- Western Kentucky University (Bowling Green, KY)
- …service requests to determine if resolution can be provided by the ITS Service Desk or requires escalation. Ensure escalated requests are properly documented, ... technical instructions + Holds relevant IT certifications (eg, HDI, Knowledge-Centered Service , CompTIA A+, ITIL(R) Foundations) + Proven supervisory or leadership… more
- ASM Research, An Accenture Federal Services Company (Nashville, TN)
- …Experience with project administration and meeting multiple deadlines + Experience in customer service quality and/or help desk + Strong organization and time ... Collaborates with existing family support resources, identifies recommendations to address service gaps, and form relationships with community service providers,… more
- Prime Therapeutics (Nashville, TN)
- …solutions for designated business areas. This position serves as a consultant to internal stakeholders regarding the development, implementation and monitoring of ... the interests of key internal and external stakeholders + Serves as a consultant to management on major matters pertaining to policies, plans and objectives and… more
- Veterans Affairs, Veterans Health Administration (Clarksville, TN)
- …Support Program (CSP) is one of the most rapidly growing service areas, infrastructure modernization, programming innovation, and expansion of population-served by ... provision of comprehensive health care services to Veterans, ensuring equity of access, service , and benefits to this population, and ensures the care provided is of… more
- Eliassen Group (Nashville, TN)
- …client is implementing _ServiceNow for Enterprise Services_ to modernize and streamline their service desk . As part of this initiative, the client requires an ... Interim Product Owner (PO) to lead the establishment of the foundational Customer Service Management (CSM) application within ServiceNow and deliver the MVP for Risk… more