- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager .** **POSITION RESPONSIBILITIES:** + Oversees the… more
- Ivyhill Technologies LLC (Bethesda, MD)
- … Manager (PM) is responsible for leading and overseeing all program components Call Center environment and distributing work and managing and supervising all ... Ivyhill is a seeking a Project Manager for a location in Bethesda,MD. The qualified...contract. Will provide consultation to the customer on the Call Center and Referral Management care coordination… more
- GAP Solutions Inc (Washington, DC)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... to augment federal staff. **Position Objective:** The Deputy Program Manager (DPM) will support the Program Manager ...overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as… more
- GAP Solutions Inc (Washington, DC)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... necessary to augment federal staff. **Position Objective:** The Program Manager (PM) will serve as the primary point of...and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible… more
- Capital One (Mclean, VA)
- Quality Assurance Manager , Security Operations Center (Sentry) At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple-bring ... our team is looking to add a Security Operations Center (SOC) Quality Assurance Manager ....our service delivery, with a specific focus on our call queue, incident handling, and overall operational efficiency. This… more
- CACI International (Chantilly, VA)
- …IT team members to deliver high- quality communication services. As a Cisco Call Manager Administrator, you will be responsible is responsible for the ... Cisco Call Manager Administrator Job Category: Information...Engineer Lead and other IT team members to deliver high- quality communication services. This role requires a deep understanding… more
- CACI International (Chantilly, VA)
- Cisco Call Manager Engineer Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular ... * **The Opportunity:** CACI is looking for a Cisco Call Manager Engineer Lead to support our...enterprise IT service delivery model that provides consistent, secure, high- quality , and cost-effective services to enable mission success and… more
- Amazon (Sterling, VA)
- …their performance manager - 2+ years experience in participating in on- call rotations, and providing after-hours support in an environment that operates 24/7, ... to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management...followed by physical repair and includes participation in an on- call rotation. All candidates should be willing to work… more
- Amazon (Arlington, VA)
- …experience in a high-volume, high-intensity environment such as a security operations center , call center , or crisis management/emergency response ... bright, and driven people. The Amazon Corporate Security (ACS) Business Assurance Center (BAC) provides accurate, actionable information to the right people at the… more
- Amazon (Manassas, VA)
- …and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are ... and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate...followed by physical repair and includes participation in an on- call rotation. All candidates should be willing to work… more
- Deloitte (Mclean, VA)
- …in technology who wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the technology ... needs and drive the functional architecture and design of the future-state contact center , including call routing, IVR flows, and omnichannel capabilities. +… more
- Georgetown Univerisity (Washington, DC)
- …by the Clinical Research Organization (CRO) at Georgetown University Medical Center (GUMC). The CRO supports research efforts for various clinical departments ... within GUMC, and the Research Data Manager plays a critical role in ensuring that all...limited to: * Responsible for overseeing the delivery of high- quality clinical research data for complex clinical trials across… more
- Zeiders Enterprises, Inc (Woodbridge, VA)
- …and areas for improvement. + Conduct quality assurance activities to evaluate call center effectiveness and adherence to performance standards. + Prepare and ... Remote Centralized Schedulers, reports directly to the Clinical Operations Manager , and is a member of the Virtual Clinical...(BISM) for technology needs or challenges related to the call center . + Manage quality … more
- Georgetown Univerisity (Washington, DC)
- …in the world. Requirements Georgetown University's Lombardi Comprehensive Cancer Center , part of Georgetown University Medical Center ... cure cancers by linking scientific discovery, expert and compassionate patient care, quality education and partnership with the community - guided by the principle… more
- System One (Washington, DC)
- …such as CCaaS, CRMs, telephony systems, and related platforms. The IT Project Manager will be responsible for managing contact center technology solutions, ... operations, leading innovations, and implementing continuous improvements to optimize contact center performance and deliver high- quality service outcomes. Basic… more
- Leidos (Gaithersburg, MD)
- …CCaaS, CRMs, telephony systems, and related platforms. The Senior Technical Project Manager will be responsible for managing contact center technology solutions, ... leading innovations, and implementing continuous improvements to optimize contact center performance and deliver high- quality service outcomes. **Please… more
- Amazon (Herndon, VA)
- Description The Data Center Global Controls team is looking for exceptional individuals to join our Controls organization as a Controls Technician for Service & ... behalf of their customers in the area of Data Center building automation. Key job responsibilities . Primarily work...builder's facility. . Perform other tasks as assigned by manager . . Recommend design improvements based on consultation with… more
- Amazon (Herndon, VA)
- …best practices and to meet required SLAs Provide weekly report to the data center manager Coordinate team resources to support project and delivery needs, to ... Virginia data center locations. Attendance in person at weekly regional manager staff meetings at AWS corporate locations (Herndon, VA) may be required. About… more
- Insight Global (Washington, DC)
- …efficiency, performance, and the user and customer experience. * Ensure contact center operations meet quality standards by implementing performance metrics and ... cloud CCaaS platforms). * Experience in managing and optimizing contact center operations, including workforce management, quality monitoring, and performance… more
- General Motors (Washington, DC)
- …This means the successful candidate is expected to report to **GM Global Technical Center or** **Sunnyvale Technical Center ** or **Austin innovation Center ** ... our 1st party apps and branded websites. **About the Role** Design Program Manager are responsible for enabling the operational frameworks of the GM interface design… more