- NuAxis Innovations (Washington, DC)
- …later. + Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification. + Knowledge Requirements: ... ** Help Desk Senior Specialist II** Location...**1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience… more
- AHU Technologies, Inc. (Washington, DC)
- …overall health of system. *Support day to day basic reporting systems, which will include help desk issues, end user support. *Work closely with users to gather ... TITLE: IT Rpt Spec LOCATION: Washington DC/ Hybrid on-site...10 Years *experience in Cognos BI applications (BI framework Manager ) Required 10 Years *experience in Tableau 10 desktop… more
- NuAxis Innovations (Washington, DC)
- … Service Management (ITSM) or IT Operations roles. + Demonstrated experience supervising enterprise IT Help Desk or Service Desk operations. + Proven ... customer support environments. This position requires proven experience supervising service desk / IT operations teams, ensuring quality of service, and… more
- AHU Technologies, Inc. (Washington, DC)
- …*Ability to write queries using SQL and compile data and reports as needed. * Help Desk support as needed to support production applications. *Must be able ... TITLE: Business Analyst LOCATION: AtlantaGeorgia MINIMUM EDUCATION: Bachelor's degree in IT , related field, or equivalent experience. REQUIRED EXPERIENCE: 7 years… more
- IT Veterans (Greenbelt, MD)
- IT Help Desk Manager Greenbelt, MD . Information Technology Apply Now IT Veterans is seeking an IT Help Desk Manager to join our team ... a Public Trust designation, which includes a background investigation. About this Role: The IT Help Desk Manager oversees the daily operations of the … more
- St. George Tanaq Corporation (Washington, DC)
- Project Manager - Technical Support Services/ Help Desk WFH Flexible*Washington, DC (http://maps.google.com/maps?q=Washington+DC+USA) Job Type Full-time ... to quality standards. **Operational Management** + Oversee Tier 1 Help Desk operations providing front-line support via...5+ years of project or program management experience supporting IT help desks or enterprise IT… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is seeking a Help Desk Analyst to support the Identity and Access Management (IAM) Program with the Department of Veterans Affairs (VA). The ... Help Desk Analyst supports the IAM Operations...team of transformers--people who are passionate about transforming government IT . Every day, we make a positive impact by… more
- System One (Arlington, VA)
- …available ALTA IT Services has a 6-month contract to hire opening for a Service Desk Tower Lead to lead an IT support team, onsite at a federal client site. ... The IT Service Desk Tower Lead will oversee...problem, event, and risk management. + Manage all Service Desk supervisors, trainers, quality manager , and workflow.… more
- Koniag Government Services (Washington, DC)
- …IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer in ... + Serve as an Escalation point for Tier II help desk . + Maintain the current print...the Government- provided tools (currently Microsoft System Center Configuration Manager -SCCM) and Microsoft Windows SUS Services + Provide intermediate… more
- GovCIO (Washington, DC)
- …currently hiring to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program. **Responsibilities** Experience in a ... complex Government IT environment. Ability to troubleshoot and resolve HW, SW,...resolve issues that cannot be fixed at the service desk level. Strong problem-solving and technical skills are essential,… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in ... in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service Level Agreements… more
- GovCIO (Washington, DC)
- …use of hardware and software **Qualifications** + Bachelor's with 8+ years of IT Service Desk support experience (or commensurate experience) + Clearance ... **Overview** GovCIO is currently hiring for a Service Desk Lead to support our USSS Network Operations...team of transformers--people who are passionate about transforming government IT . Every day, we make a positive impact by… more
- General Dynamics Information Technology (Washington, DC)
- …365 applications, and enterprise endpoint management solutions (Intune, Autopilot, Configuration Manager ). + Maintain and support IT operations by testing ... first -time investors are turning to the markets to help pay for their homes, send their children to...capital formation. The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the… more
- General Dynamics Information Technology (Mclean, VA)
- …procedures and knowledge base articles. **Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with at least 1 year ... Yes **Job Description:** Transform technology into opportunity as an IT Operations Manager with GDIT. A career...for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- …state-of-the-art capabilities. The Helpdesk Manager oversees the daily operations of a help desk or IT support team, ensuring efficient and effective ... **Helpdesk Manager SME** **Category:** Service Desk /... IT support and troubleshooting. * Experience with help desk software and ticketing systems. *… more
- GovCIO (Arlington, VA)
- **Overview** GovCIO is hiring for a Customer Support Professional ( IT Specialist) with an active Secret clearance to provide outstanding desk -side support, ... a fully onsite position. **Responsibilities** + Provide outstanding support desk -side support, regularly scheduled backups, network storage allocation, and… more
- TEKsystems (Washington, DC)
- …home state. These offices require: Workstation and server support Network connectivity Help desk and remote troubleshooting On-site installation and maintenance ... small regional offices in rural states. The contract includes: Help desk and end-user support Hardware and...Business Context * What business challenge will this role help solve? Providing IT equipment to customers… more
- Guidehouse (Rockville, MD)
- …part of a broader IT program that provides end-to-end support-including help desk , systems, network, incident response and security services-ensuring the ... **Job Family** **:** IT Cyber Security (Digital) **Travel Required** **:** Up...the agency's **vulnerability management** lifecycle using Tenable.sc, Tenable.io, Nessus Manager , and Nessus scanners (on-prem and cloud) + Analyze,… more
- TekSynap (Washington, DC)
- …**S** + Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience ... QA Manager willbe responsible forensuring that all help desk services meet or exceed client...contractual obligations. This role requires a deep understanding of IT help desk operations, strong… more
- TekSynap (Arlington, VA)
- …equipment and services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a DoD IT environment + 5+ years ... lab. + Demonstrated excellence in planning, directing, and managing IT operations help desks. + Demonstrated successful...desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech… more
