- General Dynamics Information Technology (Quantico, VA)
- …experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier II** with GDIT. A ... a meaningful part in improving how agencies operate. Our work depends on a ** Help Desk Analyst Tier II** joining our IT Technology Development division… more
- General Dynamics Information Technology (Quantico, VA)
- …experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier I** with GDIT. A ... play a meaningful part in improving how agencies operate. Our work depends on ** Help Desk Analyst Tier I** joining our IT Technology Development division… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2-service- desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required:...can't do it alone. We need great people to help us do great things - for our customers,… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- …seeking a business analyst to join a growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as providing help desk ... ** Tier 1 Helpdesk Lead and Analyst ** **Category:** Service Desk / End... 2. * Act as a member of the Tier 1 Help Desk , providing...as a member of the Tier 1 Help Desk , providing end-user support. * Anticipated… more
- Link Solutions Inc (Frederick, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team in support ... DoD Security Clearance + Non-remote (relocation incentive available) The Help Desk Support Analyst will...and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a… more
- Koniag Government Services (Vienna, VA)
- …Public Law 88-352_** **Job Details** **Job Family** **Client Techncial Support and Training** **Job Function** ** Help Desk Support Tech** **Pay Type** **Hourly** ... LLC,** a Koniag Government Services company, is seeking an experienced **Service Desk Representative** with a **Top-Secret Clearance** to support **Kadiak** and our… more
- TEKsystems (Falls Church, VA)
- …or interim DoD clearance is required, US Citizenship is required Description "A Service Desk Analyst (mid) provides Tier 1 customer support/service to all ... classified information and will require an interim Secret clearance at minimum" Skills Help desk , Help desk support, Customer service, Service desk… more
- Red River (Chantilly, VA)
- …courage in searching for the truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit of excellence. + **Resilience** - ... effectively and efficiently or escalate them to appropriate support tier . + Utilize ITIL best practices to enhance and...+ AWS Certified Cloud Practitioner + HDI Support Center Analyst + MS-900: Microsoft 365 Fundamentals + MS-102: Microsoft… more
- TekSynap (Silver Spring, MD)
- …must commit to being fully certified within 30 days of hire.) **Overview** We are seeking a Help Desk Analyst to join our team supporting the FDA IT BPA in ... routine hardware and software issues. + Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet, and other available information resources. +… more
- E-volve Technology Systems, Inc. (Reston, VA)
- …is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will tackle intricate ... Customer Support Analyst Reston, VA 20190 Security Clearance Requirement: TS/SCI...eligibility to obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability… more
- CGI Technologies and Solutions, Inc. (Chantilly, VA)
- …new capabilities and change requests/enhancements on existing capabilities * Provide direct user support ( Tier 1/2 service desk ) * Act as liaison with client for ... **Business Analyst TS/SCI with Poly REQUIRED** **Category:** Business Consulting,...and the wisdom to know when to ask for help * Ability to collaborate with team members and… more
- CACI International (Arlington, VA)
- …system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. The candidate will provide ... the management of the overall Tier II team and directly manage Tier II help desk professionals. + Conduct analysis of problems and provide resolution to… more
- Acclaim Technical Services (Mclean, VA)
- …computer printer. PREFFERD SKILLS: + Related work experience in a technical help desk position + Special non-commercial systems administrator experience (access ... to grow. We are actively hiring a Technical Support Analyst , Staff with TS/SCI clearance and polygraph to join...troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in… more
- Lincoln Financial (Washington, DC)
- …all work activity in the organizations problem tracking system. This includes Tier II incident and problem management executing within our ServiceNow incident, ... and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm and assess data… more
- SAIC (Germantown, MD)
- …We are currently seeking a motivated, career and customer service-oriented Sr. Tier II Help Desk Analyst to begin an exciting and challenging career with ... SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to… more
- CACI International (Chantilly, VA)
- …enterprise monitoring tools such as HP OpenView or CA Concord. * HDI Customer Help Desk Analyst certification or equivalent. * Microsoft Office Specialist ... resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels,...formal education. * Minimum 3 years of experience in Help Desk support, IT service desk… more
- ManTech (Mclean, VA)
- …IT environment. **Preferred Qualifications:** + Experience providing technical support in help desk or deskside environments. + Familiarity with special ... **McLean, VA** . In this role, you will provide Tier 0-2 support for enterprise IT services in a...Management) + CompTIA A+ CompTIA Network+ **HDI Support Center Analyst (HDI-SCA)** + Microsoft Certified: Modern Desktop Administrator Associate… more
- TekSynap (Ashburn, VA)
- …eligible) + Experience: A minimum of five (5) years of experience as a Tier III senior cyber threat hunt analyst performing threat analysis, technical analysis, ... of the following: DoD 8570 IAT Level II or IAM Level I or CSSP Analyst / Incident Responder **Overview** We are seeking an experienced **Cyber Threat Hunt Lead** in… more
- TekSynap (Ashburn, VA)
- …eligible) + Experience: Minimum of seven (7) years of experience as a Tier III senior cyber security analyst performing intelligence analysis, collection ... promotions, compensation, benefits, and termination of employment. **Job Locations** _US-VA-Ashburn_ **ID** _2025-8027_ **Category** _Technical Support/ Help Desk_ **Type** _Regular… more
- ManTech (Herndon, VA)
- …Qualifications:** + PMP or equivalent project management certification. + Experience in help desk leadership, IT hardware refresh, deskside support, and ... manage and resolve incoming incidents and requests. The team provides daily Tier 1-2 support for IT infrastructure and mission applications, including issue… more