- Keurig Dr Pepper (Frisco, TX)
- **Job Overview:** Seeking a skilled and experienced Escalation Manager to oversee customer complaint handling and escalation resolution within our call ... ensuring service excellence across all touchpoints. The Escalation Manager will also directly supervise a...and service excellence. + Provide leadership in customer service best practices and escalation… more
- Wells Fargo (Westlake, TX)
- **About this role:** Wells Fargo is seeking a Customer Service Associate Manager Spanish as part of Consumer and Small Business Banking Operations. Learn ... (https://www.wellsfargojobs.com/career-areas/) . **In this role, you will:** + Supervise Customer Service Representatives in internal and external … more
- Golden State Foods (Frisco, TX)
- …business environment. + Travel Requirements: Willingness to travel 20% within designated region. LocationUS-TX-Frisco Job ID 2024-20537 Category Customer Service ... Lead and manage key strategic initiatives aimed at improving customer experience, operational efficiency, and product/ service delivery.... expectations. + Act as the main point of escalation for customer issues, working to resolve… more
- Chewy (Richardson, TX)
- …solutions. + **Advocate for a Customer -First Culture** , ensuring alignment across Customer Service and partner teams. + **Utilize data analytics** to assess ... **Opportunity:** Chewy is seeking a **Senior Program Manager , Voice of the Customer ** to lead and drive one of our VoC program verticals. This role is… more
- SAP (Plano, TX)
- …cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point. . Own the technical ... resource capacity for innovation. **THE ROLE** As Client Deliverry Manager (CDM), we are looking for an accomplished Senior SAP...this role will perform: . Primary contact for the customer regarding technology and cloud service delivery… more
- Wells Fargo (Irving, TX)
- …US **About this role:** Wells Fargo is seeking a **Contact Center Sales Associate Manager in Merchant Services Central Sales** as part of Consumer Lending. We are ... seeking a dynamic and results-driven Contact Center Sales Associate Manager to lead a team of sales professionals within our Merchant Services Central Sales… more
- Sedgwick (Farmers Branch, TX)
- …as a Great Place to Work(R) Fortune Best Workplaces in Financial Services & Insurance Customer Service Representative - In office Dallas, TX Are you looking for ... world's most reputable brands + An assigned mentor and manager who will guide you on your career journey...needs **PRIMARY PURPOSE OF THE ROLE:** To provide excellent customer service and internal support to an… more
- Wells Fargo (Irving, TX)
- …objectives and strategy **Required Qualifications:** + 6+ years of Account Resolution, customer contact, Customer Service , or Sales environment experience, ... **About this role:** Wells Fargo is seeking an **Account Resolution Senior Manager ** supporting our Auto Collections Team for our Auto Operations. This leader will… more
- Wells Fargo (Irving, TX)
- …underwriting + Strong analytical skills including the ability to analyze financial metrics + Customer service focus with the ability to balance needs of clients, ... role:** Wells Fargo is seeking a Senior Equipment Account Manager to support our clients Equipment Finance needs **In...internal sales and deal team members to execute on customer fundings. + Influence internal stakeholders to enable a… more
- Wells Fargo (Irving, TX)
- …strategic thought leadership, strong product knowledge, flawless deal execution and superior customer service for cities, counties, school districts, and other ... Wells Fargo is seeking a Principal Commercial Banking Relationship Manager for Government Banking in Specialized Industries for the...essential service district customers. Learn more about the career areas… more
- PNC (Farmers Branch, TX)
- …have an opportunity to contribute to the company's success. As a Site Reliability Manager within PNC's Site Reliability Center (SRC), you will be based in Farmers ... on a regular basis. Some responsibilities may be performed remotely, at the manager 's discretion. Occasional travel may be needed. Schedule is M-F 8:00am - 5:00pm.… more
- Wells Fargo (Westlake, TX)
- **About this role:** Wells Fargo is seeking an Information Security Associate Manager that will support the implementation and maintenance of IAM processes to ensure ... role, you will:** + Assist in creating, modifying and deactivating non-human service accounts, ensuring appropriate access levels are maintained within your team and… more
- PNC (Dallas, TX)
- …have an opportunity to contribute to the company's success. As an Operations Manager within PNC's Commercial Lending organization, you will be in Brecksville, OH, ... a regular basis. Some responsibilities may be performed remotely, at manager 's discretion. Commercial Lending Experience is STRONGLY PREFERRED Previous management… more
- PNC (Farmers Branch, TX)
- …have an opportunity to contribute to the company's success. As a Site Reliability Manager within PNC's Site Reliability Center (SRC), you will be based in Farmers ... basis. Some responsibilities may be performed remotely, at the manager 's discretion. Occasional travel may be needed. Schedule is...and technical war rooms to ensure timely recovery and escalation . **Job Description** + Leads a team of Site… more
- Capital One (Plano, TX)
- Risk Manager , Identity & Access Management (FS) As a Risk Manager in the Financial Services Business Risk Office, you will provide professional risk judgment ... complexity and uncertainty and enable confident, data-inspired decision making. As a Manager for Identity & Access Management, you will have a foundational… more
- Capital One (Plano, TX)
- Manager , Risk Management (FS) As a Risk Manager in the Financial Services Business Risk Office, you will provide professional risk judgment that enables business ... Risk, Compliance, Legal, and other business support functions; + Ensure independent escalation of risk management gaps, issues, and concerns to executive management… more
- Capital One (Plano, TX)
- Sr Manager , Risk Management (FS) As a Sr. Manager Pod Lead in the FS Business Risk Office, you will provide professional risk judgment that enables business ... and other business support functions (eg, legal, privacy); + Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks… more
- Capital One (Plano, TX)
- Controls Evaluation Manager (FS) As a Control Evaluations Manager in the Financial Services Business Risk Office, you will lead a team of high-performing risk ... and other business support functions (eg, legal, privacy); + Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks… more
- Fresenius Medical Center (Plano, TX)
- …to the project's requirements. Supports FME's mission, vision, core values and customer service philosophy. Adheres to the FME Compliance Program, including ... soundness. + Develop productive internal and external working relationships. Provide outstanding customer service in a timely manner. + May provide assistance… more
- Google (Addison, TX)
- …or equivalent practical experience. + 5 years of experience in a customer -facing role working with stakeholders, driving customer technical implementations or ... (eg, launch or capacity planning, product release management), technical support, escalation management, or IT consulting. Preferred qualifications: + MBA or… more