- Pearson (Madison, WI)
- **Position Title: Customer Service Technical Support Administrator** **Location: Remote** **Company Summary** **:** At Pearson, we're committed to a ... achieve both academic and personal success. **Department Summary:** The Customer Support department is part of the...**:** The Service Desk Tech 1, School Technical Support is an hourly position with… more
- Concentrix (Madison, WI)
- Job Title: Technical Support / Customer Service Representative (Remote) Job Description **JOB DESCRIPTION** The Technical Support / Customer ... for Career Growth** " awards every year? Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place… more
- TEKsystems (Madison, WI)
- …other tasks as assigned. What We're Looking For + 1+ year of customer service or technical support experience. + Experience handling irate customers with ... you'll be the voice of the company -delivering exceptional service and support to our customers. You'll...calls and emails regarding orders, product info, pricing, and technical support . + Process orders and complaints… more
- Concentrix (Madison, WI)
- …and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and ... team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as...Agent (Remote) role include: + 1 + years of customer service experience + Active resident license… more
- SMX (Madison, WI)
- …to lead and coordinate dispersed field teams + Excellent troubleshooting, technical support , and customer service skills + Familiarity with government ... challenges and recommend improvements to optimize sustainment and support services + Support customer site visits, technical meetings, and status updates… more
- Wolters Kluwer (Madison, WI)
- …technical service role or equivalent education **Experience:** + Knowledge of technical customer service processes + Excellent verbal and written ... will enhance the customer experience by addressing technical issues and providing support . Your role...ET - 5:00pm. You will report to the Manager, Customer Service Operations. **RESPONSIBILITIES** + Receive, evaluate,… more
- Confluent (Madison, WI)
- …between Confluent Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical objections and develop ... up your sleeves and dig in to help address customer issues alongside Confluent Technical Support... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,… more
- CAI (Madison, WI)
- …for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. **Job ... Desk support to our customers applying technical knowledge and customer service ... Service Desk role and/or technical support role + 6-12 months of customer … more
- Generac Power Systems (Jefferson, WI)
- …Qualifications:** + High School Diploma or GED + 1 year experience in a customer service role or technical troubleshooting + **Bilingual French proficiency** ... customer satisfaction, productivity and adherence + Responds to and resolves customer technical and non- technical inquiries and issues + Assists… more
- iCIMS (Madison, WI)
- **Job Overview** The SVP of Customer Support will lead our global Technical Support , Customer Training, and Community teams with a mandate to deliver ... digital experiences. + Monitor and optimize key metrics including customer effort, resolution time, self- service adoption, case...+ 15+ years of progressive leadership experience in global customer support or technical services… more
- Rocket Software (Madison, WI)
- …people truly BELIEVE in what they're doing!** **Job Description Summary:** The Senior Technical Support Engineer provides technical direction and leadership ... team lead **Qualifications:** + 8+ years of experience in technical support or similar role with deep...work + Strong communication and problem-solving skills + Strong customer service skills in interacting with both… more
- Envista Holdings Corporation (Madison, WI)
- **Job Description:** The ** Technical Support Representative** will be responsible for responding to internal and external customer inquiries via phone and ... and ensures department goals are met while providing exceptional customer service . + Processes customer ... through outreach to ensure product satisfaction. + Resolves technical issues over the phone or via video conference… more
- SHI (Madison, WI)
- …customers in Managed Services + Service desk or other related technical support experience + Foundational, Associate, and Advanced certifications in related ... of the SHI Complete platforms and acts as the customer 's primary point of contact for all non- support...customer and market demands **Required Skills** + Excellent customer service and conflict resolution skills +… more
- SHI (Madison, WI)
- …ideas and information, and can adapt communication style to the audience. + Customer Service : Can identify customer needs, propose suitable solutions, ... SHI's Managed Services (Microsoft Azure) and acts as the customer 's primary point of contact for all non- support...SHI's Managed Services portfolio. The Sr. TAM maintains a technical understanding of the customer 's environment to… more
- Lumen (Madison, WI)
- …an SME to marketing teams and guide strategy discussions, support customer engagement and conversations, respond to technical inquiries, and participate in ... and demonstrations. **Cross-Functional Collaboration:** Work closely with product, IT, and customer service departments to support product strategy… more
- American Packaging (Columbus, WI)
- …of data and create trial reports. + Coordinate appropriate field coverage of trials at customer site with technical service group. + Generation/Upkeep of a ... and hand formation of packages. Maintain the Roland digital printer. + Support Technical related quality investigations by working with manufacturing and… more
- Ensono (Madison, WI)
- …with clients. + Exceptional interpersonal, verbal and written communication skills + Customer Service skills at management level + Experience establishing and ... Mainframe Technical AdvisorRemote - United StatesJR011892 **Position Summary** The...Advisor team is responsible for maintaining and enhancing the service we deliver to our clients by effectively: +… more
- Concentrix (Madison, WI)
- …with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and ... Job Title: Seasonal Customer Service Representative-Remote (Bilingual: Spanish and...English) working from home, you will: + Provide inbound customer support using a call flow guide… more
- GovCIO (Madison, WI)
- …GovCIO is currently hiring for a Technical Writer to produce technical documentation in support of the Agile Communications Package. **This position ... rewrites and/or edits technical documents such as technical procedure manuals, user manuals, programming manuals, service...or business presentations in such meetings as business or customer needs require. + Selects or recommends use of… more
- TEKsystems (Waunakee, WI)
- …Four-year college degree. + Experience with SAP. + 2-4 years of experience in technical customer service . + Familiarity with the power transmission industry. ... Job Title: Customer Service RepresentativeJob Description As a...you will play a vital role in providing sales support to our customers and sales representatives. This includes… more