- Wells Fargo (Irving, TX)
- …This person will build the conversational experience for our new Wells Fargo Voice Self - Service platform, using the latest AI techniques including Google ... contact center experiences + Proven use cases that include the creation of self - service voice flows including complex product and customer needs + Experience… more
- Molina Healthcare (Fort Worth, TX)
- …Lead pilots and proofs of concept demonstrating measurable improvements in self - service , first contact resolution (FCR), and customer satisfaction. **Operations, ... engagement ecosystem. This role oversees cloud-based technologies that power voice , video, messaging, digital identity, and contact center experiences-ensuring… more