- BigBear.ai (Columbia, MD)
- Overview BigBear.ai is seeking a Service Desk Analyst to resolve technical issues and provide prompt solutions to ensure smooth operations and customer ... Software Engineering) + 5-8 years of experience + Clearance:TS/SCI w / Poly + Excellent interpersonal and customer service...with JIRA ticketing process and reporting capabilities or similar service desk software What we'd like you… more
- Johns Hopkins University (Baltimore, MD)
- …diploma or graduation equivalent. + Three years of related experience, including help desk or comparable IT client service . + Additional education may substitute ... issues in a timely manner; promoting recommended practices; ensuring service standards through effective telephone communication; responding promptly to user… more