- Forrester (Cambridge, MA)
- …and build an extraordinary future. **About This Role:** As a member of Forrester's digital customer success team, this individual is responsible for ... accuracy of customer data. + Collaborate with customer success (CS) and operations ...drive strategic decisions. + Surface actionable insights to improve digital customer touchpoints and operational efficiency, fostering… more
- Iron Mountain (Boston, MA)
- …welcome your unique contributions? If so, let's start the conversation. **Head of Global Digital Solutions Customer Success ** We are seeking an experienced ... and dynamic Senior Director of Customer Success to lead and scale a...digital transformation, secure storage and destruction, data center operations , cloud services, or art storage and logistics. Please… more
- Iron Mountain (Boston, MA)
- …** Digital Solution Executive** Description: Iron Mountain (IRM) is seeking a Digital Solution Executive (SE) to provide customer -facing digital product ... Iron Mountain customer base, SEs are critical members of the Digital Business Unit. Key responsibilities include generating, qualifying and executing on leads to… more
- Sanofi Group (Cambridge, MA)
- …sites, and sponsors of clinical trials. The Clinical Innovation team includes our digital biomarker strategy and operations team which focuses on establishing ... be responsible for ensuring the activation, selection, implementation, and success of a digital endpoint in a...operations in complex innovative and scientific setting + Customer facing skills, networking with different roles in and… more
- Generac Power Systems (Boston, MA)
- …of developing and executing successful digital strategies. + Expertise in digital customer experience + Demonstrated understanding of site merchandising and ... and UX design. This role will drive development of a comprehensive digital commerce strategy that enhances customer engagement, drives revenue growth,… more
- Evolv Technology (Waltham, MA)
- …toward completing? Within 3 months, you will: + Meet with customers, witness security operations , and gather and internalize customer feedback / pain points + ... The Elevator Pitch The Product Manager for Evolv's Digital Portfolio will lead all efforts related to...role requires establishing the product portfolio vision, identifying unmet customer needs, defining product requirements, guiding the R&D team… more
- Santander US (Boston, MA)
- Digital Release Manager, Boston, MA Country: United States of America **Your Journey Starts Here:** Santander is a global leader and innovator in the financial ... a culture of engagement and a commitment to your success . An exciting journey awaits, if you are interested...for generating and communicating both the short-term and long-term digital agenda to the wider firm. They oversee the… more
- PagerDuty (Boston, MA)
- …revolutionize their digital operations . + Develop and implement customer success strategies aligned with business goals, focusing on maximizing ... PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the...operations . Data Analysis and Reporting: + Monitor key customer success metrics, identify trends, and use… more
- Takeda Pharmaceuticals (Lexington, MA)
- …digital , technology, or technology marketing planning or technology operations -related functions. + Specific industry experience in healthcare and ... my knowledge. **Job Description** The **Senior Manager Omnichannel Launch Excellence, Medical Digital Engagement & Insights (Sr. Mgr., MDE&I)** requires a blend of… more
- Sanofi Group (Cambridge, MA)
- …document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions + Reallocate resources ... **Job Title:** Digital Consumer Experience Strategy Lead **Location** : Cambridge,...teams to push the boundaries of what's possible. Your success will see your strategies being the lighthouse for… more
- BAE Systems (Nashua, NH)
- …The PEM will provide technical stewardship of the engineering effort for the Digital IPT ensuring the solution meets customer programmatic and technical ... Program Manager, Chief Engineer and functional staff to support Operations for hardware deliveries that meet our customer...operations and business areas to effectively support the digital modules in production. + Identify and support the… more
- CVS Health (Boston, MA)
- …be able to work east coast hours. **Preferred Qualifications** + Experience managing customer digital products (eg, web, mobile app, consumer software etc.). + ... solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people… more
- Hologic (Marlborough, MA)
- …and internal stakeholders. + Proficient project management skillset and proven success managing multiple projects simultaneously. + Customer centric mentality ... Sr Product Manager, Genius Digital Diagnostics Marlborough, MA, United States We are...and US commercial activities, including market and competitive analysis, customer needs assessment, business case development, product management and… more
- Robert Half (Boston, MA)
- …Firms provide clients with consulting and managed solutions in finance, technology, operations , data, analytics, digital , legal, HR, governance, risk and ... JOB REQUISITION Boston Digital - Experience Platforms, Adobe & Martech (Adobe...our values of integrity, inclusion, innovation, and commitment to success . Imagining our work as a journey, we… more
- Takeda Pharmaceuticals (Cambridge, MA)
- …responsible for the execution of the sub-categories Agency of Record (AOR) and Digital Agency strategies in the region. The Regional Category Manager (RCM) plans and ... The Regional Category Manager for Agency of Record and Digital Agency will manage Agencies utilized by Takeda Brands...expertise for other supply and commercial arrangements as required. Success in the role will be measured by US… more
- Confluent (Boston, MA)
- …part of a core team focused on building and maintaining the backbone of our Customer Success operations -ensuring that our systems and processes support the ... flowing data to innovate and win in the modern digital world. We have a purpose that drives us...a Senior Business Systems Analyst (BSA) to support our Customer Success Group (CSG), including Customer… more
- Amazon (Boston, MA)
- …rearchitecting critical processes to leverage the capabilities of Gen AI. AWS Amazon Q Customer Success Team (Q-CST) members leverage their deep knowledge of AWS ... partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an… more
- Wayfair (Boston, MA)
- …closely with STO leads across Category Management, Marketing, Merchandising, Operations and Storefront to identify opportunities for merchandising optimization and ... closely with merchandising teams on nuanced merchandising needed by customer type, category or platform. + Manage a team...unique perspectives make us stronger, smarter, and well-positioned for success . We value and rely on the collective voices… more
- Cengage Group (Manchester, NH)
- …Revenue Operations function. This role will partner with Sales, Marketing, Customer Success , Finance, and regional leaders to drive forecasting accuracy, ... inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well... Operations , Sales Operations , or Business Operations , ideally in a global SaaS or digital… more
- Santander US (Saugus, MA)
- …to elevate their banking experience and foster loyalty. * Engage customers through digital platforms to enhance customer interactions and educate them on ... Branch Operations Manager, Saugus, MA Country: United States of...proactive approach to issue resolution. * Proficient in using digital tools and technology to enhance customer … more