- TEKsystems (Olathe, KS)
- …+ Olathe, KS Skills: + office experience + customer service + data entry + call center Additional Skills & Qualifications: + 1+ year of customer service ... experience, call center roles and retail experience + Previous experience is call center is a plus. Solid tenure. At least one year at each position +… more
- Humana (Topeka, KS)
- …first** We are seeking a dynamic and results-driven Sales Manager to lead our Agnostic Call Center Sales Team within the IFG line of business. This leader will ... drive performance through strategic sales planning, coaching, and operational excellence. The ideal candidate will have a passion for team development and a proven ability to achieve and exceed key performance metrics in a fast-paced, remote sales environment.… more
- CVS Health (Topeka, KS)
- …+ Las Vegas, NV **Preferred Qualifications** **Knowledge of:** + Healthcare industry + Call Center operations **Skill in:** + Microsoft Office Suite; operating ... systems **Ability To:** + Identify and solve problems + Respond to common inquiries or complaints from customers, regulatory agencies, or member of the business community. + Effectively present information to customers both internal and external. + Apply basic… more
- Conduent (Topeka, KS)
- …(CSR) will provide quality customer service in the KanCare Contact Center . The position is responsible for gathering thorough documentation and entering ... information into various systems **Essential duties may include, but are not limited to:** + Dedicated and trained specifically for supporting KDHE's programs, systems, policies, and procedures + Answers questions about the eligibility process and provides… more
- TEKsystems (Olathe, KS)
- …Hybrid opportunity is available, evaluated by performance Available Shifts: + Tuesday - Saturday | 1:00 PM - 10:00 PM + Sunday - Thursday | 1:00 PM - 10:00 PM + ... Friday - Monday | 11:00 AM - 10:00 PM Training Schedule (First 2 Weeks): Monday - Friday | 7:00 AM - 4:30 PM (Classroom setting, then floor shadowing) What You'll Be Doing: + Handling service requests and work ticket orders from top-tier clients + Making… more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... case management system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by… more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- …minimum of 5 years' experience in supervisory or leadership position in a call /contact center . Minimum of 3 years full-time post-licensure counseling experience ... Assists the Director of Contact Center Operations to effectively manage the contact center and provides direct supervision and leadership to Contact Center … more
- Sharecare (Topeka, KS)
- …team. This role is integral in ensuring the success of our employee support call center , driving performance improvements, and fostering a positive and efficient ... our employees. The Employee Experience Lead will manage a team of call center agents, handle high-level employee escalations, and work closely with internal… more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and… more
- Cardinal Health (Topeka, KS)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized… more
- Evolent (Topeka, KS)
- …trainers who have experience working within the Evolent Customer Service Operations (CSO) call center . Training Hours are 8:00am - 4:30pm CT Monday-Friday (for ... English (validated via bilingual assessment upon offer acceptance) * At least 1 year call center experience is required. * Ability to handle a heavy call … more
- Evolent (Topeka, KS)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... to play a pivotal role in leading our contact center team, ensuring the effective and efficient management of...and effectiveness in handling prior authorization requests. + Analyze call metrics and other performance indicators to identify trends,… more
- Intermountain Health (Topeka, KS)
- …and providing financial transparency in a timely manner. By working remotely in a call center setting, these specialists can efficiently assist patients over the ... and manage time effectively. + * Be responsible for meeting productivity and call center quality measures. + * Excellent computer skills with the expectation to… more
- Intermountain Health (Topeka, KS)
- …and providing financial transparency in a timely manner. By working remotely in a call center setting, these specialists can efficiently assist patients over the ... and manage time effectively. + Be responsible for meeting productivity and call center quality measures. + Excellent computer skills with the expectation to… more
- Sharecare (Topeka, KS)
- …one's knowledge of company products and services as well as past experience in call center operations. The Center Support Services Manager will demonstrate ... for everyone. To learn more, visit www.sharecare.com. **Job Summary:** The Center Support Services Manager is primarily responsible for maintaining effective… more
- Evolent (Topeka, KS)
- …process at first call while promoting a supportive team approach with call center staff. Clinical reviewers are supported by Field Medical Directors (MDs) ... at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.… more
- Sedgwick (Topeka, KS)
- …auto insurance experience + At least 1 year of customer service experience; call center experience strongly preferred + Strong verbal communication and active ... experience** + At least 1 year of customer service experience; call center experience strongly preferred **Skills & Knowledge** + Strong customer service… more
- Humana (Topeka, KS)
- …across the brokerage business lines, including Agent CRM, Agent Contracting, Commissions, and Call Center support. In this role, you will be accountable for ... completion. **Preferred Qualifications** + Experience in Agent Contracting, Commissions, and Call Center support + Medicare domain experience, strongly preferred… more
- Pearl Interactive Network (Topeka, KS)
- …human services fields required + Minimum 1-year related post-graduate work experience + Contact/ call center experience preferred due to high call volume. ... + Assess the needs of the caller to ensure first- call resolution of all presented needs. + Demonstrate outstanding...supervisor and in accordance with established protocols. + Perform call follow-up and reporting as assigned. + Document all… more
- CenterWell (Topeka, KS)
- …both written and verbal + Applied knowledge of insurance processing, customer service or call center processes and practices + High speed hardwired internet and ... + Experience in mail order and/or retail pharmacy setting + Previous call center experience in a pharmacy setting + Strong communication and telephonic skills… more