- General Dynamics Information Technology (Washington, DC)
- …experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Service Desk Support Sr with GDIT. A career ... operate. At GDIT, people are our differentiator. As a Service Desk Support Sr...work depends on you joining our team. **HOW A SERVICE DESK SUPPORT SENIOR… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged,...and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step… more
- Arena Technical Resources, LLC (Washington, DC)
- …Supervising the Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support to ensure that they are able to provide ... managing the day-to-day operations of the service desk , ensuring that all requests for support ...IT department to ensure that the service desk is able to provide effective support … more
- NTT America, Inc. (Ashburn, VA)
- …and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third party vendors ... 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing**...high priority incidents or requests to appropriate personnel or support groups for timely resolution. + Verifies that suggested… more
- Leidos (Reston, VA)
- …locations. In this role, a successful candidate you will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, ... in remote desk takeover tools and usage. + Experience meeting service level goals and targets. **Preferred Qualifications** + Systems or network administration… more
- Axxum Technologies (Mclean, VA)
- Senior Incident Response Analyst Responsibilities : + Provide effective front-line support leveraging service desk ticketing system, telephone, and email ... communications + Support the service desk shift lead in operational activities Interact with the government Program Manager for the service desk … more
- Deloitte (Mclean, VA)
- …+ Collaborate and maintain continuous communications with other service leads (Network, Service Desk , Deskside Support , Cyber) and Manager in the IT ... Tier 2/3 team - available on-demand for critical and high operations incidents. + Support Service Level Agreement of 99.9% availability. + Brief technical status… more
- Marriott (Bethesda, MD)
- …products that provide a seamless support experience for the user community. The Support Desk operates 24X7 and candidates must be available to work as ... **Position Type** Management This is a temporary position. The Senior Analyst acts as a support subject...resolution for the supported Marriott business applications in the Service Desk portfolio. + Acts as subject… more
- Link Solutions Inc (Frederick, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst ( Senior -Level) to join our team in support ... Security Clearance + Non-remote (relocation incentive available) The Help Desk Support Analyst will support ...GSEC, SSCP, etc.). + 5-7 years experience within a Help/ Service Desk environment. + Experience with remote… more
- CACI International (Washington, DC)
- …1-3 years of experience in a similar IT support role + Experience with help desk ticketing systems, preferably Symantec Service Desk + Knowledge of IT ... Tier 1 - Help Desk Specialist Senior Job Category: Information...manage all service requests using the Symantec Service Desk ticketing system + Deliver clear,… more
- SAIC (Germantown, MD)
- **Description** We are currently seeking a motivated, career and customer service -oriented Sr . Tier II Help Desk Analyst to begin an exciting and challenging ... maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- ** Sr . Macintosh Systems Administrator TS/SCI with Poly REQUIRED** **Category:** Project Management **Main location:** United States, District of Columbia, Washington ... of mobile delivery applications for a Federal Customer. This candidate will support mobile applications on platforms, including Apple iPads and Microsoft Surface… more
- Confluent (Washington, DC)
- …team. One Data Streaming Platform. Data Connects Us. **About the Role:** The Senior Business Systems Analyst (BSA) role will be responsible for leveraging business ... the Salesforce platform and related technologies for the Sales operations and Deal desk departments. The team's mission is to drive a coherent, integrated backbone… more
- Chenega Corporation (Arlington, VA)
- …service level agreements (SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service level agreements (SLAs) for ... support requests. + Provide technical guidance and support to the Help Desk team, escalating...their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.… more
- Link Solutions Inc (Frederick, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst to join our team in support of the US ... Security Clearance + Non-remote (relocation incentive available) The Help Desk Support Analyst will support ...GSEC, SSCP, etc.). + 1-2 years experience in a service desk environment. + Experience with remote… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …+ 0-2 years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service or public relations experience. + ... attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to… more
- TAD PGS, Inc. (Washington, DC)
- …a range of IT services, including software application support , enterprise infrastructure support , service desk , ITSM, deskside support , workstation ... and maintain a Public Trust.** We are hiring a Senior Oracle APEX Developer for an IT applications and...Work at the direction of the program manager to support the full lifecycle development of custom Oracle Applications,… more
- Leidos (Washington, DC)
- …a range of IT services, including software application support , enterprise infrastructure support , service desk , ITSM, deskside support , workstation ... **Description** Leidos is hiring a ** Senior Oracle APEX Developer** on the ESA V...Work at the direction of the program manager to support the full lifecycle development of custom Oracle Applications,… more
- Leonardo DRS, Inc. (Germantown, MD)
- … support user training and documentation and provide technical assistance for postimplementation support issues * Provide service desk and technical ... recovery and load strategies * Interface with database vendors for technical support * Evaluate and provide guidance around the selection and implementation of… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... respond to Tier 1 and 2 tickets onsite in support of a live, production technology. The role involves...using provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Assists with monitoring… more