- Tyto Athene (Reston, VA)
- …Science or IT related field or equivalent. + Industry support center or help desk experience. + Working knowledge of networks and server/pc architecture. ... **Description** Tyto Athene is searching for a **Systems Analyst ** to serve as a resource on the...support services for all customer regional locations. The Service Desk Team provides a mixture of Tier … more
- AeroVironment (Manassas, VA)
- …during documentation reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue ... teams across the CIO org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation, and work with IT and… more
- General Dynamics Information Technology (Quantico, VA)
- …experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier 2** with GDIT. A ... - Friday Night Shift 10:00pm - 6:00am EST** Our work depends on a ** Help Desk Analyst Tier 2** joining our IT Technology Development division within the… more
- KeenLogic (Washington, DC)
- Tier II Help Desk Agent KeenLogic is seeking to hire a Tier II Help Desk Agent supporting the United States Senate on a multi-year Information ... position offering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance. Tier II Help Desk Agents provide advanced technical support for… more
- KeenLogic (Washington, DC)
- Tier III Help Desk Agent KeenLogic is seeking to hire a Tier III Help Desk Agent supporting the United States Senate on a multi-year Information ... position offering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance. Tier III Help Desk Agents act as senior technical escalation… more
- KeenLogic (Washington, DC)
- Tier I Help Desk Agent KeenLogic is seeking to hire a Tier I Help Desk Agent supporting the United States Senate on a multi-year Information ... full-time position offering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance. Tier I Help Desk Agents serve as the first point of… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2-service- desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required:...can't do it alone. We need great people to help us do great things - for our customers,… more
- TekSynap (Bethesda, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Tier 2/3** **Mission IT** **Support Analyst ** will resolve mission-impacting IT incidents and ... supporting agile product teams or secure cloud environments. **Overview** We are seeking a ** Tier 2/3 Mission IT Support Analyst ** to support the Office of the… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Tier 2 Technical Support Operations Analyst ...ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel ... application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management,...waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications… more
- General Dynamics Information Technology (Fairfax, VA)
- …+ Daily maintenance of all ancillary environments (development, stage, UAT, demo, help desk ), + Interface and integration management. + Update system ... to provide dedicated O&M/Technical Support as outlined below: + Critical issue ( Tier III) response and resolution services. Identify, research, and resolve reported… more
- Clark Construction Group, LLC (Mclean, VA)
- …interruptions **Basic Qualifications** + 1-2+ years of experience working in a dedicated IT Help Desk , Service Desk , or Technical Support role + Foundational ... We are looking for a responsive, customer-focused Application Support Analyst to serve as the primary technical support contact for our diverse suite of enterprise… more
- E-volve Technology Systems, Inc. (Reston, VA)
- …is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will tackle intricate ... Customer Support Analyst Reston, VA 20190 Security Clearance Requirement: TS/SCI...eligibility to obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability… more
- GovCIO (Washington, DC)
- … to support the EPA. **Responsibilities** + As part of the EPA ESSET team, provide Tier 1/2 Help Desk Support for the EPA Next Generation Grant System ... request inbox + With direction and prioritization from the Tier 3 NGGS lead, manage ticket queue for all...analysis experience (or commensurate experience) + 3+ years' experience Help Desk Support. This experience can be… more
- EMCOR Group (Mclean, VA)
- …Directory and Group Policy + Backup maintenance and monitoring + Provide end user help desk support + Deliver relevant education and training and create ... $90,000 This position is bonus eligible. **SUMMARY** The ITTechnical Analyst is responsible for providing general IT support to...the ECS IT Support Manager, this position will troubleshoot Tier 1 through Tier 3 technical issues,… more
- CACI International (Ashburn, VA)
- …and maintain knowledge base articles, training materials, and documentation for the help desk team. Define and strategize Incident, Knowledge, and Problem ... at the team and portfolio levels. **Responsibilities:** Provide advanced Tier 2 remote support and troubleshooting for end users...timely manner. + Act as a liaison between the help desk and enterprise clients, ensuring clear… more
- Parsons Corporation (Chantilly, VA)
- …Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 (Service Desk ) and Tier 2 (Escalation) problem ... security challenges in the space domain? We need your help . Our Team is looking for a **System Administrator**...be the first line of defense in resolving service desk issues and providing support for hardware complications. Install,… more
- Leidos (Reston, VA)
- …and troubleshooting. * Industrial computer and Dell systems installation, configuration, and troubleshooting. * Tier 2 Help Desk support with some Tier ... and Engineering Programs (SEP) is seeking a Computer Support Analyst for the Center for Information Systems Security (CISS)...Prior experience in a Network Operations Center environment or Tier 2/3 Helpdesk. * Cisco, Palo Alto and/or Juniper… more
- Serco (Arlington, VA)
- …Maintain expert-level knowledge of their ship specification sections and first tier references iso interpretation of technical requirements and verification of ... 10 years of professional experience working as a Structural Analyst with one or more domains and/or technologies of...the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while… more
