- Merck & Co. (Boston, MA)
- … IT Operation, IT Performance Management , IT Project Lifecycle, IT Service Management ( ITSM ), Management Process, Product Development, ... drive continuous improvements and enhance user experiences. If you are passionate about IT service management and thrive in a dynamic environment, we invite… more
- BioAgilytix (Boston, MA)
- …to the Company's employees at all sites. The Specialist responds to end-user service requests in a timely manner, completes requests to configure lab systems, ... troubleshoots IT issues with lab and scientific equipment, and supports...first- and second-line responder for all tickets in the ITSM system; log, prioritize, and track incidents and requests,… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …you. **About The Team:** The Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, ... role: 1:00 PM est - 10:00 PM est The IT Service Operations Specialist provides day-day support...the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA..etc) * Learn… more
- Merck (Boston, MA)
- … IT Operation, IT Performance Management , IT Project Lifecycle, IT Service Management ( ITSM ), Management Process, Product Development, ... drive continuous improvements and enhance user experiences. If you are passionate about IT service management and thrive in a dynamic environment, we invite… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …support to continue their critical operations. To do well in this role, familiarity with IT Service Management ( ITSM ) principles and a strong foundation ... a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of...include addressing a wide range of incidents and managing service requests through the ServiceNow ticketing platform. This position… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …by you. **About the Team:** Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, ... Engineering, Cloud Hosting and Management on the effective delivery of UKG's Cloud SaaS...support for all the ongoing incidents and aligns with ITSM 's strategic direction. Collaborating directly with the leadership team… more
- CompuCom (Boston, MA)
- …will bring deep expertise in ServiceNow Architecture and Integration with a strong focus on ** IT Service Management ( ITSM )** and ** IT Operations ... role will be instrumental in designing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The… more
- Ensono (Boston, MA)
- …reports for implemented IT service changes to senior management . ** IT Service Management ( ITSM ):** 1. Conduct framework setup processes and ... will include incident management , service change management , and IT service management , ensuring the smooth operation of IT services and… more
- Ensono (Boston, MA)
- …Operating systems and their sub-components - z/OS, MVS + Software packaging and distribution + IT Service Management ( ITSM ) - Approach to delivering ... IT services + IT operations management (ITOM) - Software that...+ ITIL Framework - Describes the life cycle of service in detail + DevOPS and Agile methodology principles… more
- MIT Lincoln Laboratory (Lexington, MA)
- …of a transformative initiative that builds on the success of our Information Technology Service Management ( ITSM ) module implementation. We are expanding the ... platform to deliver an employee-focused portal designed to centralize service requests, provide a seamless and consistent user experience, streamline critical… more
- Lincoln Financial (Boston, MA)
- …on securing Active Directory for the future. _Nice to Haves (Preferred):_ + Service -Now experience ( ITSM , CMDB, Workflow) + Knowledge of Splunk utilization and ... Groups) Active Directory, Active Directory Certificate Services, and Forest-Domain-Trust management . This role will have exposure working with application and… more
- Ensono (Boston, MA)
- …Qualifications, we still encourage you to apply.** **Required Qualifications** + 5+ years of IT Service Management experience in a client-facing role + In- ... multi-platform, outsourced environments + In-depth knowledge of escalation procedures, incident management , and other disciplines related to service delivery +… more
- Beth Israel Lahey Health (Charlestown, MA)
- …all calls, emails, work orders, or alerts by creating an incident/request using the IT Service Management Suite provided in an effective manner; maintaining ... (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1...related work experience required in 2 plus years of Service Desk/ IT Support experience supporting a large… more
- CompuCom (Boston, MA)
- …of clients and industries. They are the first point of contact for all service requests needing support for technical/ IT issues involving desktop, laptop or ... of the customer and ensures their satisfaction + Provides case status updates to management and end-users per service level guidelines + Support and maintain… more
- Leidos (Bedford, MA)
- …team, including training and coaching staff on troubleshooting methodologies and service management best practices. **Preferred Qualifications** + PMP ... mission partners. + Cost, Schedule and Performance of the service desk operations to include the management ...Help Desks for DoD/USAF + Knowledge of USAF Global Service Desk (GSD) and ITSM tools **Original… more
- Beth Israel Lahey Health (Charlestown, MA)
- …Lahey Health, Inc. (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 In-person support position ... related work experience required in 2 plus years of Service Desk/Field/ IT Support experience supporting a large...a wide variety of systems. Knowledge and experience with ITSM systems such as Service Now or… more
- Ensono (Boston, MA)
- …for software, hardware, and service delivery. + Ensure adherence to ITSM /ITIL processes including incident, change, and problem management + Support internal ... reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up… more
- Ensono (Boston, MA)
- …and the basis for compelling solutions + Experience in working with large IT Infrastructure service delivery + Driven, self-motivated and distinctive personality ... reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up… more
- Dynatrace (Waltham, MA)
- …wider IT landscape. **Responsibilities:** + Provide Enterprise level Program Management services utilizing the EPM Framework (similar to PMI) on end-to-end ... Managers as well as Dynatrace Services Consultants and Architects, Support, Product Management and Dynatrace leadership teams. This role focuses on the digital… more
- SHI (Boston, MA)
- …experience + 3+ years of experience in business process analysis, preferably in IT service management + ServiceNow certification (Certified System ... + Proficiency with ServiceNow platform and its core applications ( ITSM , CSM, ITBM, etc.) + Experience with process mapping...higher) preferred + Strong understanding of ITIL framework and IT service management principles +… more
