- TEKsystems (Washington, DC)
- TEKsystems is seeking IT individuals to provide hybrid (50% DC/remote) IT Help Desk Support to the United States House of Representatives . The ... . Individuals need to have 5+ years providing professional IT Support (with most of that supporting remote users)....Account Administration * Three (3) years minimum experience in IT Call Center environment * Three (3) years minimum… more
- TekSynap (Rockville, MD)
- …the Documentum software using the Documentum System Administration module as required. + Provide Help Desk support services to the SLES users and from the hours ... 4:00 pm Eastern Time. The candidate shall provide tier-1 help desk support to SLES users. +...(NRC) projects in Rockville, MD. TekSynap currently has several IT support contracts at the NRC which have varying… more
- Chenega Corporation (Washington, DC)
- Mid-level Help Desk Support Technician Washington, DC Join our Talent Network Mid-level Help Desk Support Technician Washington, DC C-CDAS-24-001 Are you ... expert Engineering and Technical Support Services to federal customers. TheMid-level Help Desk Support Technician provides support to distributed PC/networking… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the ... operations. To do well in this role, familiarity with IT Service Management (ITSM) principles and a strong foundation...Clearance Level - Secret **Primary Job Specific Skills** + Help Desk ServiceNow ticket management **Other Job… more
- TekSynap (Fort Meade, MD)
- …Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs + Assess, research, and resolve incidents and requests regarding the ... Monitor systems and peripheral equipment, system processing, and error listings + Perform IT administration and functions - user adds, moves and deletes, backup and… more
- Quorum (Washington, DC)
- …100, and has over 350 team members across the globe. As a **Business Development Representative ** , you will be at the forefront of our sales efforts, playing a key ... need Quorum. You'll receive training and professional development to help you build the foundation for your career in...Bright sunlit open office concept with your own dedicated desk (if you want it) + Inclusion & Diversity… more
- R1 RCM (Baltimore, MD)
- …analytics, AI, intelligent automation, and workflow orchestration. As our **Customer Service Representative ** , you'll work to help our patients check into ... it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job. + A team you can rely on. We care about your progress toward career… more
- TekSynap (Washington, DC)
- … IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + Providea wide range of IT support services in the field of radio and television broadcastingto the… more
- TekSynap (Washington, DC)
- …**S** + Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience ... exceed client expectations and contractual obligations. This role requires a deep understanding of IT help desk operations, strong analytical skills, and the… more
- TekSynap (Arlington, VA)
- …equipment and services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a DoD IT environment + 5+ years ... lab. + Demonstrated excellence in planning, directing, and managing IT operations help desks. + Demonstrated successful...desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech… more
- TekSynap (Washington, DC)
- …and best practices related toIToperations + Knowledge of and experience with help desk support and operations. + Knowledge of networking and ... IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- TekSynap (Washington, DC)
- …practices related to IT operations + Knowledge of and experience with help desk support and operation. + Knowledge of networking and network-based software ... of IT products, along with installation and on-site maintenance, including help desk services. Additional support includes hardware delivery, moves, upgrades… more
- CACI International (Annapolis Junction, MD)
- …to users in accessing and using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems ... support for implementation, troubleshooting and maintenance of Information Technology ( IT ) systems. You will manage IT system...devices, mobile devices, etc. You will provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem… more
- ASM Research, An Accenture Federal Services Company (Fort Meade, MD)
- …troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. + Manage ... using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- TekSynap (Washington, DC)
- …and best practices related toIToperations + Knowledge of and experience with help desk support and operation. + Knowledge of networking and ... IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- CACI International (Annapolis Junction, MD)
- …manage the day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of critical ... At CACI, we specialize in providing innovative and secure IT solutions to our clients in the defense and...Administrator, your key responsibilities will include: + Tier 1 ( Help Desk ) support for problem identification, diagnosis,… more
- TekSynap (Arlington, VA)
- …Operating Procedures (SOPs), Work Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) ... and external support teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance,...ITSM best practices. + Education: + Bachelors in an IT -related field + Clearance: + Must possess a TS… more
- CACI International (Fort Meade, MD)
- …troubleshooting and maintenance of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems + Manage ... using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem...may not be filled immediately. However, this position is representative of positions within CACI that are consistently available.… more
- TekSynap (Washington, DC)
- … IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... manage, and coordinate all installation activities, ensuring successful deployment of IT infrastructure in the Senate's DC offices and local offices nationwide.… more
- CACI International (Annapolis Junction, MD)
- …to users in accessing and using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems ... to provide support for implementation, troubleshooting and maintenance of Information Technology ( IT ) systems, manage IT system infrastructure and any processes… more