- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 . 5 ) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 . 5 -level issues related to… more
- Wolters Kluwer (Hagerstown, MD)
- …ET - 5 :00pm. You will report to the Manager, Customer Service Operations. **RESPONSIBILITIES** + Receive, evaluate, and answer customer problems and issues in ... a timely manner following established customer service procedures via phone and email + Maintain or...applications including Word, Excel, PowerPoint and Outlook **TRAVEL:** > 5 % for occasional team meetings \#LI-Hbrid _Applicants may be… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …and connectivity issues, using monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 support for network connectivity, ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II...users and clients. **Qualifications** + Associate's degree or five ( 5 +) years of practical experience in service … more
- Motion Recruitment Partners (Washington, DC)
- …minimum of 5 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software. ... Mobile Device IT Administrator - Tier III Washington, DC **Onsite** Contract to Hire...networking. + CompTIA A+ certification may be substituted for 1 year experience. **Duties:** + Responsible for providing IT… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under ... Service Desk Technician - Intermediate Clearance Required: Active...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to… more
- NuAxis Innovations (Washington, DC)
- …seeking a talented and motivated ** Service Desk Manager** for a Full-Time position. **Summary:** The Service Desk Manager oversees Tier 1 and Tier 2 ... service desk KPIs. + Drive knowledge management, self- service portal adoption, and Tier 0 enablement...+ HDI Support Center Manager or equivalent certification. + 5 + years of experience managing IT service … more
- Philips (Washington, DC)
- …capabilities. You will lead a ~10-person sales team who will partner with Philips Tier 1 IDN Account Executives and GPO business development leaders to drive ... **Sales Director, Service Solutions - National Accounts** This position offers...require accommodation in the job application process may contact ###, option 5 , for assistance. Equal Employment and Opportunity… more
- Virtual Service Operations (Lorton, VA)
- …improvement initiatives. Responsibilities: + Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support. + Lead the diagnosis ... existing infrastructure. + Provide mentorship and technical guidance to Tier 1 and Tier 2...technology, or a related field (or equivalent experience). + 5 + years of experience in network operations, engineering, or… more
- General Dynamics Information Technology (Arlington, VA)
- …+ **Required Experience:** + 5 years of directly related experience supporting help desk Tier 1 , Tier 2 and/or Tier 3 operations, preferably ... Support,IT Help Desk **Certifications:** Security+, CE - CompTIA-Security+ CE **Experience:** 5 + years of related experience **US Citizenship Required:** Yes **Job… more
- Diversified (Washington, DC)
- …join our growing team. This hybrid role combines the day-to-day responsibilities of a Tier 1 -2 IT Support Technician with the hands-on execution and oversight of ... desk tickets, phone, email, or in-person walk-ups. + Provide Tier 1 and Tier 2...warranty service with vendors and maintain accurate service records. 5 . Cross-Functional Collaboration + Work… more
- Alaka'ina Foundation Family of Companies (Frederick, MD)
- …vitro Minimum Inhibition Concentration (MIC) testing of potential therapeutic compounds against Tier 1 bacteria. We currently utilize 30-strain diversity sets of ... performing in-vitro Minimum Inhibition Concentration (MIC) testing of potential therapeutic compounds against Tier 1 bacteria. + Must be willing to work with… more
- Koniag Government Services (Washington, DC)
- …a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment for ... technical support while managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via phone, email, and in-person +… more
- Nightwing (Sterling, VA)
- …role will serve as the primary technical point of contact for issues ranging from Tier 1 to Tier 3 support, providing leadership, direction, and hands-on ... and subject matter expert for technical escalations and critical issue resolution ( Tier 1 -3). + Drive the implementation of virtualization and automation… more
- CACI International (Reston, VA)
- …hands on support to a mission customer as part of a small team that provides Tiers 1 , 2, and 3 level support. You will be the primary point of contact for, and own ... the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3...with the user. * Demonstrated experience with providing customer service for systems that reside in a secure environment.… more
- Meta (Washington, DC)
- …26. 5 . Inventory management, forecasting methods, and NPI and service operations **Public Compensation:** $174,283/year to $187,880/year + bonus + equity + ... on this web page. **Required Skills:** Infrastructure Materials Manager Responsibilities: 1 . Support Materials Management team in determining optimal supply chain… more
- US Secret Service (Washington, DC)
- …for this position, you will be required to: Obtain and maintain a top secret Tier 5 clearance. For more information visit OPM Mythbuster Page. Submit a credit ... must include your position, title, series, grade, step, tenure ( 1 or 2), and type of service ...you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career… more
- Defense Health Agency (Bethesda, MD)
- …Reed, was combined with the National Naval Medical Center to form the tri- service Walter Reed National Military Medical Center. Working for the Department of Defense ... recruit and appoint qualified candidates to positions in the competitive service . **US Citizenship required.** **Responsibilities** As a Physician (Obstetrics) you… more
- General Dynamics Information Technology (Mclean, VA)
- …a passion for delivering exceptional customer service . **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... Help Desk or IT Support role, with at least 1 year in a leadership or supervisory capacity, and...communication skills with a proven ability to lead a customer- service -oriented team. + Familiarity with ticketing systems such as… more
- ManTech (Vienna, VA)
- …**Cloud** **S** **upport Engineer Nights** to join our team in **Tysons, VA.** The ** Tier I Cloud Support Engineer** will be part of a global team that provides ... not limited to:** + First contact for all Customer service requests - Answer phones, respond to chats and...resolution to Customer + Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer… more
- M. C. Dean (District Of Columbia, DC)
- …system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed ... to:** + Manage physical security system support to meet service level agreements + Analyze physical security system performance...experience as a Windows Systems Administrator, with at least 5 + years in a similar role. + Proficiency in… more