- Tyto Athene (Reston, VA)
- …SSO integrations. + Provide Tier III support and work with Desktop Support/ Help Desk personnel, both internal and external (vendors), to provide resolutions ... of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel. Applicant should be multi-disciplined with… more
- Epsilon, Inc (Alexandria, VA)
- …world class customer service. The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with...with a minimum of two (2) years in a help - desk area, and two (2) years at… more
- CBRE Government and Defense Services (Mclean, VA)
- …related applications. This role bridges technical administration with frontline support, offering Tier 1 help desk assistance, troubleshooting application ... **Description** We're seeking an Enterprise Asset Management (EAM) Support Specialist to ensure...This role bridges technical administration with frontline support, offering Tier 1 help desk assistance,… more
- Epsilon, Inc (Alexandria, VA)
- …new responsibilities business needs change. **Preferred Qualifications:** + One or more Help Desk Institute (HDI) certification preferred; HDI Support Center ... Foundation Certification and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, preferably… more
- Leidos (Lorton, VA)
- …and Values guide the way we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Manager to join the Mission Support Services ... a broad skill set including experience leading projects, managing people, supporting Help Desk operations, collaboration across all customers and MSS teams,… more
- Leidos (Lorton, VA)
- …and Values guide the way we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Agent, Tier 1, to join the Mission Support Services ... of a fast-paced DoD program. This position includes providing Tier 1 support for end users utilizing a comprehensive,...of commonly-used IT concepts, practices, and procedures within a Help Desk environment. + Ability to effectively… more
- General Dynamics Information Technology (Quantico, VA)
- …Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier 2** with GDIT. A career in enterprise IT means connecting and ... - 6:00am EST** This position is pending funding. Our work depends on a ** Help Desk Analyst Tier 2** joining our IT Technology Development division within the… more
- General Dynamics Information Technology (Quantico, VA)
- …Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier I** with GDIT. A career in enterprise IT means connecting and ... a meaningful part in improving how agencies operate. Our work depends on ** Help Desk Analyst Tier I** joining our IT Technology Development division within… more
- Spectrum Comm Inc (Falls Church, VA)
- …Jacksonville, Florida. This role provides Tier 2-3 troubleshooting, supervises day-to-day help desk operations, and ensures timely resolution of IT service ... Position Overview The Senior Help Desk Technician serves as the...all end-user devices. + Serve as a liaison with enterprise -level IT teams for escalated issues or specialized support… more
- CACI International (Sterling, VA)
- …and provide a centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios ... to do:** Support end-user applications and work in a multi- tier service desk as well as work...mainframe applications or hardware + Maintaining relevant metrics that help the team see how they are doing +… more
- Koniag Government Services (Vienna, VA)
- …Public Law 88-352_** **Job Details** **Job Family** **Client Techncial Support and Training** **Job Function** ** Help Desk Support Tech** **Pay Type** **Hourly** ... LLC,** a Koniag Government Services company, is seeking an experienced **Service Desk Representative** with a **Top-Secret Clearance** to support **Kadiak** and our… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …None **Job Family:** IT Infrastructure and Operations **Skills:** IT Help Desk ,Linux,Microsoft (MS) Active Directory (AD),System Administration,Windows 10 ... seeking a highly skilled **IT Engineer** with strong experience in both **Microsoft Enterprise Systems and Linux administration** to provide ** Tier II support**… more
- CACI International (Chantilly, VA)
- … IT operations in lieu of formal education. + Minimum 3 years of experience in Help Desk support, IT service desk , or systems administration roles. + Proven ... resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels,...as HP OpenView or CA Concord. + HDI Customer Help Desk Analyst certification or equivalent. +… more
- Kelly Services (Alexandria, VA)
- …configuration errors **Non-Essential Duties:** 1. **General IT Support** 2. Assisting help desk teams with non-cloud-related technical issues 3. Troubleshooting ... responsible for designing, developing, and maintaining scalable infrastructure / enterprise architectures. Subject matter expertise in Azure and VMware… more
- Shuvel Digital (Vienna, VA)
- Service Desk Hybrid Vienna, VA. Description: The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise . Our Service is ... for acting as the first point of contact for Enterprise Technology Services (ETS), where we strive to resolve...environment to leverage and stretch certain skill sets to help us reach a common goal. We are looking… more
- General Dynamics Information Technology (Mclean, VA)
- …timely and high-quality support for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid background in ... an IT Operations Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that...**Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with… more
- Chenega Corporation (Fort Belvoir, VA)
- … 2 level customer support functions. + Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. + Utilize acquired knowledge ... tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated...to maintain top-quality customer service. + Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy team meetings… more
- System One (Alexandria, VA)
- …polling + Address and resolve submitted support tickets for SolarWinds + Provide the help desk with initial troubleshooting steps to determine type of ticket ... Management + Address and resolve submitted support tickets for SolarWinds. + Provide help desk with initial troubleshooting steps to determine the appropriate… more
- Leidos (Fort Belvoir, VA)
- …Masters with 6 - 10 years of prior relevant experience in a network operations, help desk , or IT support role. Specific experience, education and training may be ... operations on a high-profile DOD contract. The I3TS program provides enterprise -wide IT support to enable DTRA's Information Management & Technology Directorate… more
- Leidos (Lorton, VA)
- …and resolving infrastructure-related issues. + Work with all stakeholders including the Enterprise Help Desk (EHD), Business Analysts, Project Managers, ... (eg SOPs, IOPs, KBAs, training materials, etc.,) when needed for the EHD Tier 1 team and Program end users related to ServiceNow functionality and processes.… more
