- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... the FDIC Service Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the Service Desk team in a… more
- CACI International (Sterling, VA)
- Service Desk Shift Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... * * CACI is currently looking for a motivated, career and customer-oriented Service Desk Shift Lead with Agile methodology experience to join our Customs and… more
- NANA Regional Corporation (Alexandria, VA)
- SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ideal ... candidate will provide leadership for the IT Service Desk team and ensure efficient, effective, and high-quality support across the organization. To join our… more
- AeroVironment (Herndon, VA)
- **Worker Type** Regular **Job Description** **Summary** The Service Desk Technician III is a member of the IT Service Desk team and serves as the highest ... ensuring the overall stability and efficiency of end-user computing environments. The Service Desk Technician III collaborates closely with engineering teams,… more
- Koniag Government Services (Vienna, VA)
- **Part time Service Desk - Weekends** **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** ... accounts, paid holidays, three weeks paid time off, and more. The service desk representative is responsible for performing daily operations of the service… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. ... using the knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may include notification to higher Service… more
- Insight Global (Arlington, VA)
- Job Description This is a short-term to long-term opportunity for a Senior Service Desk Engineer to join a lean IT team in Arlington, VA. The immediate need is ... Set up and manage Intune environments, not just maintain existing setups. * Service Desk Operations: o Handle Tier 1-3 support tickets (6-8 per day, typically… more
- Leidos (Fort Belvoir, VA)
- **Description** Leidos is seeking a dynamic and experienced **Senior IT Service Desk Manager** to support a large, high-profile DOD contract in **Fort Belvoir, ... locations. The successful candidate will manage all facets of IT Service Desk support, from daily operations and administration to cybersecurity defense for… more
- Steampunk (Mclean, VA)
- **Overview** **Steampunk** is seeking an **Associates Service Desk Technician** to work with the Chief Information Officer Team to support the internal IT ... Steampunk participates in the E-Verify program._ Refer a Friend (https://careers-steampunk.icims.com/jobs/7194/associate- service - desk -technician/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336029103) **Need help finding the right job?**… more
- Red River (Chantilly, VA)
- …Tier 1 Technician is primarily responsible for working on a team at the Service Desk . This position will handle technical support requests directly from ... the organization's perception with existing customers through exceptional customer service . **Primary Position Tasks:** + Email Administration with basic level… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps...Services (AWS) **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
- Parsons Corporation (Centreville, VA)
- …what's possible. **Job Description:** Parsons is looking for an amazingly talented **Help Desk Customer Service Representatives** to join our team! In this role ... 24/7/365** **, through both phone and email, ensuring help desk response capabilities are always accessible to a worldwide...knowledge on products, platforms, and industry trends to enhance service request support + Act as a key contributor… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... for a degree upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work independently with general… more
- General Dynamics Information Technology (Quantico, VA)
- …Technical Support Services **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** CompTIA Security+ CE | CompTIA - CompTIA ... Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier 2** with GDIT. A career in enterprise IT means… more
- Huntington Ingalls Industries (Fairfax, VA)
- …consisting of up to 25 members with different skill levels; Manage day-to-day Service Desk operations. + Strategic Planning: Define project scope, objectives, ... 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is… more
- Insight Global (Mclean, VA)
- …looking for a skilled and enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues on projects and in ... ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by… more
- Allied Universal (Herndon, VA)
- …brands and services through our Perks Program. **What You'll Do:** + Provide customer service at the front desk by carrying out security-related procedures and ... impacts the communities and customers we serve. As a **Security Officer - Part-Time Front Desk CRE** in **Herndon, VA** , you will serve and safeguard clients in a… more
- IHG (Alexandria, VA)
- …essential. + Experience - ideally you'll have spent at least one year in a front desk or guest service position. + Strength - sometimes you'll need to lift, push ... one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer… more
- ManTech (Herndon, VA)
- …full lifecycle of service delivery from the initial user interaction ( Service Desk /Tier I) through proactive monitoring and operational resolution (EOC/Tier ... teams to ensure seamless service delivery. + Oversee the Service Desk and Desktop Support functions, ensuring efficient processing of incidents and … more
- Allied Universal (Leesburg, VA)
- …Do:** + Greet and assist visitors, patients, and staff at the front desk , providing customer service while adhering to security-related procedures and ... related to daily activities, incidents, and access control at the front desk . **Minimum Requirements:** + Customer service experience is preferred. +… more