- ASM Research, An Accenture Federal Services Company (Denver, CO)
- As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining ... + Clearance Level - Secret **Primary Job Specific Skills** + Help Desk ServiceNow ticket management **Other Job Specific Skills** + Works independently… more
- CACI International (Denver, CO)
- …knowledge base resources **Preferred Certifications:** CompTia ACompTia ServerCompTia NetworkHDI Customer Help Desk Analyst Microsoft Office Specialist ... required Security+ certification required 3+ year of experience in Help Desk support and/or system administration Proven...writing skills; responsible for fully documenting problem resolutions for Tier 1 / 2 technicians Motivated and eager to… more
- WM (Aurora, CO)
- …each duty satisfactorily. Other ancillary duties may be assigned. + Processes complex help desk tickets passed on from ITSC. Provides complex functional support ... + Leads in resolving tickets passed on to any Tier 3 support group, working with external vendors as...Knowledge of Software functionality. + Remedy Action Request System ( Help Desk System). + Hardware and software… more
- Lincoln Financial (Denver, CO)
- …all work activity in the organizations problem tracking system. This includes Tier II incident and problem management executing within our ServiceNow incident, ... and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm and assess data… more