- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) Our Service Desk Incident Manager will be responsible for ensuring… more
- NuAxis Innovations (Washington, DC)
- **IT Service Desk Quality Assurance Manager ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on ... Assurance Manager (QAM) with Enterprise IT Help Desk / Service Desk Background + The...& Problem-Solving:** + Expertise in analyzing ticket trends, resolving incident escalations, and optimizing workflows to improve service… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for ... Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure… more
- CACI International (Arlington, VA)
- …and accurately in a fast paced and changing environment. Qualified candidates working with the Service Desk Manager will work to ensure all Service ... extensive experience supporting customers in a Service Desk capacity, familiar with ITIL ( Incident , asset,...reviews and timesheets of assigned technicians. * Working with Service Desk Manager to ensure… more
- Axxum Technologies (Washington, DC)
- … desk shift lead in operational activities Interact with the government Program Manager for the service desk regarding operational issues + Ensure timely ... Incident Response Analyst Responsibilities : + Provide effective...Analyst Responsibilities : + Provide effective front-line support leveraging service desk ticketing system, telephone, and email… more
- Development InfoStructure (Arlington, VA)
- …a timely and effective manner. Necessary Skills and Knowledge Expert knowledge in IT service desk operations: + ITIL incident and request management ... needs of the public sector. Job Overview The Operations Manager will serve as the day-to-day operational leader and...the day-to-day operational leader and direct supervisor of all Service Desk personnel supporting the USPS Office… more
- TekSynap (Arlington, VA)
- …Ten (10) years' experience as a program manager . + Experience managing a 24x7x365 Service Desk of 50+ FTE + Experience managing Profit and Loss + DOD ... (WIs), and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement… more
- IAP Worldwide Services, Inc (Mclean, VA)
- Position contingent upon contract award As the Customer Service Manager , you will be responsible for providing customer service support, scheduling, ... customer service support by staffing a customer service desk to generate Products & Services...of the key management and control | The Customer Service Manager , or their approved designees, must… more
- TekSynap (Arlington, VA)
- …Five (5) years' experience as a program manager + Experience managing a 24x7x365 Service Desk of 50+ FTE + Experience managing Profit and Loss + DOD ... (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) programs,...Manager to join our team supporting DISA JSP Service Delivery. TekSynap is a fast-growing high-tech company that… more
- HealthFitness (Washington, DC)
- …and development and flexible employment opportunities. Join HealthFitness as an **Assistant Program Manager ** and play a key role in supporting our client site in ... fitness program. You will oversee day to day operations and routinely serves as Manager on Duty. You may assist with development of the annual budget, strategic… more
- Marriott (Bethesda, MD)
- …data centric continuous improvement model in partnership with other ITSM Practice Owners, Service Desk Leaders, SRE Leaders and various other departments and ... Remotely?** Y **Position Type** Management **Job Summary** The Senior Manager of ITSM Data and Analytics is part of...help drive transformation across our product teams leveraging IT Service Management data such as incident , problem,… more
- Development InfoStructure (Arlington, VA)
- …processes, and procedures for the USPS Office of Inspector General's IT Managed Service Desk Solution and broader OCIO support services. This role requires ... service delivery, knowledge transfer, and operational excellence while supporting both Service Desk operations and other OIG areas as needed. This role… more
- DCCA (Fort Meade, MD)
- …Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication ... Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication… more
- ASM Research, An Accenture Federal Services Company (Fort Meade, MD)
- …Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication ... of Roles and responsibilities of the Information Technology (IT) Security Manager /Information System Security Manager (ISSM) for maintaining the appropriate… more
- Lincoln Financial (Washington, DC)
- …stability and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm ... leveraging and applying knowledge to administer the data protection infrastructure and service portfolio. **What you'll be doing** + Responsible for the engineering… more
- CACI International (Arlington, VA)
- …solutions. + Maintain an updated working knowledge of customer systems and current service desk processes and procedures in the context of PeopleSoft Application ... shift position (flexible) in Arlington, VA. You will provide incident resolution to customers with IT Service ...+ Report and provide briefings to the Application Support Manager . + Within the PeopleSoft platform, provide technical expertise… more
- CBRE (Washington, DC)
- …vocational training preferred. Minimum of 4+ years of related (eg Front Desk , Concierge, Hospitality, Room Management, or Customer Service ) roles preferred. ... Workplace Experience Supervisor - Washington DC Job ID 221626 Posted 30-May-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative,… more
- BAE Systems (Arlington, VA)
- …Strong working knowledge of various ServiceNow components such as ServiceNow Scripting, Service Desk , Change Management, Incident Management, Asset ... technical insight in designing and supporting ServiceNow while aligning to service management best practices. Implement application solutions based on conceptual… more
- The Hertz Corporation (Washington, DC)
- …management leaders before key metrics hit their threshold + Resolving tickets in Service Desk for support requests + User management, including onboarding, roles ... include but not limited to solution architecture, infrastructure monitoring, incident response, and automated infrastructure and application deployments across all… more