- Arena Technical Resources, LLC (Washington, DC)
- …support are handled in a timely and efficient manner. This position reports to the IT Service Desk Manager . Responsibilities: - Managing the day-to-day ... IT Service Desk Supervisor Location: Washington, DC, US Job ID: ATR 17107 Job Description Position Title: IT Service Desk Supervisor Location:… more
- NuAxis Innovations (Washington, DC)
- ** IT Service Desk Quality Assurance Manager ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT ... position. **Job Description** + Quality Assurance Manager (QAM) with Enterprise IT Help Desk / Service Desk Background + The ideal candidate for the… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, MD. ... Secret Clearance required + Non-remote (relocation incentive available) Our Service Desk Incident Manager will...five (5) years of relevant experience working in an IT or Service Desk environment.… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 35825 **Summary** **Help Desk Manager ** **Arlington, Virginia** Are you ready to enhance your skills and build your career in a rapidly evolving ... of our nation. SecuriGence is seeking a talented **Help Desk Manager ** to help contribute to our...(SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service … more
- NANA Regional Corporation (Herndon, VA)
- …request for escalation to Tier II and Tier III technicians + May learn IT Develpment + Provides exceptional customer service and Helpdesk support via phone, ... Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA...+ Identifies and escalates more complex problem reports or service requests to next tier of support as appropriate… more
- NANA Regional Corporation (Herndon, VA)
- Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA office. The intern will assist providing the timely delivery of high-quality ... II and Tier III technicians. + Provide exceptional customer service and Helpdesk support via phone, email, and in...+ Aid with the relocation and implementation of user IT equipment. + Aid with relocation for workstation cabling… more
- Leidos (Ashburn, VA)
- **Description** The National Security Sector within Leidos is seeking Help Desk Manager with strong systems, software, cloud, and Agile experience to support a ... of entry (POEs) into the United States. The Help Desk Manager will provide oversight to the...internal and external customers. + Train, coach and mentor Service Desk Specialists (Level II) including career… more
- Link Solutions Inc (Adelphi, MD)
- …experience. + Must have at least ten (10+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our...and technician issues and will interface with the Program Manager to drive process improvement and service … more
- Silver Diner Development, LLC (Bethesda, MD)
- …internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job ... our mission of executing excellence. We are hiring Front Desk Coordinators. We are looking for contagiously friendly, warm,...opportunity for growth, including becoming a trainer, supervisor, and manager . Over 60% of our managers and 100% of… more
- NTT America, Inc. (Ashburn, VA)
- …the 24 x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + ... and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third party vendors… more
- CACI International (Reston, VA)
- …tickets and prioritize them per customer expectations and guidance. * Support the IT Operations Manager by understanding appropriate and applicable Tier support ... Help Desk Specialist Job Category: Information Technology Time Type:...Report security and or any operational anomalies to the IT Operations Manager , and work to support… more
- Link Solutions Inc (Frederick, MD)
- …CCNA Security, GICSP, GSEC, SSCP, etc.). + 5-7 years experience within a Help/ Service Desk environment. + Experience with remote connection and troubleshooting ... Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team in...in support of the US Army PEO Soldier Project Manager Soldier Medical Devices (PM SMD) at Ft. Detrick,… more
- Link Solutions Inc (Frederick, MD)
- …CE, CCNA Security, GICSP, GSEC, SSCP, etc.). + 1-2 years experience in a service desk environment. + Experience with remote connection and troubleshooting using ... Services and Development. Link Solutions is seeking a Help Desk Support Analyst to join our team in support...in support of the US Army PEO Solider Project Manager Solider Medical Devices (PM SMD) at Ft. Detrick,… more
- Silver Diner Development, LLC (Washington, DC)
- …internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job ... our mission of executing excellence. We are hiring Front Desk Coordinators. We are looking for contagiously friendly, warm,...opportunity for growth, including becoming a trainer, supervisor, and manager . Over 60% of our managers and 100% of… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: + Answer calls coming into ... the Tier 1 Help Desk by the third ring. + Create a customer...procedures. + Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements. +… more
- Goodwill Industries International, Inc. (Rockville, MD)
- …DATE: 4/23/2025 TITLE: Help Desk Intern RESPONSIBLE TO: Senior Manager , IT Operations DIVISION/DEPT: Digital & Technology Services (DTS) SUPERVISES: ... and respond to Helpdesk requests. + Assist and maintain IT assets with managing and tracking laptop inventory. +...+ Excellent interpersonal and communication skills. + Excellent customer service skills. + Ability to maintain and support computer… more
- Silver Diner Development, LLC (Washington, DC)
- …internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job ... questions the guests may have + Keep the front desk organized and immaculate + Uphold a professional environment...opportunity for growth, including becoming a trainer, supervisor, and manager . Over 60% of our managers and 100% of… more
- TekSynap (Washington, DC)
- …highest levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of help ... standards and procedures. + Conduct regular audits of help desk interactions and service tickets to assess...initiatives to enhance the quality and efficiency of help desk operations. + Collaborate with IT and… more
- TekSynap (Washington, DC)
- … Operations Manager Secure Supply Chain Manager Operations Manager Service Desk Manager IT Broadcast Engineer Installation Manager ... The TekSynap Senate ITSC V contract employees are currently supporting roles as: Program Manager Lead System Consultant System Consultant Deputy Program Manager… more
- BAE Systems (Newington, VA)
- …system. Expectations for this role are to serve as the initial POC for walk-ins to the IT Help Desk Service in addition to being the main POC for answering ... **Job Description** Position will support the Government Technical Program Manager (TPM) by handling a variety of administrative tasks...this position will involve working as Frontline support for IT help desk both in-person and by… more