- SAP (Burlington, MA)
- …benefits, and a team that wants you to grow and succeed. We are seeking a Digital Customer Success Manager for SAP's Business Transformation Management ... to bring your ideas and innovative way of thinking to the team. Internally, as a Digital Customer Success Manager , you play a critical role to ensure our… more
- Middlesex Savings (Westborough, MA)
- …Establish and monitor KPIs such as adoption rates, customer satisfaction, digital engagement, and platform reliability to evaluate success and identify ... **Overview** The Digital Solutions Product Manager is responsible...is responsible for acting as the voice of the customer and developing profitable digital products and… more
- Staples (Framingham, MA)
- …is well represented in all areas. We're looking for a strategic and results-driven Digital Media Program Manager to lead the media planning and execution efforts ... important task - sharing our Staples story. We use customer data and analytics to help us understand and...drive growth for StaplesAdvantage.com. As a member of the Digital Marketing team, you'll play a critical role in… more
- Cengage Group (Boston, MA)
- …where needed to stay on track. Regularly analyzes and reports on customer success metrics, providing insights and recommendations for continuous improvement, ... activities and progress towards sales goals. Builds mitigation plans where needed. + ** Customer success initiatives** : Leads and drives projects and initiatives… more
- Baylor Scott & White Health (Boston, MA)
- …vary based on position type and/or level **Job Summary** We are seeking a Digital Product Manager 2 to lead development of an, AI-powered scheduling experience ... data scientists and ML engineers to define and validate success metrics for relevance, accuracy, and completion. Inform prompt...logic. * Champion customer empathy: Deeply understand customer needs, pain points, and behavior across digital… more
- Brink's (Boston, MA)
- …legacy built on trust and a future driven by innovation, Brink's partners for customer success , empowering businesses across the globe to operate with confidence ... a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers...We have a challenging opportunity for a Continuous Improvement Manager . Job Summary: The Capacity Planning Manager … more
- Citizens (Westwood, MA)
- …highly motivated, passionate, and collaborative individual to serve as a Senior Product Manager and help drive our Consumer Digital Payments agenda forward. With ... will need to work across the organization in close partnership with other digital product teams, technology and strategy functions in an Agile environment; and… more
- Proofpoint (Boston, MA)
- …and self-motivated individual to join our growing field services team. The mission of the Customer Success Manager is to ensure that our customers realize ... to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend...from their partnership with us. + Create and maintain Customer Success Plans (CSP) for each of… more
- Microsoft Corporation (Boston, MA)
- …global sales team-one that is deeply connected to our partners and driven by customer success . By uniting our Small Medium Business, Corporate, Strategy, and ... Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments....everything we do. If you thrive in a fast-paced, digital -first environment and are eager to make a meaningful… more
- ISC2 (Boston, MA)
- …will lead the strategy, governance, and execution of the organization's customer -facing and revenue-generating digital platforms. This role is responsible ... Platform Leadership & Governance** + Oversee the full lifecycle of key digital platforms including:CMS, Search, Ecommerce, Personalization and Customer Data… more
- Verndale (Boston, MA)
- About the Digital Analytics Lead Position The qualified candidate will be an analytics and tag management expert tasked with becoming the trusted advisor for our ... The role requires a deep knowledge and understanding of all aspects of digital marketing, particularly with regard to data, web analytics, tag management, and search… more
- Sanofi Group (Cambridge, MA)
- …critical program **Ways of working** + You will be a member for Global Extended Digital GBU Leadership Team. + As program manager for US commercial foundation, ... **Job Title:** Head of Digital GBUs Agile & Scrum Excellence **Location:** Cambridge...like on the most critical program is a key success factor for the DGBU team as well as… more
- Cengage Group (Boston, MA)
- …day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ . The customer success consultant will build relationships in key ... journey. They will support account retention to increase revenue. The customer success specialist will collaborate with internal departments to support… more
- IQVIA (Boston, MA)
- …must reside in the same country where the job is located. IQVIA Digital powers exceptional brand experiences, delivering innovative solutions based on a customer ... team focused on strategic partnerships with leading health agencies. This people manager role is responsible for managing individual contributors focused on specific… more
- Acosta Group (Marlborough, MA)
- …passion for driving sales and market share growth? Join our team as a ** Customer Manager ** and take charge of managing our principals' business within designated ... customer accounts. **RESPONSIBILITIES** Here's what you'll be doing: +...aligns with the principals' business priorities and drives long-term success . + **Client Engagement** : Personally call on all… more
- ThermoFisher Scientific (Waltham, MA)
- …Remote (preferably near a CTD site) **How will you make an impact?** The Sr Manager for Customer Service Training for CTD Global Client Services & Planning ... GCS&P team, a key aspect to the growth and success of the Clinical Trials business. This individual will...and our clients. This role will also engage in digital learning efforts to ensure the delivery of learning… more
- Cengage Group (Boston, MA)
- …Ability to monitor and evaluate operational data. **Preferred:** + Professional business-to-business/ customer success experience (3 years strongly desired) + ... with external partnerships. + Driven to succeed and yearning to make impact; customer success obsession mentality. Cengage Group is committed to working with… more
- Microsoft Corporation (Boston, MA)
- …on the Microsoft Advertising platform. We are seeking a top performing **Account Manager ** with digital advertising experience who can drive revenue and increase ... customer satisfaction by developing and cultivating strategic client relationships...positively impact our culture every day. As an **Account Manager ** (AM) focused on Microsoft Advertising, you will enable… more
- Staples (Framingham, MA)
- …team delivers customer -centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and ... app platforms deliver the digital experience that our customers expect. We do this...a deep understanding of the key performance indicators (financial, customer , site) used to measure performance/ success . +… more
- Cengage Group (Boston, MA)
- …adoption and retention. + Consistently achieve and exceed territory revenue and growth targets. Customer Success & Retention + Serve as a trusted advisor by ... through digital onboarding, adoption, and expansion to ensure measurable success . + Proactively identify at-risk accounts and implement retention and renewal… more