- Trustmark (Washington, DC)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. **Key ... Accountabilities** + Researches and resolves high volume of complex customer inquiries and escalations, through a strong understanding of business rules, products and procedures. May be involved in retaining clients at risk of terminating. May support several… more
- CoreSite (Reston, VA)
- …the future of digital infrastructure while nurturing your professional growth and success. Data Center Technician III Role: The Data Center Technician III ... operational integrity, security, and regulatory compliance of the data center . The technician is to have a strong knowledge...Shift: 6:00 am - 2:00 pm, Sunday-Thursday A Tier III technician will be responsible for day to day… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... quality assurance program creation or execution. + Experience with call center call monitoring/recording software....requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- Alaka'ina Foundation Family of Companies (Washington, DC)
- …+ Information System Security Officer (ISSO) + Authorization Official Designated Representative (AODR) + CSSP Analyst + Technical Assessor + Programmatic Assessor ... Milestones (POA&MS) for any failed control or program component. + Provide data call response and evidence gathering. + Provide accurate and timely responses to data… more
- Washington Metropolitan Area Transit Authority (Washington, DC)
- …additional years of relevant experience pertaining to this role in managing help desk/ call center service desk and supervisory experience in business customer ... includes managing a distributed and tiered support structure (Tier I, II, and III ) to ensure timely and effective resolution of user issues, system performance… more
- TekSynap (Rockville, MD)
- …& Qualifications** The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support, diagnosis, and ... problems on internal and customer systems and escalate problems to Tier II/ III support as per Standard Operating Procedures. + Escalate and communicate customer… more
- Veterans Affairs, Veterans Health Administration (Washington, DC)
- …the limits of the individual's state license and the local VA Medical Center (VAMC) bylaws. The Advanced Practice Nurse - Certified Nurse Anesthetist provides ... include 10, 12, 16 and 24 hour shifts. On call , Holidays, and Weekends may be required. Telework: Not...be met for Advanced Practice Nurse (Certified Nurse Anesthetist) III : Education and Experience Requirement: Meets basic education requirement… more