- Louisiana Department of State Civil Service (Baton Rouge, LA)
- IT Statewide Systems Technician 1-4 (WN) Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/4525703) Apply IT Statewide ... participates in a career progression group and may be filled from this recruitment as a IT Statewide Systems Technician 1 (TS-311), IT Statewide … more
- Mass Markets (LA)
- …effective call handling + Ownership of resolving the customers reason for contacting Tech Support + Leverage multiple systems to research and troubleshoot ... or equivalent + Understand the basics of VoIP Phone systems , internet gateways, and HD video. + The ability...customer service or Tier II, technical support + CompTIA IT certification COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES… more
- Mass Markets (LA)
- …with accurate call details + Accurately document call resolution in appropriate systems + Strictly follow client process for handling financial issues and inquiries ... School Diploma or Equivalent + The ability to multi-task using multiple screens and systems while talking on the phone with customers. + The ability to type swiftly… more
- Mass Markets (LA)
- …call resolution through problems solving and effective call handling + Research systems to find missing information as applicable; coordinate with other departments ... when needed + Accurately document and process customer claims in appropriate systems + Utilize knowledge base and training to accurately answer customer questions… more
- Mass Markets (LA)
- …to customers, understand their needs, and resolve customer issues + Utilize systems and technology to complete account management tasks + Recognize sales opportunity ... business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software,… more