- Zeiders Enterprises, Inc (Woodbridge, VA)
- Description Job Title: Remote Contact Center Supervisor Zeiders is...+ Serve as subject matter expert ( SME ) on the call center ... do and our commitment to quality service. Summary The Contact Center Supervisor is a...management and scheduling platforms or willingness to quickly develop SME -level expertise. + Experience with data management, quality assurance,… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Veterans Affairs, Veterans Health Administration (Martinsburg, WV)
- …of new technological developments in the field through research and education. Serves as a subject matter expert ( SME ) for other medical and allied ... after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete… more
- Federal Aviation Administration (Vint Hill Farms, VA)
- …States NOTAM System (USNS), and the Federal NOTAM System (FNS). Responsibilities As a subject matter expert , the Specialist reviews NOTAM data for ... duties as required. As a member of the Joint Air Traffic Operations Center (JATOC) the Specialist is responsible for fulfilling requests from ATCSCC personnel to… more