- NANA Regional Corporation (Alexandria, VA)
- SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ... ideal candidate will provide leadership for the IT Service Desk team and ensure efficient, effective,...foster a high-performing team environment. **Qualifications** + Active DoD Top Secret security clearance with SCI eligibility.… more
- Leidos (Fort Belvoir, VA)
- **Description** Leidos is seeking a dynamic and experienced **Senior IT Service Desk Manager ** to support a large, high-profile DOD contract in **Fort ... The successful candidate will manage all facets of IT Service Desk support, from daily operations and...the next year. **Clearance: Must have an active DOD TS /SCI clearance (US Citizenship required)** **Key Responsibilities:** + Strategic… more
- The Metamorphosis Group (Chantilly, VA)
- …with existing resources on this contract, to include Systems Engineers, Testers, Service Desk , Information Systems Security Engineers, UI/UX Engineers, Software ... Software Developer - US Citizens only - TS /SCI/FSP REQUIRED Chantilly, VA . Government/Military Apply Now...All priorities shall be managed by the Sponsor's Project Manager . Mandatory Skills: 1. Demonstrated experience with UI/UX concepts… more
- M. C. Dean (Vienna, VA)
- …lives, and changing the world for the better. We are seeking a **Help Desk System Specialist** to join our **Security and Electronic Systems (SES)** business Unit. ... timely resolution of issues by tracking progress on tickets/identifying gaps in service . This position falls under the supervision of the Operations Manager… more
- ICF (Reston, VA)
- …of experience using a formal trouble ticket system such as Microsoft System Center Service Manager , Remedy, or ServiceNow. + 3+ years of professional experience ... / HP hardware / Mac + 3+ years of experience with AI-powered customer service platforms (eg, Microsoft Copilot, ServiceNow Virtual Agent, Zendesk AI, or similar) and… more
- Parsons Corporation (Chantilly, VA)
- …relevant Engineering field from an accredited university with 1-4 years of experience + Top Secret ( TS ) security clearance with eligibility for Secret ... will be the first line of defense in resolving service desk issues and providing support for...and software build processes **Security Clearance Requirement:** An active Top Secret SCI security clearance is required… more
- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center...degree in related field + Clearance: Must possess a Top Secret /SCI clearance **Overview** We are seeking… more
- Leidos (Lorton, VA)
- …a ServiceNow implementation that meets our customers' needs. **Clearance Required:** + Active Top Secret /SCI ( TS /SCI) clearance or ability to obtain a ... the way we do business. Leidos is seeking an experienced ServiceNow Software Development Manager , to join an internal service center group under the Digital… more
- Leidos (Fort Belvoir, VA)
- …that is deployed worldwide. **Clearance Requirement: Must hold a current Top Secret /SCI Clearance. US Citizenship required** **Primary Responsibilities:** + ... IT teams, including Incident Management, Change Management, Engineering, and Service Desk , to resolve problems and prevent...and written communication skills + Must hold a current Top Secret /SCI Clearance. US Citizenship required At… more
- ManTech (Herndon, VA)
- …full lifecycle of service delivery from the initial user interaction ( Service Desk /Tier I) through proactive monitoring and operational resolution (EOC/Tier ... ensure seamless service delivery. + Oversee the Service Desk and Desktop Support functions, ensuring...failure detection. **Clearance Requirements:** + Must hold an active Top Secret security clearance. **Physical Requirements:** +… more
- CACI International (Chantilly, VA)
- …operating in a 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator, delivering both customer-facing ... Service Center Frontline Account Manager Job Category:...formal education. Minimum 3 years of experience in Help Desk support, IT service desk , or… more
- Cayuse Holdings (Arlington, VA)
- …the UTS and Incident Reporting Portal (IRP) requirements. + Coordinate stakeholder and Service Desk processes and tool interoperability. + Define, measure, and ... structure and alignment to business operations. + Security+ certification desired. + Active Top Secret /SCI security clearance and ability to obtain and maintain… more
- Chenega Corporation (Oakton, VA)
- …and Program Management. Job Title:System Administrator Location:Oakton, Virginia Clearance Level: Top Secret Clearance Summary We deliver essential technology ... and automation processes for new applications. + Sets up administrator and service accounts. + Maintains system documentation. + Interacts with users and evaluates… more
- SHINE Systems & Technologies (Reston, VA)
- …environment Requirements & Desired: + BA/BS with 8 years' experience + Current minimum Top Secret Clearance with the ability to get an SCI security clearance ... SHINE Systems is hiring a Customer Relationship Manager (CRM) with Budget Analyst and/or Acquisition experience...Functional Financials experience + Ability to provide Tier 2-3 Service Desk support. + Ability to work… more
- NANA Regional Corporation (Ashburn, VA)
- …CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top Secret access. + Relevant certifications such ... operations of the organization's computer systems, networks, programs, infrastructure, help- desk support, databases, and other technologies. **Responsibilities** + Contributes… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Tier-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier-III support as required for advanced ... of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to assist in directing and managing the program's executive… more
- Serco (Alexandria, VA)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... FYDP. + Experience collaborating with international programs and governments. + An Active DoD Secret Clearance but ability to obtain a TS /SCI clearance + Up to… more
- Leidos (Fort Belvoir, VA)
- …Assist in developing, implementing, and maintaining ITIL-based knowledge management processes for service desk and IT operations + Develop and enforce quality ... We are seeking an experienced **Senior ITIL Network Knowledge Manager ** to join our IT service management...to work in a fast-paced, dynamic environment + **Current TS /SCI required** At Leidos, we don't want someone… more
- ManTech (Chantilly, VA)
- …with the Microsoft Office suite + Basic networking expertise + Experience using a Service Desk ticketing system, such as Remedy or ServiceNow + ITIL Foundations ... range of technologies, including: VMware vCenter, Horizon View, Site Recovery Manager , SolarWinds, Cisco Catalyst Center (DNAC), GEMOne, HP SANs, Certificate… more
- ManTech (Chantilly, VA)
- …management. + Providing expert guidance, training, and support to network administrators, service desk personnel, and junior engineers to enhance team ... to support operational needs. + Manage a Cisco Unified Communications Manager (CUCM) environment andcan setup and troubleshoot IP phones, Video Teleconferencing… more