- ASM Research, An Accenture Federal Services Company (Washington, DC)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and ... to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Other supporting duties as directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a ... **General Summary** Provides remote Tier 1 technical end user support...a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate… more
- Leidos (Lorton, VA)
- …and Values guide the way we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Manager to join the Mission Support Services ... limited to: + Hire, train and coach the EHD Tier 1 team, + Train and coach...Project lead and management experience. + Proven experience in Service Desk /Help Desk environments including… more
- Leidos (Lorton, VA)
- …and Values guide the way we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Agent, Tier 1 , to join the Mission Support Services ... Level Agreements/ Service Level Objectives (SLAs/SLOs) and the Tier 1 role in support of meeting...prior to your start date. + Proven experience in Service Desk /Help Desk environments. +… more
- General Dynamics Information Technology (Quantico, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier 1 ** at GDIT. Shape what's next for ... This position is pending funding. The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2,000 personnel...activities. **MEANINGFUL WORK AND PERSONAL IMPACT** As a **Help Desk Analyst Tier 1 ** ,… more
- TekSynap (Springfield, VA)
- …9:00am-6:00pm] and reports to the Service desk Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able to ... Excellent communication skills. **Overview** We are seeking a Senior IT Specialist/ Service Desk Lead to join our team supporting a government customer. TekSynap… more
- Parsons Corporation (Centreville, VA)
- …responsive to end-user and product development program service and support requests that exceed tier 1 service desk capabilities. + Some travel may ... be required **What Required Skills You'll Bring:** + Bachelor's degree in computer information systems or related field or 5 to 7 years of equivalent experience. + Juniper Networks Certified Internet Associate (JNCIA) certification or higher + 3+ years of… more
- General Dynamics Information Technology (Quantico, VA)
- …potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT:** ... **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** CompTIA Security+ CE |...**Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A… more
- CACI International (Sterling, VA)
- …team is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2. 1 ) team in Northern Virginia! Join...knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk … more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under the ... Service Desk Technician - Intermediate Clearance...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff....issues that cannot be resolved by Tier 1 help desk staff. + Simulate and… more
- M. C. Dean (Vienna, VA)
- …lives, and changing the world for the better. We are seeking a **Help Desk System Specialist** to join our **Security and Electronic Systems (SES)** business Unit. ... of issues by tracking progress on tickets/identifying gaps in service . This position falls under the supervision of the...incoming issues to support ticket creation and assignment per tier level. + Follows up with customers and track… more
- GovCIO (Sterling, VA)
- …referral to this job (https://careers-govcio.icims.com/jobs/4964/journeyman- service - desk -administrator/job?mode=apply&apply=yes&in\_iframe= 1 ... **Overview** GovCIO is currently hiring for a Journeyman Service Desk Administrator with an active...support documentation. + Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with… more
- Koniag Government Services (Washington, DC)
- …Current CompTIA Security+ CE and/or CompTIA A+ certification + Experience with ITIL service desk processes + Knowledge of desktop hardware and software ... a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and...access control and security procedures + Process and track service requests using ITIL-based incident management + Support video… more
- St. George Tanaq Corporation (Washington, DC)
- …performance reviews, and ensure adherence to quality standards. **Operational Management** + Oversee Tier 1 Help Desk operations providing front-line support ... a **Project Manager** to oversee the full lifecycle of Tier 1 -3 Technology Support Services for our...(multiple locations). + Strong understanding of ITIL, Agile, and service desk best practices. + Familiarity with… more
- Koniag Government Services (Washington, DC)
- **Arlluk Technology Solutions,** a Koniag Government Services company, is seeking a Tier 1 Network Administrator to support **ATS** and our government customer ... off, and more. Arlluk Technology Solutions is seeking a Tier 1 Network Administrator to monitor our...and monitoring tools + Understanding of ITIL processes and service desk operations **Key Skills:** + Strong… more
- General Dynamics Information Technology (Washington, DC)
- …AN IMPACT + Oversee 24x7x365 operations of geographically dispersed help desks providing Tier 1 support. + Manage staffing and resources across multiple ... None **Job Family:** Program Delivery and Execution **Skills:** Help Desk Management,Leadership,Program Management, Service Delivery Management **Experience:** 10… more
- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information Technology Time Type:...as part of a small team that provides Tiers 1 , 2, and 3 level support. You will be ... None * * * CACI is seeking a Help Desk Specialist to join our Luke Team! You will...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3… more
- NuAxis Innovations (Falls Church, VA)
- …responsive technical assistance to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and software issues, manage mobile ... **Help Desk Technician** Location **Falls Church, VA** \# of...experience in enterprise-level IT operations. **Key Responsibilities** . Provide Tier 1 IT support for desktops, laptops,… more