- ICF (Reston, VA)
- Description The Bilingual Quality Assurance (QA) Specialist , reporting to the Call Center Quality Assurance (QA) Supervisor, will monitor the ... with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF contracts supporting...to emphasize that your new role as a QA Specialist requires you to be completely engaged with agents… more
- Leidos (Reston, VA)
- …create onboarding and continuous education materials for agents + Coordinate with quality assurance teams to review agent interactions, identify recurring ... + Prepare and deliver monthly reports with recommendations to improve content, quality assurance , and customer satisfaction + Implement a flexible content… more