....in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- Mass Markets (Mesilla, NM)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Mass Markets (Mesilla, NM)
- …as a trusted partner in the industry. We are looking for experienced call center contact tracing supervisors to support commercial and public sector clients. ... to report to work at one of our physical contact center locations. To be considered for... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- Mass Markets (Las Cruces, NM)
- …pre-employment test. - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the day-to-day activity and ... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual...a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers… more
- Mass Markets (Las Cruces, NM)
- …local, on-site position and requires employees to report to work at our Jacksonville contact center . To be considered for this role, you must complete a ... required + Provide follow-up coaching about job performance and quality assurance to new employees after training;...experience is a plus + Experience working in a contact center environment is a plus. +… more
- Mass Markets (Las Cruces, NM)
- …partner in the industry. Join our team and help make a name for MCI in the contact center industry. We've scaled over 250% in the past 2 years and we need ... to meet performance targets, operating efficiencies, processing improvements, people development, and quality assurance + Monitoring of individual, team and call… more