- Topline Pro (New York, NY)
- Role Summary We're looking for a Customer Success Team Lead to join Topline Pro and help shape the future of our customer experience. This is a unique ... environments, and want to make a measurable impact on retention and growth, this role will put you at...put you at the center of building an exceptional customer journey. ⚡ What you'll do Lead … more
- Crum & Forster (Convent Station, NJ)
- …strength rating of "A+"(Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among ... department under minimal supervision. Manages agency relationships through continued customer service and marketing activities. Actively contributes as a technical… more
- Topline Pro (New York, NY)
- …strategy, shape roadmaps, and deliver end‑to‑end flows that increase adoption and retention . Use craft, curiosity, and customer insight to simplify complexity ... massive impact is clear. We're searching for a driven Lead Product Designer to join our product team in...to join this mission and elevate our acquisition and retention experience. You'll be deep in the product-designing thoughtful,… more
- Tier1usa (New York, NY)
- …and operational expenses. Responsible for developing client relationships and business retention . Assist the region with the operations preparation for potential new ... to facility services, etc. Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service… more
- Laurel (New York, NY)
- …About the Role We're looking for an experienced and commercially minded Enterprise Customer Success Manager (CSM) to join our growing Customer Experience team. ... outcome-driven approach to drive usage, increase satisfaction, and maximize Net Revenue Retention (NRR). This is a high-impact role for someone who thrives on… more
- Watershed (New York, NY)
- …insights to drive resilience and competitive advantage. We're hiring mission‑driven Strategic Customer Success Managers to partner with our largest and most complex ... do: Own success for a small set of high‑value customers, driving retention , growth, and impact. Build trusted executive relationships, showing how sustainability… more
- Rent The Runway (New York, NY)
- …People magazine's "Women Changing the World." About the Job As the Sr. Manager, Customer Experience, you will oversee a group of Team Leads, managing an organization ... than 50 associates. Your primary focus will be to lead , develop and motivate the team to deliver exceptional..., develop and motivate the team to deliver exceptional customer experiences across phone, chat and email. In addition… more
- eMazzanti (Hoboken, NJ)
- …strategic account planning* Partner with service, operations, and marketing to enhance customer experience and drive retention * Use CRM tools like ConnectWise ... in doing things the right way the first time.* Customer satisfaction - We go above and beyond to...these values resonate with you and you're ready to lead with influence, deliver with purpose, and inspire performance,… more
- Ruby Labs Ltd (Union, NJ)
- …execution, and build our team into a world-class organization. Key Responsibilities Lead the company's strategic growth by developing and executing initiatives that ... business expansion, optimize market positioning, and advance overall progress. Lead cross-functional teams in executing complex strategic initiatives, ensuring… more
- Korman Communities (Union, NJ)
- …cultivate a sense of community for their residents. Our leadership culture is to lead by example. Successful General Managers at AVE are committed to coaching and ... be the perfect role for you! Responsibilities Utilize a hands‑on approach to lead , coach, mentor, and supervise the team Actively promote the AVE vision, mission,… more
- LangChain (New York, NY)
- …of their investment. Your success will be directly measured by your impact on customer retention and net revenue retention . Key Responsibilities Manage the ... teams to present a unified post-sale experience and ensure a seamless customer journey. Lead commercial negotiations, structure renewal contracts, and manage… more
- Gateway Licensing (New York, NY)
- …setting KPIs and developing dashboards to monitor sales, traffic, conversion, AOV, retention , and customer lifetime value. Guide the team in deep‑diving ... and product teams receive clear, actionable recommendations to drive acquisition, retention , and upsell. Lead post‑mortem analysis of major launches,… more
- Retro Fitness of Montclair (Montclair, NJ)
- …We are looking for an enthusiastic and results-driven General Manager to lead our team and ensure exceptional member experiences. Key Responsibilities: Leadership & ... progress using KPIs, such as employee satisfaction scores and staff retention rates. Operations Management: Maintain gym cleanliness, functionality, and safety… more
- Meltwater Group (New York, NY)
- …and Net Retention Revenue (NRR) for Enterprise accounts in NAM. Lead technical discovery and solution scoping; engage IT stakeholders throughout the customer ... We are hiring a Principal Success Architect to lead strategic client value realization for our top...C‑level stakeholders to design and deliver solutions that drive retention and growth. What You'll Do: Help drive Gross… more
- Show Pad (New York, NY)
- …combines vision and execution translating our product roadmap into compelling, customer -centered value propositions that drive adoption, retention , and revenue ... messaging to customer needs and willingness to pay. They will lead go-to-market strategy, analyst relations, and team development, playing a critical role in… more
- Bizee (New York, NY)
- …generation, conversion rates, deal velocity, and close performance Increase ARR per customer through expansion, cross‑sell, upsell and retention motions Identify ... and long-term growth. This role owns ARR, expansion revenue, and Net Revenue Retention (NRR) across all sales‑assisted motions. You will build a sales organization… more
- Varo Money, Inc. (New York, NY)
- …health. Develop engagement-oriented dashboards that link lending activity to broader customer behavior (usage frequency, repayment patterns, retention , and ... is seeking a strategic, visionary, and execution-focused General Manager of Lending to lead and grow our lending portfolio. This is a critical executive leadership… more
- North Eastern Services (New York, NY)
- …value realization, and renewal strategies across all offerings. Build a unified customer lifecycle strategy fueling retention , expansion, and cross-sell of ... the world. About The Role: The Chief Revenue Officer at Fusemachines will lead the company's end-to-end revenue growth across AI services, talent solutions, and… more
- Storyblok GmbH (New York, NY)
- …team, you will own the end‑to‑end PLG strategy, driving user activation, monetization, and retention across the customer lifecycle. Your work will sit at the ... to accomplish shared goals JOB SUMMARY We are seeking a data‑driven, customer ‑obsessed Director of Product‑Led Growth (PLG) to accelerate our self‑serve and… more
- Lindblad Expeditions, LLC (New York, NY)
- …performance team" environment based on trust, respect, and win‑win solutions. Lead marketing spend optimization and customer acquisition strategies, leveraging ... of Discovery". ROLE OVERVIEW The SVP, Chief Marketing Officer will lead the strategic direction, development, and execution of all marketing initiatives… more
