- ASM Research, An Accenture Federal Services Company (Germantown, MD)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... staff, across on-site and occasional off-site environments. + Deliver deskside ( Tier II) support for troubleshooting, repair, deployment, and installation… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …Networking team within Government Cloud environments. This role serves as the highest tier of operational support for 24x7 operations (shift work), providing ... Senior Federal Network Support Engineer to provide expert-level technical infrastructure and...and drive systemic improvements + Provide technical mentorship to Tier 1 and Tier 1.5 engineers +… more
- Leidos (Chantilly, VA)
- …the Tier II Network Technician are as follows: + The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN ... Modernization Sector at Leidos has an opening for a Tier II Network Technician** to support computer...of CISCO/Juniper RMA process). + Layer 1 and Layer 2 network experience (CAT5, SM/MM Fiber, Serial cables, SFP).… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …team within Government Cloud environments. This role bridges Tier 1 operational support with Tier 2 specialized technical expertise, supporting 24x7 ... Escalation Management + Serve as primary escalation point for Tier 1 support teams + Coordinate with...Partners + Escalate highly complex or specialized issues to Tier 2 with comprehensive documentation + Participate… more
- CACI International (Ashburn, VA)
- …technical and procedural at the team and portfolio levels. **Responsibilities:** Provide advanced Tier 2 remote support and troubleshooting for end users ... Certifications + Strong, active listening skills + CBP, DHS, Border Patrol Systems or Tier 2 Application Support experience - ** ** **What You Can Expect:**… more
- Leidos (Reston, VA)
- …and troubleshooting. * Industrial computer and Dell systems installation, configuration, and troubleshooting. * Tier 2 Help Desk support with some Tier ... Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the Center for Information Systems Security...Prior experience in a Network Operations Center environment or Tier 2 /3 Helpdesk. * Cisco, Palo Alto… more
- Guidehouse (Chantilly, VA)
- …and bring extensive insight into Navy-specific business processes and system configurations. + Provide Tier 2 support for SAP ECC modules, including FI, CO, ... + Troubleshoot and resolve complex production issues, working closely with end users, Tier 1 support , and Tier 3 technical teams. + Analyze system behavior… more
- CACI International (Sterling, VA)
- …and virtualization. + Minimum of a year experience providing Tier 1 or Tier 2 helpdesk/desktop support . + Ability to work independently with little ... IT Infrastructure and Engineering Support Administrator Job Category: Information Technology Time Type:...VA. and allows for remote flexibility. **Responsibilities:** + Provides support for Linux/Unix, Windows, and other embedded operating systems… more
- Leidos (Chantilly, VA)
- …team and 3+ years managing server maintenance and support + 3+ years experience managing Tier 2 - 24x365 Helpdesk support to include Tier 3 on-demand ... analysts, supporting the customer mission. You'll be managing the Tier 2 and Tier 3...Phase 6 related to continuous monitoring + Manage 24x7x365 support and a Tier 3 team -… more
- CACI International (Herndon, VA)
- …support may be outside of normal business hours + Assist the customer with tier 2 application support **You'll Bring These Qualifications:** + Bachelor's ... projects to assist with design, development & implementation and ongoing support of multiple PeopleSoft applications. Must possess knowledge of PeopleSoft and/or… more
- CACI International (Chantilly, VA)
- Network Engineer Tier 2 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: ... basis. **Opportunity:** Team CACI is seeking a Network Engineer to support an Intelligence Community customer's diverse network infrastructure, including CAN, LAN,… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …for partner capacity onboarding per business needs + Escalate complex issues to Tier 1.5/ 2 support following established protocols **Minimum Qualifications** ... Federal Network Support Engineer to provide foundational technical infrastructure and...PNAAS automation initiatives + Document standard operating procedures for Tier 1 activities + Maintain accurate records of configuration… more
- ManTech (Herndon, VA)
- …when products reach end of life or become unavailable due to shortages. + Provide Tier 2 hardware support to Location Support Centers, including ... Engineer** to join our team in **Herndon, VA** . In this role, you will support a program delivering a wide range of enterprise IT services by designing, validating,… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …Network Support Engineer. This role bridges Tier 1 operational support with Tier 2 specialized technical expertise, supporting 24x7 operations ... Escalation Management + Serve as primary escalation point for Tier 1 support teams + Coordinate with...Partners + Escalate highly complex or specialized issues to Tier 2 with comprehensive documentation + Participate… more
- CACI International (Sterling, VA)
- …needed across portfolio of systems. + Champion special projects and technical upgrades. + Monitor Tier 2 and 3 support ticket queues to promote rapid ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 .1 (ITI2.1) team in Northern Virginia! Join this passionate...As a member of the ITI2.1 Team, you will support the men and women charged with safeguarding the… more
- CACI International (Sterling, VA)
- …needed across portfolio of systems + Champion special projects and technical upgrades + Monitor Tier 2 and 3 support ticket queues to promote rapid response ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 .1 (ITI2.1) team in Northern Virginia! Join this passionate...As a member of the ITI2.1 Team, you will support the men and women charged with safeguarding the… more
- Actalent (Mclean, VA)
- …for tracking and documentation. + Experience with Tier 1, Tier 2 , and Tier 3 Support (60%, 30%, 10% breakdown). + Understanding of licensing for our ... client or similar competitors. + Help desk experience with a focus on customer service and a positive attitude. + Experience with ticketing systems and processes. Additional Skills & Qualifications + Bachelor's degree in a relevant field. + Five years of… more
- BAE Systems (Sterling, VA)
- …and logical communications networks for the organization. + Provides Tier 2 and Tier 3 support to service requests and trouble tickets to include ... transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …incidents are managed in accordance with agency policies and processes, provides leadership for Tier 1 and Tier 2 incident responses, and drives continuous ... This program is required to provide ongoing support for the agencies Network Operations Center (NOC)...stage of escalation for Incidents. + Responsible for managing Tier 1 and Tier 2 … more
- BAE Systems (Sterling, VA)
- …and configuration management processes. Support & Collaboration + Provide Tier 2 incident response by troubleshooting escalated issues, restoring service, ... data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence &...and escalating to Tier 3 as needed. + Directly assist end users… more