- Cognizant (Atlanta, GA)
- **Position Overview** The Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT ... readiness. + Engage in continuous learning and apply best practices in service desk , cloud, and remote support operations. **Required Skills &… more
- GovCIO (Atlanta, GA)
- **Overview** GovCIO is currently hiring a Support Desk Analyst (SDA) that provides financial systems services assistance for users. The analyst will be ... USD $60,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7342/ support - desk - analyst --%28financial-systems%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2026-7342_… more
- Pearson (Atlanta, GA)
- …the educational experience of students. The Part-Time Customer Service Analyst provides consistent, professional, courteous, and complete support for all ... Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a...support and training. All members of the School Support Help Desk Team help facilitate the… more
- Robert Half Technology (Atlanta, GA)
- Description Our company is seeking a Contract Help Desk Tier 2 Analyst to provide advanced technical support for our users in Atlanta, GA. This role is ideal ... articles for recurring issues. Requirements Requirements: + Professional experience in a Help Desk Tier 2 or similar technical support role. + Proficiency… more
- BAE Systems (Atlanta, GA)
- …that enable our customers to achieve their missions. As a **Principal Tier 2 Remote Support Analyst ** , you'll play a critical role in providing exceptional IT ... and customer satisfaction. As a Principal Tier 2 Remote Support Analyst , you'll provide Tier 2 analysis...Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards… more
- TEKsystems (Sandy Springs, GA)
- …, Support , Customer service , Active directory, Windows, Help desk support , Vpn, Troubleshooting, helpdesk troubleshooting Top Skills Details Help ... desk ,Phone support , Support ,Customer service ,Active directory,Windows,Help desk support ,Vpn,Troubleshooting Additional Skills & Qualifications… more
- Insight Global (Atlanta, GA)
- … Support technical projects and service operations, collaborating with the Service Desk , NOC, and other teams to implement business initiatives. * ... Global is seeking a proactive and technically skilled Desktop Analyst to provide comprehensive end-user support and...troubleshooting and problem analysis * Previous experience in customer service role/client facing role * Tech Support … more
- Pearson (Atlanta, GA)
- …of software, hardware, printer, and broadband network issues. **Family Technical Support Analyst Responsibilities** **:** + Troubleshoot and resolve software, ... utilizing Connections Learning products and services. **Position Summary** **:** Family Technical Support will work remotely as part of our contact center primarily… more
- Evolent (Atlanta, GA)
- …+ Familiarity with JIRA, Confluence, Microsoft Azure - Application Insights + JIRA Service Desk ticketing system/Confluence experience To ensure a secure hiring ... Stay for the culture. **What You'll Be Doing:** The ** Analyst , Application Support ** is a highly motivated...of issues, and escalation when necessary + Ensure that Service Level Agreements (SLAs) are met + Maintain and… more
- Fiserv (Alpharetta, GA)
- …on a global scale, come make a difference at Fiserv. **Job Title** Production Support Analyst **About your role:** You will be a technology professional, adding ... lifecycle stages. You will not only work on production support activities like incidents, change, problem management but also...incidents, change and problem management and ticketing tools like Service Now, Remedy, CA Service Desk… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …day-to-day administration and ongoing technical support . + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... The Tier 2 Technical Support Operations Analyst will be responsible...problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge… more
- Pike Corporation (Atlanta, GA)
- …complete demands of the business. Managing escalated incidents and request from the Service Desk and working with other departments within IT Operations. ... cooperation from other departments within IT Operations + Document support incidents in detail within the Help Desk...weekly on-call rotation for escalation coverage supporting for the Service Desk + Publish and review documents… more
- Xerox (Atlanta, GA)
- …navigate service workflows effectively. **Preferred Qualifications:** + 2-5 years of service desk or technical support experience, or equivalent ... service every time they connect with us.** **The Enterprise Helpdesk Analyst delivers advanced client support by resolving complex technical issues,… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …troubleshoot and resolve technical issues. + Communicates and collaborates with the Service Desk to streamline troubleshooting issues, and provides assistance in ... level agreement expectations are met. + Utilizes incident and service request software to manage and track support...training and experience. ADDITIONAL JOB DETAILS: + The Educational Analyst II works to ensure rigorous and engaging course… more
- Teradata (Atlanta, GA)
- …data across the enterprise. **What You'll Do** We are seeking a Senior Financial Analyst to support product costing and pricing strategy for our SaaS offerings. ... pricing and go-to-market decisions. + Develop frameworks for allocating support and service costs across products and...+ Partner with Product Pricing, Product Management, and Deal Desk teams to develop and evaluate pricing recommendations. +… more
- Public Consulting Group (Atlanta, GA)
- …public sector. To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. ... The agent will interact with customers through the Zendesk(R) support platform, implement best practices, and ensure that customer tickets are being addressed within… more
- Zurich NA (Atlanta, GA)
- …+ Provides comprehensive and expanded first and second level help desk support for IT incidents, problems and service requests. + Conducts problem ... level, and back desk technical and supervisory support for IT issues and service requests,...times. + Actively participates in end user and Help Desk analyst training by providing materials, conducting… more
- Chick-fil-A (Atlanta, GA)
- …or related field + In addition to overall work experience, 3+ years Help Desk /Call Center experience preferred + Customer service experience + Hospitality and/or ... Overview Chick-fil-A Customer Support and Recovery (CS&R) is a sub-department of...calls. + Manage SOP adherence, queue management + Monitor analyst 's cases and calls for possible coaching/training opportunities +… more
- Safran (Atlanta, GA)
- …du poste** **Domaine metier** Programme / Relations Clients **Metier / Emploi** Support et services client - Front office **Intitule du poste** AOG Specialist ... AOG request is eligible and submit it to AOG Desk Management for decision. * Enter customer orders (new...line with contractual requirements and manage claims with management support . * Coordinate request between the different BUs, CIW,… more