- Insight Global (Arlington Heights, IL)
- …. Skills and Requirements 2-3 years of experience in a Tier 1 helpdesk/desktop support role Experience with ServiceNow ticketing ... process, troubleshoot common access problems, and escalate unresolved or complex issues to Tier 2 support as appropriate. All support will be delivered via inbound… more
- RKON (Chicago, IL)
- Analyst ( Tier 1 ), End User Engineering About us: RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and ... our customers. About the position: We are pursuing IT Help Desk (Analyst, End User Engineering) professionals...methods (phone, ticket (email/portal), chat, etc. + Provides Level 1 and 2 support for incidents (problem/issues) or service… more