- CBRE Government and Defense Services (Mclean, VA)
- …This role bridges technical administration with frontline support, offering Tier 1 help desk assistance, troubleshooting application issues, and delivering basic ... user guides, quick reference materials, and video tutorials. **Experience:** + 2+ years help desk operations (Required) + 1+ years of hands-on experience with… more
- CACI International (Reston, VA)
- Help Desk Specialist Job...Tier 3 tickets by entering them in a supporting systems for visibility and communication purposes. Communicate with Tier ... Travel: None * * * CACI is seeking a Help Desk Specialist to join...Operations manager, and post content to mission customer file systems . Must remain on the client site during Luke… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …and management of escalation across all tiers. Position Description: The Tier 2 Help Desk Specialist provides advanced technical assistance and problem ... provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End User Support,...complex hardware, software, and network issues. The Tier 2 Specialist collaborates closely with Tier 1 technicians, Tier 3… more
- Intelligent Waves (Fort Belvoir, VA)
- **Overview** Intelligent Waves is seeking a **Senior Help Desk Specialist ** to support a large-scale IT migration and ongoing operations for a high-profile ... operations. In this role, you will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense… more
- M. C. Dean (Vienna, VA)
- …for the better. We are seeking a ** Help Desk System Specialist ** to join our **Security and Electronic Systems (SES)** business Unit. As part of ... or + Bachelor's Degree and 0+ Years of Relevant Experience **Relevant Experience:** + Help Desk Support Functions with a Combination of Phone and Desktop Support… more
- General Dynamics Information Technology (Arlington, VA)
- …special projects as required. + Use the ticketing system to: + Proactively check help desk queue for new emails and create and assign tickets for those ... differentiators. We are seeking a customer service centered Service Desk Specialist to provide timely and professional...Tier 2 IT operations control support using ITSM ticketing system such ServiceNow in the form of systems… more
- Allied Universal (Mclean, VA)
- …perks, depending on the position and eligibility. As a **Security Officer - Retail Front Desk Specialist ** in **Mc Lean, VA** , you will serve and safeguard ... clients in a range of industries such as Retail/Malls, and more. As a Front Desk professional with Allied Universal at a prestigious retail location, you will be the… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …similar certifications desired + Experience with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus + Azure VDI, Citrix experience preferred + ... with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include...and resolve issues related to desktop computer hardware, operating systems , and software applications for Windows desktops + Troubleshoot… more
- CGI Technologies and Solutions, Inc. (Quantico, VA)
- **DAI Help Desk Support- Journeyman** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Quantico **Position ID:** ... and maintain DAI Business Process and Architecture materials, including SOPs and desk guides. - Support System Change Request processes, including documentation… more
- TekSynap (Springfield, VA)
- …tasks and must be able to perform the following additional duties: + Analyzing system requirements and ensuring that systems will be securely integrated with ... current applications. + Installing, configuring, and testing IT systems including servers, hardware and software upgrades, and other...communication skills. **Overview** We are seeking a Senior IT Specialist /Service Desk Lead to join our team… more
- General Dynamics Information Technology (Chantilly, VA)
- …products or services. + Record events, problems, status information, and resolutions in the help desk system . + Potentially, surge to assist with manual ... a rewarding career. At GDIT, people are our differentiator. As a Technical Support Specialist , you will help ensure the mission is never interrupted. Our work… more
- Chenega Corporation (Springfield, VA)
- …for all support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests ... **Req ID:** 37828 **Summary** **Junior Helpdesk Specialist ** **Springfield, VA** Are you ready to enhance your skills and build your career in a rapidly evolving… more
- Federal Emergency Management Agency (Sterling, VA)
- …do in this position if hired? In this position, you will serve as an IT Specialist (CUSTSPT) - Service Branch Director Type 1 and will be the first level supervisor ... who perform a wide range of IT management activities. When deployed, the IT Specialist (CUSTSPT) - Service Branch Director Type 1 reports to the Logistics Section… more
- Sallie Mae (Sterling, VA)
- …on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after ... school. To help them Start smart. Learn big. Students need guidance...the future of education. **What You'll Contribute** The Principal Specialist , Corporate Security will be responsible for supporting the… more
- TEKsystems (Lanham, MD)
- TekSystems is currently hiring for several Medical Transfer Specialist roles in the Hyattsville, MD area! These positions are on site! MUST HAVE: Any medical front ... desk , medical clinical, medical assistant, or anything healthcare related...transfers; and other critical transfers for the MedStar Health system . 1. Contributes to the achievement of established department… more
- GovCIO (Arlington, VA)
- **Overview** GovCIO is hiring for a Journeyman Customer Support Professional (IT Specialist ) with an active Secret clearance to provide outstanding desk -side ... a fully onsite position. **Responsibilities** + Provide outstanding support desk -side support, regularly scheduled backups, network storage allocation, and… more
- GovCIO (Fairfax, VA)
- **Overview** GovCIO is hiring for a Customer Support Professional (IT Specialist ) with an active Secret clearance to provide outstanding desk -side support, ... and materials requirements, including workstations, communication equipment, servers, storage systems , software, and peripheral devices. + Track mainstream technology… more
- CACI International (Chantilly, VA)
- …3 years of experience in Help Desk support, IT service desk , or systems administration roles. + Proven ability to work shift-based schedules, including ... as HP OpenView or CA Concord. + HDI Customer Help Desk Analyst certification or equivalent. +...Desk Analyst certification or equivalent. + Microsoft Office Specialist certification or demonstrable proficiency with Office suite. +… more
- Johnson, Mirmiran, and Thompson Inc. (Vienna, VA)
- …a meaningful impact on our communities and the world through the projects we help bring to life. Clark Nexsen is seeking a Senior Fire Protection Engineer. The ... with the Contractor on Design-Build projects to verify suitability of systems selected + Managing and supervising fire protection support services associated… more
- Leidos (Lorton, VA)
- …resolving infrastructure-related issues. + Work with all stakeholders including the Enterprise Help Desk (EHD), Business Analysts, Project Managers, and other ... a standard methodology and toolset with ServiceNow. Supports the creation of systems engineering documents and diagrams to support process development. + Receives a… more
