- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- NuAxis Innovations (Washington, DC)
- **IT Service Desk Quality Assurance Manager**...to train and mentor teams on best practices in service quality and customer service ... Assurance Manager** for a Full-Time position. **Job Description** + Quality Assurance Manager (QAM) with Enterprise IT Help Desk/ Service Desk Background +… more
- Washington Metropolitan Area Transit Authority (Washington, DC)
- Quality Assurance Senior Associate ( Assurance Team) Job ID: 250403 Location: DC/MD/VA Metro Locations Full/Part Time: Full-Time Posting Open-Close 05/13/2025 ... Metropolitan Area Transit Authority (WMATA) is seeking a dedicated Quality Assurance Senior Associate to join our...you will play a pivotal role in enhancing the quality and reliability of our services, ensuring customer… more
- Koniag Government Services (Silver Spring, MD)
- Quality Assurance Specialist Records Management Silver Spring, MD, USA Req #326 Tuesday, May 13, 2025 **Koniag IT Systems, LLC, a** Koniag Government Services ... company, is seeking a Quality Assurance Specialist Records Management to support...Specialist Records Management to support **KITS** and our government customer in Silver Spring, MD. **This position requires the… more
- PNC (Washington, DC)
- …and Administration team). The Audit Support and Administration Team oversees the quality assurance and improvement program (QAIP), audit methodology, regulatory ... audit operations oversight and department-wide improvement initiatives. This Internal Audit Quality Assurance Senior Manager position, an individual contributor… more
- Washington Metropolitan Area Transit Authority (Washington, DC)
- Quality Assurance Senior Associate (QMS Team) Job ID: 250404 Location: DC/MD/VA Metro Locations Full/Part Time: Full-Time Posting Open-Close 05/13/2025 - ... Transit Authority (WMATA), in collaboration with the Office of Quality Assurance , Internal Compliance & Oversight, is...personnel, management, and senior leadership all while delivering optimal customer service to support meeting the goals… more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Quality Assurance Analyst to join our team at Adelphi, MD + Must be ... an active DoD Security Clearance. + Non-remote (relocation incentive available) The Quality Assurance Analyst is responsible for ensuring the highest standards… more
- Deloitte (Baltimore, MD)
- …extensive AI/ML engineering craftsmanship and advanced proficiency across multiple quality assurance disciplines and modern frameworks, consistently ... Accountability: Embrace and drive a culture of accountability for customer and business outcomes. Develop engineering solutions that solve...The ideal candidate will have a strong background in quality assurance , test automation, and a deep… more
- Leidos (Columbia, MD)
- …the member of a team with the responsibility to ensure the highest quality service is provided to our customer through the generation and control of program ... of Leidos has a career opportunity for a talented ** Quality Assurance Manager** to support a program...8 years of prior relevant experience. + Experience providing Quality Management with Software Development and IT Service… more
- Capital One (Mclean, VA)
- Sr. Director, Product Management, Developer Experience - Quality Assurance **Sr Director, Product Management (PXDP65)** Product Management at Capital One is a ... quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more
- Allied Universal (Glen Burnie, MD)
- …employee assistance programs, company discounts, perks, and more. **Now Hiring FULL-TIME, QUALITY ASSURANCE Security Supervisors for an Airport in Glen Burnie, ... Security Supervisor will supervise and coordinate the delivery of quality services on a specific shift at an assigned...the client site, calmly and efficiently + Display exceptional customer service and communication skills + Ability… more
- Cardinal Health (Washington, DC)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- GovCIO (Arlington, VA)
- …documentation. In addition, the IA Engineer will coordinate with the team to conduct Quality Assurance testing to ensure the continued, smooth operations of the ... customer application through methods like User, Regression, and IV&V...and resolution skills + Experience with the Enterprise Mission Assurance Support Service (eMass) or other compliance… more
- Amazon (Arlington, VA)
- …and the knowledge manager for related data. The team delivers three core service lines: alarm management, incident response, and customer support. If you ... bright, and driven people. The Amazon Corporate Security (ACS) Business Assurance Center (BAC) provides accurate, actionable information to the right people… more
- Amazon (Arlington, VA)
- …are looking for a Skilled, qualified and experienced leader in security assurance , with experience in automating security controls per compliance requirements. As ... Kuiper security and compliance standards. Be a key liaison with Kuiper service teams, infrastructure teams, Kuiper Security, and Global Trade and Compliance. Have… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... as an Identity / Risk Management Policy Subject Matter Expert (SME) supporting customer operations on-site in the Maryland area. This position focuses on developing,… more
- Vontier (Washington, DC)
- …of our Distributor partners. The CS Quality Coach assures that our Customer Service team is efficiently and effectively providing world-class quality ... to our Distributor partners. The Quality Coach supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional Managers… more
- LGC Group (Gaithersburg, MD)
- …The Service Manager will be responsible for ensuring the highest level of service quality , customer satisfaction, and operational efficiency. You will be ... report on service performance, using key performance indicators to measure service quality , customer satisfaction, and operational efficiency. Develop a… more
- Subaru of America (Washington, DC)
- …staff. Works in partnership with Zone, District, and SOA personnel including Field Quality Assurance , Techline, and the Customer Advocacy Department (CAD). ... to make case-by-case determinations while considering costs to the company and product/ service quality . + Educates retailer personnel to improve their… more
- GovCIO (Bethesda, MD)
- …collaborate on customer needs and seek customer input and feedback on service quality and suggested areas of improvement + Work with the Section Managers ... initiatives, analysis, and roadmaps. + Proactively manage operational delivery assurance using CONNECT to monitor SLAs and KPIs. Maintain...and seek customer input and feedback on service quality and suggested areas of improvement.… more